DSB: Serving 500,000 travelers on 11,670 daily train trips traversing 3,000 km of tracks across Denmark
Discover how Danish State Railways (DSB) boosted the efficiency of maintenance staff and improved employee satisfaction as well as accountability by giving workers greater control over their jobs and tasks from beginning to end. Pobierz dokument1INTERNAL – SAP Only (delete if public)
DSB: Serving 500,000 travelers on
11,670 daily train trips traversing
3,000 km of tracks across Denmark
Investing billions in securing environmentally friendly travel for people in Denmark,
Danish State Railways (DSB) is an independent public corporation owned by the Danish
Ministry of Transport.
DSB is preparing for new rail infrastructure and replacing existing rolling stock with
technologically advanced electric trains. It’s also on a digital transformation journey to
eliminate manual processes and take advantage of enterprise mobility.
Focused on achieving operational excellence in asset management, DSB sought expert
help to use mobile technologies to enhance its maintenance practices, reduce the risk
related to manual registration, and remove paper-based processes.
DSB: Serving 500,000 travelers on
11,670 daily train trips traversing
3,000 km of tracks across Denmark
Investing billions in securing environmentally friendly travel for people in Denmark,
Danish State Railways (DSB) is an independent public corporation owned by the Danish
Ministry of Transport.
DSB is preparing for new rail infrastructure and replacing existing rolling stock with
technologically advanced electric trains. It’s also on a digital transformation journey to
eliminate manual processes and take advantage of enterprise mobility.
Focused on achieving operational excellence in asset management, DSB sought expert
help to use mobile technologies to enhance its maintenance practices, reduce the risk
related to manual registration, and remove paper-based processes.
2INTERNAL – SAP Only (delete if public)
“Thanks to SAP Services and Support, we are using
SAP Service and Asset Manager to heighten maintenance
activities, empowering our maintenance staff with a
mobile tool to eliminate paperwork and make them more
productive on the job.”
Ole Arnishøj Andersen, Advanced IT Business Consultant, Danish State
Railways
Danish State Railways (DSB)
Taastrup, Denmark
www.dsb.dk
Industry
Passenger travel
and leisure
Employees
9,000
Revenue
US$1.51 billion
Products and services
Train operations
throughout Denmark
Featured solutions
SAP Service and Asset
Manager and SAP Business
Technology Platform
10%
Reduction in time to
complete inspection
1,300 kg
Of paperwork saved
annually after
digitalization
Before: Challenges and opportunities
• Improve operations at seven maintenance workshops across Denmark, which had inefficient and
inconsistent workflows, processes, and guidelines for rolling stock maintenance
• Digitalize paper-based processes that wasted resources and impeded collaboration
• Take advantage of data analytics opportunities in maintenance operations
Why SAP
• SAP Service and Asset Manager mobile app, an industry cloud solution that digitalizes maintenance
• SAP Business Technology Platform to serve as the digital foundation for intelligent technology and
solutions including SAP Service and Asset Manager as well as SAP Mobile Services
• Existing relationship built on years of collaboration and success with SAP solutions and services
After: Value-driven results
• Reduced overhead costs and process delays in maintenance
• Cut down on turnaround times for rolling stock
• Boosted the efficiency of maintenance staff and improved employee satisfaction as well as
accountability by giving workers greater control over their jobs and tasks from beginning to end
• Improved reliability of rolling stock thanks to the new standardized process, which led to fewer
cancellations and delays for greater customer satisfaction
Boosting maintenance workforce excellence and efficiency with
SAP Service and Asset Manager
90794enUS (23/11) © 2023 SAP SE or an SAP affiliate company. sap.com/terms-of-use
“Thanks to SAP Services and Support, we are using
SAP Service and Asset Manager to heighten maintenance
activities, empowering our maintenance staff with a
mobile tool to eliminate paperwork and make them more
productive on the job.”
Ole Arnishøj Andersen, Advanced IT Business Consultant, Danish State
Railways
Danish State Railways (DSB)
Taastrup, Denmark
www.dsb.dk
Industry
Passenger travel
and leisure
Employees
9,000
Revenue
US$1.51 billion
Products and services
Train operations
throughout Denmark
Featured solutions
SAP Service and Asset
Manager and SAP Business
Technology Platform
10%
Reduction in time to
complete inspection
1,300 kg
Of paperwork saved
annually after
digitalization
Before: Challenges and opportunities
• Improve operations at seven maintenance workshops across Denmark, which had inefficient and
inconsistent workflows, processes, and guidelines for rolling stock maintenance
• Digitalize paper-based processes that wasted resources and impeded collaboration
• Take advantage of data analytics opportunities in maintenance operations
Why SAP
• SAP Service and Asset Manager mobile app, an industry cloud solution that digitalizes maintenance
• SAP Business Technology Platform to serve as the digital foundation for intelligent technology and
solutions including SAP Service and Asset Manager as well as SAP Mobile Services
• Existing relationship built on years of collaboration and success with SAP solutions and services
After: Value-driven results
• Reduced overhead costs and process delays in maintenance
• Cut down on turnaround times for rolling stock
• Boosted the efficiency of maintenance staff and improved employee satisfaction as well as
accountability by giving workers greater control over their jobs and tasks from beginning to end
• Improved reliability of rolling stock thanks to the new standardized process, which led to fewer
cancellations and delays for greater customer satisfaction
Boosting maintenance workforce excellence and efficiency with
SAP Service and Asset Manager
90794enUS (23/11) © 2023 SAP SE or an SAP affiliate company. sap.com/terms-of-use