SAP CX AI Toolkit, intelligent customer profile
Harness data from SAP CX to generate a summary that is easy to comprehend.
Overview
When you select an account, the system pulls all the open opportunities and service cases related to the account. If needed, you can choose to include a summary of a selected opportunity and case. The generated summary is written in natural language, and you can set its length.
Benefits
- Help your teams make more intelligent decisions with enterprise data combined with operational data
- Automate routine tasks from right where your teams work using a stand-alone app or Joule
- Understand customers and answer their questions faster with proactive insights and answers derived from enterprise data
Business Value
- 10% improvement in sales and service staff productivity
- 1% increase in win rate
- 10% increase in first-call resolution rate
Details
Solution type
AI Feature
Plans and pricing
SAP CX AI Toolkit, intelligent customer profile
Details:
This AI offering can only be bought as part of the package Joule Premium for Customer Experience and is not available seperately.
Use the
This AI offering can only be bought as part of the package Joule Premium for Customer Experience and is not available separately. This package is available through purchase of AI units.
- Contract duration available upon request
Details:
This AI offering can only be bought as part of the package Joule Premium for Customer Experience and is not available seperately.
Use the
This AI offering can only be bought as part of the package Joule Premium for Customer Experience and is not available separately. This package is available through purchase of AI units.
Technical Information
Get key details on setup, security, and integration to ensure your SAP products operate smoothly and securely.
Product documentation
View information and documentation for implementing and managing your SAP products.
Data security
Help protect confidentiality and data integrity.
Business process security
Support compliance with regulatory requirements.
Risk and threat mitigation
Drive continuous improvement across your operations.
Cloud delivery options
Enable a smooth transformation while meeting security and compliance requirements.
Installation and setup
Follow these setup instructions so you can start running your SAP software quickly and confidently.
Configuration
Optimize the configuration of SAP products with our comprehensive configuration guide.
Integration
Find out how you can integrate SAP products with your existing IT landscape.
Resources
AI Feature - SAP Help Portal
Initial Setup - SAP Help Portal
Product - SAP Help Portal
Product - Feature Scope Description
Product - What's New
SAP CX AI Toolkit, intelligent customer profile
