Modernize with SAP Sales Cloud and SAP Service Cloud V2

SAP Sales Cloud and SAP Service Cloud V2 unlock smarter revenue and growth potential through embedded AI that provides real-time insights, automates routine tasks, and recommends next-best actions to accelerate deal progression and elevate service experiences.
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Modernize with confidence & accelerate with intelligence.

SAP Sales and Service Cloud Version 2 empower you to evolve your existing foundation into a unified, AI-first platform with confidence. This natural evolution modernizes sales and service operations by embedding intelligence into every workflow, accelerating revenue, elevating performance, and driving measurable growth with minimal disruption.​

Modernize Without Losing Momentum​

Move to the modern, AI-first SAP Sales Cloud and SAP Service Cloud V2 with minimal disruption to your existing processes. AI-driven migration tools help map your setup, preserve your data, and adapt your workflows, unlocking faster time to value.

Accelerate revenue through smarter selling and service-driven growth​

Drive revenue through intelligent sales execution and AI-powered service that accelerates deal cycles, improves customer retention, and increases operational efficiency.

Unlock embedded intelligence and automation with confidence

Embed trusted AI and automation across sales and service to accelerate deals, improve customer service, and boost productivity. ​

Modernization Journey to SAP Sales Cloud and SAP Service Cloud V2 ​

We guide you through a structured, step-by-step migration process, with full support at every step, so the transition is as smooth and effortless as possible. Connect with your SAP Account Executive or Customer Success Partner.

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1. Explore​

Schedule an Inspiration Session, check your readiness, and get a migration path tailored to your business.​

 

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2. Plan

Assess your business processes and data, define key requirements, and build a migration strategy aligned with your sales and service goals.​

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3. Migrate​

Migrate critical business processes and data with AI-powered tools, while tracking progress in real time.​

 

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4. Launch​

Test and validate your business processes, then go live and continuously improve with V2.​

 

SAP Partner Support 

Leverage SAP and certified partners to reduce risk, simplify modernization, and accelerate outcomes with proven methodologies and industry expertise.

Trusted by Organizations Worldwide

Miltenyi

Miltenyi Biotec and SAP Service Cloud customer success

 

badenova:

Improving customer experience through innovation

 

Eurogast:

Delivering personal trust at enterprise scale with SAP CX solutions

Mondi

Explore Mondi is Elevating Sales with SAP Customer Experience

Döhler

Driving Global Sales & Service Transformation with AI-Powered CX solutions from SAP

ARGO-HYTOS

Raising the bar for customer relationship management with SAP CX Services

Business value driven by AI powered SAP Sales and Service solutions

25-50%

Improvement in time to resolution

50-90%

Improvement in sales team productivity​

20-40%

Increase in productivity of business operations

View All Upcoming Webinars
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See what analysts are saying about SAP

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Futurum: The Business Economic Value of SAP Sales Cloud

This 3rd party analyst whitepaper explores the business economic value of SAP Sales Cloud.

Read the report
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IDC explores AI's potential for revenue management

Discover how leveraging SAP Business Suite's AI advancements can lead to superior sales efficiency and resiliency.

Read the report
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Selling smarter with AI and data

Discover ISG recommendations for practical AI and intelligent technology solutions to modern B2B sales challenges.

Read the report

Resources

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Strengthening Customer Experience Across the Lead-to-Cash Journey

Discover how SAP CPQ streamlines lead-to-cash, improving pricing accuracy, accelerating deals, and delivering better customer experiences.

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Increasing Sales Performance: Why aren’t we talking about the cognitive load of sales travel?

Sales travel drains time and focus. Reduce cognitive load by connecting planning, booking, and expenses to keep sellers focused on closing deals.

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AI and CX: The dynamic duo revolutionizing sales

Learn how you can leverage AI to transform B2B sales by enhancing efficiency, personalization, and customer satisfaction.

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Break Operational Silos by Building a Unified Layer for AI-Driven Service Delivery

Learn how you build a unified servicing layer that enables seamless orchestration of workflows, data, and decisions, paving the way for efficient, AI-powered service delivery.

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Unlocking the Potential of Customer Service Excellence to Drive Growth

Learn how customer service drives business growth when it's with 3 key levers; customer centricity, scalable and adaptable customer service, and AI usage.

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Transform customer service: AI drives customer value through service, from inquiry to resolution

Discover how you can customer satisfaction and increase service efficiency by managing the customer service journey with SAP Service Cloud and SAP Field Service Management.

Frequently asked questions

Sales & Service Cloud V2 delivers continuous innovation, autonomous AI capabilities, and a flexible cloud-native platform designed to evolve with business needs.

Organizations can accelerate outcomes by leveraging connected data, autonomous AI, proven tooling, and SAP partner expertise throughout the evolution journey.

Customers can expect a phased evolution path with SAP expertise, assessment tools, and proven guidance designed to reduce disruption and accelerate value realization.

SAP provides readiness assessments, tooling, partner support, and best practices to help organizations evolve confidently with minimal disruption.

Sales & Service Cloud V2 helps organizations unlock autonomous AI, modernize experiences, improve agility, and scale innovation on a future-ready platform.

Autonomous AI automates workflows, surfaces insights, and supports real-time decisions using connected business data across teams and systems.

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