SAP Service and Asset Manager features
Field technician connectivity
Now you can connect technicians in the field with mobile-enabled processes integrated into core SAP solutions.
Cloud-based deployment
Deploy, manage, and extend SAP Service and Asset Manager using SAP Mobile Services.
Offline access to mobile work orders
Provide online and offline access to relevant data for work execution and actionable asset insights.
Native integration with SAP enterprise systems
Enhance data accuracy with mobile data capture that flows directly to SAP ERP and SAP S/4HANA, regardless of deployment method.
Mobile, persona-centric approach
Optimise the user experience with a single, persona-based app for maintenance, field service, inventory, and work clearance management.
3D visualisations and digital thread
Increase first-time fix rates with augmented reality (AR) views and visual work instructions that speed maintenance and field service work.
Maintenance technician persona
Maintenance plays a key role in optimising enterprise asset performance. Set your technicians up for success with the data they need, online or offline.
Demand processing
Use notifications to manage maintenance requests, document tasks, record equipment malfunctions, and plan future work orders.
Work execution
Create and execute orders and operations, reserve parts and tools, and enter working time with an intuitive mobile interface.
Access and capture asset data
Look up equipment data and record inspection results and readings to assess current operational conditions.
Maps and business process integration
Use GIS integration, maps, and mobile devices for quality management, rounds and inspections, meter management, and more.
Field service technician persona
Guided workflows can help your field service workers complete installations, repairs, and customer service operations with speed and effectiveness.
Guided field service execution
Access data on service orders, customer requests, and asset installations with guided workflows that support timely job completion.
Expense, mileage, and service reporting
Record expenses, materials, and mileage on job completion, then capture signatures and create reports for online or offline viewing.
3D visualisations and AR
Facilitate understanding and speed service delivery with on-device 3D visualisations and AR-based visual work instructions.
SAP Field Service Management integration
Track location and update activity status on your scheduling board and use smart forms for step-by-step work execution.
Inventory clerk persona
Manage goods movements and stock in storage with flexible and automated processes.
Post goods issue
Allocate materials and parts with efficiency and issue stock against work, production, or stock transport orders.
Post goods receipt
Maintain records for inbound inventory and manage returns for materials that are damaged or below quality standards.
Storage and operations
Search for serialised or non-serialised inventory and optimise capacity by reallocating stock across or within plants.
Physical inventory counts
Record physical material counts on your device and keep inventory records in alignment with actual stock levels.
Safety technician persona
An intuitive mobile clearance process helps you clearly communicate safety risks and prioritise employee well-being across the workforce.
Lock out, tag out (LOTO)
Prevent accidents with physical locks and tags that de-energise equipment before maintenance work is performed.
Tagging and un-tagging
View the details of isolation points, change status, and record lock numbers with technician signature and attachments.
Work permit and safety certificates
Display permits and safety certificates that communicate safety precautions such as required protective equipment and more.
Work approvals
Display work approvals that help technicians understand safety requirements and adhere to LOTO procedures.
SAP Dynamic Forms
This advanced digital forms solution empowers business users to create and manage forms digitally, streamlining task execution workflows and data capture.
Create and edit forms
Use a low-code/no-code form designer to manage forms.
Assign forms to SAP objects
Manually or automatically assign forms to equipment, functional locations, work orders, and notifications.
Capture data from digital forms
Access assigned forms on a web browser or the SAP Service and Asset Manager mobile app and capture all required data.
Monitor responses
Track form distribution and analyse responses using a post-processing tool.
Easily integrate forms data with SAP ERP or S/4HANA systems
Maintain accurate data in your system of record using information gathered in the field.
Explore the latest release highlights and product road map
Release highlights
See the latest information about new and enhanced features in SAP Service and Asset Manager releases.
Road map
Find out about upcoming features planned for SAP Service and Asset Manager.
Application extensions and our mobile development kit
SAP applications
Explore application extensions ready to be installed for SAP Service and Asset Manager.
SAP Mobile Services and the mobile development kit
Customise SAP Service and Asset Manager using SAP Business Application Studio in the cloud for full-stack development and edit code directly in the metadata files.