What offline capabilities does Joule Work mobile app provide?

Joule Work mobile app requires internet access to function and exchange data. Offline capabilities are supported through separate native or offline-enabled apps.

How secure is the Joule Work mobile app, and how does login work?

Joule Work mobile app supports secure single sign-on (SSO) using SAML or OIDC and integrates with common identity providers (IdPs) such as SAP IAS, Microsoft Azure AD, Okta, Ping, and ADFS. It works with mobile device management (MDM) and unified endpoint management (UEM) for conditional access, app protection, and remote wipe. Security is further defined by backend authorisations, content security policy, and SAP BTP or SAP Build Work Zone settings to determine the final security posture. Once configured, users can securely access SAP applications without repeated logins.

How does the Joule Work mobile app compare to the SAP Fiori launchpad, and what are the benefits of a native mobile app?

Joule Work mobile app is a native mobile experience that provides push notifications, a consolidated task inbox, app shortcuts, deep linking, smoother navigation, and access to device features such as cameras, scanners, and widgets. SAP Fiori launchpad is a web-based portal that is only available on mobile devices through a browser.

SAP Build Work Zone, standard vs. advanced—which should I pick for the Joule Work mobile app?

SAP Build Work Zone, standard edition is a good choice for core portal capabilities such as content aggregation, personalisation, and basic mobile scenarios. The advanced edition is better suited for more complex landscapes, such as microapps, custom widgets, richer connectors, scripting, governance, and enterprise-scale integrations.

Can we manage the content provided per role?

Yes, you can control what individual users see in the Joule Work mobile app based on roles and permissions. Content visibility can be managed through backend roles (such as SAP S/4HANA or SAP Gateway), SAP BTP role collections, SAP Build Work Zone group rules, and identity provider (IdP) group or claim mappings. This allows you to target content by user, role, department, or pilot cohort. User provisioning and role changes are managed through your IdP and SAP BTP configuration.

Which apps can be integrated into the Joule Work mobile app?

You can integrate a wide range of applications into the Joule Work mobile app, including SAP S/4HANA content, such as standard SAP Fiori and SAPUI5 apps, custom web apps, third‑party web apps, microapps, and native mobile apps (SAP or third‑party) that support URL-based scheme launching. Some integrations may require SAP BTP or SAP Build Work Zone connectors, minor configuration or development, or updates to CSP/SSO settings. Embedding behaviour and SSO access depend on your security policies and identity provider configuration.

Why should I use the Joule Work mobile app if I already have other SAP mobile apps?

The Joule Work mobile app provides one central entry point to your apps, tasks, and notifications, reducing app switching and simplifying access. It provides a consistent, mobile-optimised UX with device integrations, simplifying rollout and governance while improving user productivity across mobile devices.

Joule Work Mobile App

What is the Joule Work mobile app?

The Joule Work mobile app helps people accomplish complex work while on the go. Users identify their goals, and AI takes action across systems to deliver the outcome.

The Joule Work experience

This new dynamic workspace surfaces relevant insights and automates routine work based on user intent—available for SAP Early Adopter Care customers.

Learn about Joule Work

Alongside this, the familiar SAP Mobile Start app experience continues to provide one-stop access to apps, tasks, and business information, with smart notifications that help users stay productive anywhere.

SAP Build Work Zone Experience

Focus on outcomes

Dynamic spaces assemble the right data and tools around your goal, reducing navigation and keeping attention on solving problems.

Fast answers, anywhere

Get live business data and actionable answers in a single conversation—without switching apps or waiting to get back to your desk.

Just say it

Speak naturally to ask questions, trigger actions, and complete hands-free tasks, so you can stay productive at any moment.

Streamline the mobile user experience

Quickly access everything you need for work in one role-based native mobile app.

Enterprise security and access controls

Keep business data secure with biometrics, role‑based permissions, remote wipe, encrypted data, and secure backend connections.

Boost mobile productivity across SAP apps

Accomplish more tasks faster by asking AI assistants and agents to surface insights, propose next steps, and execute actions across SAP applications.

See what’s new in the Joule Work experience

Joule Work uses the deep business context of Joule Agents and Assistants to surface relevant data and automate workflows across SAP and third-party systems.

Conversations allow people to express intent and explore what they want to accomplish through dialogue with Joule. Joule brings together guidance and outcomes from across SAP and third-party systems. Conversations can also act as an entry point to Spaces for more complex workflows.

The SAP Build Work Zone experience you know—continuing to deliver

New name, same experience: SAP Mobile Start has been rebranded to Joule Work mobile app, accompanied by a new app icon and an updated user experience. All core functionality and features remain unchanged, ensuring continuity for both customers and end users with no disruption to existing workflows.

Customise your mobile experience

Adapt theming and branding, deliver role-specific content, and let users personalise their app experience.

Easily access the SAP Autonomous Suite

Access your SAP apps, tasks, and insights from one mobile hub that takes you directly to the right screens.

Act on approvals and tasks faster

Approve, update, and act in seconds right from your mobile device with push notifications, quick actions, and native widgets.

See how customers are succeeding with SAP

Strengthening operational agility across teams

Tata Projects Limited cut approval turnaround times by 70% and gave employees anytime mobile access to workflows, material, and operational data.

Read the customer story

Boosting employee engagement with 24/7 connectivity

Frozen foods manufacturer FRoSTA is improving workforce productivity by providing mobile users with direct access to business apps.

Read the customer story

Making HR and finance available to employees on the move

BorsodChem Zrt. is enabling employees to smoothly access information and perform daily tasks on a mobile device, anytime from anywhere.

Read the customer story

Technical and security resources

Reimagine your user experience with SAP Fiori

Learn how you can use SAP Fiori, the award-winning design system for all SAP products, to create modern, intuitive business applications for both web and mobile.

Discover the SAP Fiori user experience (UX)

SAP Help Portal for the Joule Work mobile app

Need help? Visit our Help Portal to find the right answer.

Visit SAP Help Portal

Take the next step

Download the app

Simply download the Joule Work mobile app from the Apple App Store or the Google Play Store to start your journey today.

Download for iOS Download for Android

FAQ

: Joule Work mobile app requires internet access to function and exchange data. Offline capabilities are supported through separate native or offline-enabled apps.
: Joule Work mobile app supports secure single sign-on (SSO) using SAML or OIDC and integrates with common identity providers (IdPs) such as SAP IAS, Microsoft Azure AD, Okta, Ping, and ADFS. It works with mobile device management (MDM) and unified endpoint management (UEM) for conditional access, app protection, and remote wipe. Security is further defined by backend authorisations, content security policy, and SAP BTP or SAP Build Work Zone settings to determine the final security posture. Once configured, users can securely access SAP applications without repeated logins.
: Joule Work mobile app is a native mobile experience that provides push notifications, a consolidated task inbox, app shortcuts, deep linking, smoother navigation, and access to device features such as cameras, scanners, and widgets. SAP Fiori launchpad is a web-based portal that is only available on mobile devices through a browser.
: SAP Build Work Zone, standard edition is a good choice for core portal capabilities such as content aggregation, personalisation, and basic mobile scenarios.

The advanced edition is better suited for more complex landscapes, such as microapps, custom widgets, richer connectors, scripting, governance, and enterprise-scale integrations.
: Yes, you can control what individual users see in the Joule Work mobile app based on roles and permissions. Content visibility can be managed through backend roles (such as SAP S/4HANA or SAP Gateway), SAP BTP role collections, SAP Build Work Zone group rules, and identity provider (IdP) group or claim mappings. This allows you to target content by user, role, department, or pilot cohort. User provisioning and role changes are managed through your IdP and SAP BTP configuration.
: You can integrate a wide range of applications into the Joule Work mobile app, including SAP S/4HANA content, such as standard SAP Fiori and SAPUI5 apps, custom web apps, third‑party web apps, microapps, and native mobile apps (SAP or third‑party) that support URL-based scheme launching.

Some integrations may require SAP BTP or SAP Build Work Zone connectors, minor configuration or development, or updates to CSP/SSO settings. Embedding behaviour and SSO access depend on your security policies and identity provider configuration.
: The Joule Work mobile app provides one central entry point to your apps, tasks, and notifications, reducing app switching and simplifying access. It provides a consistent, mobile-optimised UX with device integrations, simplifying rollout and governance while improving user productivity across mobile devices.

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