Unlock your automotive business potential with our solution on SAP S/4HANA

This solution enables automotive and commercial equipment OEMs, distributors, dealers, and fleet operators to engage with prospects, maximize revenue and profits, improve customer satisfaction, streamline workloads, and make optimal decisions. It incorporates the capabilities of SAP S/4HANA and offers preconfigured sales and after-sales processes.

Overview

Streamline your end-to-end business process, from campaign to billing

The process enables a complete digital approach for campaigns, lead generation, and follow-up, as well as for converting conversations into opportunities and managing test drives. Analytics provide insights into funnel and conversion ratios, ensuring a seamless experience across your website, self-service kiosks, and mobile apps.

Elevate service campaigns to achieve seamless and efficient operations

The solution provides a comprehensive end-to-end process that facilitates smooth appointment scheduling based on workshop capacity, enhancing the customer experience. SAP Fiori apps automate service-job creation, parts issuance, operation confirmations, and job closures, while the clock-in and clock-out app helps technicians manage their tasks efficiently.

Optimize procurement to avoid stock shortage and explore innovative ways to sell

The solution boosts parts revenue and margins by empowering the showroom sales team with e-catalogue integration. It enhances sales through better stock availability and awareness, manages inventory categorization (ABC classification and slow-moving stock), and streamlines dealer operations for stock checks, online ordering, order tracking, invoice review, and accounts payable management.

Details

Solution Type

Extensions and Add-ons

Industry

Automotive

Compatibility

Works with

This product is compatible with or enhances the functionality of these SAP solutions but doesn't require them.
SAP Qualtrics Foundation CXSAP SuccessFactors Employee Central PayrollSAP S/4HANA Cloud Private EditionShow more

Features

Empower customers with self-service vehicle booking

Run targeted multichannel campaigns with automated campaign management functionality. Generate leads and allocate them to call center agents for lead qualification. Offer a quotation self-service from the website or kiosk, and allow customers to book a test drive online via the customer service app.

Empower customers with self-service vehicle booking
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Sell the auto parts online to the dealer network through a B2B portal

Integrating e-catalogs enhances parts identification and efficiency. Implementing forecast-based reordering and deterministic planning using ABC classification improves inventory management. Procurement for new models should align with projected vehicle sales for optimal stock.

Sell the auto parts online to the dealer network through a B2B portal
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Enhance service advisors' capabilities with mobile apps

Perform a vehicle health check, flagging each item as green, amber, or red. Document any issues and record a video of the damaged part with the eVHC app. Share the estimate via the customer service app, allowing the customer to view the video and respond accordingly.

Enhance service advisors' capabilities with mobile apps
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Plans and pricing

Technical Information

Solution Type Extensions and Add-ons
Category Application Development and Automation
Industry Automotive
Works with
  • SAP Qualtrics Foundation CX
  • SAP SuccessFactors Employee Central Payroll
  • SAP S/4HANA Cloud Private Edition

Resources

Solution brief

Solution overview

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