Determine the case type during the conversion of email to case.
During the conversion of emails to cases, the case type determination model analyzes subject and description. It then establishes the case type for the case creation. The system inputs the determined case type into the case, initiating the case creation process.
Overview
Call Center Efficiency
Improve agent productivity
Faster Case Resolution for Agents
Empower agents to solve cases faster
Service Efficiency & Satisfaction Increase
Increase service efficiency and improve customer satisfaction
Details
Solution Type
AI Feature
Plans and pricing
SAP Enterprise Service Management, Case Type Determination
Details:
AI Units are not currently required to use this AI offering in the underlying Cloud Service. This is subject to change.
Price upon request
- Contract duration available upon request
- Has prerequisite
Details:
AI Units are not currently required to use this AI offering in the underlying Cloud Service. This is subject to change.
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