SAP Order Management foundation
Enable omnichannel order orchestration to connect your sales channels to your fulfillment systems and locations. Read how SAP Order Management foundation can reduce costs, improve agility, and increase customer satisfaction by enabling one consistent order across your business to act as a single source of truth. Download dokumentet1
SAP Order Management foundation
Enable omnichannel order orchestration, connecting your sales channels to your fulfillment
systems and locations
How can SAP Order
Management
foundation help you
change the game?
Today, retailers increasingly
look to extend and connect
their distribution and delivery
capabilities by leveraging all
nodes across their network,
including traditional
distribution centers, stores,
dark stores, and third-party
drop shipping. Now, retailers
can reduce costs, improve
agility, and increase customer
satisfaction by enabling one
consistent order across their
business to act as a single
source of truth, combined with
orchestration across systems.
What are the key capabilities?
Create one consistent order across your
omnichannel enterprise, including fulfillment
updates and events
Achieve a simplified, common cloud-native
integration point for sales channels
Route orders to different fulfillment systems,
channels, and nodes
Centralize order-process monitoring and
analytics
Add new channels quickly and explore new
markets and business models
Manage your return orders for all channels
while providing the flexibility to support your
business specifics
Customize your business processes to meet
specific requirements using a low-code or
no-code approach
Integrate with the SAP Analytics Cloud solution,
SAP Commerce Cloud solution, SAP S/4HANA,
SAP S/4HANA Cloud, and SAP Subscription
Billing solution, with open APIs for swift
integration
What are the benefits?
SAP Order Management foundation
enables omnichannel order
orchestration with streamlined
integration, simplified access, and
additional fulfillment models. Other
benefits include:
Increased revenue and customer
satisfaction with agile omnichannel
execution
Greater employee productivity by
leveraging automation to reduce
manual intervention and increase
operational efficiencies
Reduced inventory carrying cost by
utilizing inventory efficiently with
embedded logic that automatically
matches demand with supply
Optimized time to value with
simplified integration across the
SAP software landscape and partner
ecosystem
Why SAP?
Based on SAP’s longtime
industry experience, SAP Order
Management foundation is
helping retailers deliver smooth
omnichannel execution with
modern cloud services, enabling
increased agility and faster time
to value. Along with the industry
cloud portfolio, SAP combines
the power of SAP S/4HANA
and SAP Business Technology
Platform with intelligent suite
solutions to provide vertical
capabilities that deliver real
business value.
Impact
Up to 40 %
Increase in customer
satisfaction by providing
a consistent omnichannel
customer experience
across touch points*
Up to 25 %
Reduction in inventory
carrying costs by using
embedded logic to
efficiently match
demand with supply*
Up to 50 %
Improvement in fulfillment
lead time, with real-time
insights to continuously
optimize the fulfillment
process*
*SAP experts’ estimate based on
co-innovation customer engagements© 2025 SAP SE or an SAP affiliate company. All rights reserved. See Legal Notice on www.sap.com/legal-notice for use terms, disclaimers, disclosures, or restrictions related to this material.
SAP Order Management foundation
Enable omnichannel order orchestration, connecting your sales channels to your fulfillment
systems and locations
How can SAP Order
Management
foundation help you
change the game?
Today, retailers increasingly
look to extend and connect
their distribution and delivery
capabilities by leveraging all
nodes across their network,
including traditional
distribution centers, stores,
dark stores, and third-party
drop shipping. Now, retailers
can reduce costs, improve
agility, and increase customer
satisfaction by enabling one
consistent order across their
business to act as a single
source of truth, combined with
orchestration across systems.
What are the key capabilities?
Create one consistent order across your
omnichannel enterprise, including fulfillment
updates and events
Achieve a simplified, common cloud-native
integration point for sales channels
Route orders to different fulfillment systems,
channels, and nodes
Centralize order-process monitoring and
analytics
Add new channels quickly and explore new
markets and business models
Manage your return orders for all channels
while providing the flexibility to support your
business specifics
Customize your business processes to meet
specific requirements using a low-code or
no-code approach
Integrate with the SAP Analytics Cloud solution,
SAP Commerce Cloud solution, SAP S/4HANA,
SAP S/4HANA Cloud, and SAP Subscription
Billing solution, with open APIs for swift
integration
What are the benefits?
SAP Order Management foundation
enables omnichannel order
orchestration with streamlined
integration, simplified access, and
additional fulfillment models. Other
benefits include:
Increased revenue and customer
satisfaction with agile omnichannel
execution
Greater employee productivity by
leveraging automation to reduce
manual intervention and increase
operational efficiencies
Reduced inventory carrying cost by
utilizing inventory efficiently with
embedded logic that automatically
matches demand with supply
Optimized time to value with
simplified integration across the
SAP software landscape and partner
ecosystem
Why SAP?
Based on SAP’s longtime
industry experience, SAP Order
Management foundation is
helping retailers deliver smooth
omnichannel execution with
modern cloud services, enabling
increased agility and faster time
to value. Along with the industry
cloud portfolio, SAP combines
the power of SAP S/4HANA
and SAP Business Technology
Platform with intelligent suite
solutions to provide vertical
capabilities that deliver real
business value.
Impact
Up to 40 %
Increase in customer
satisfaction by providing
a consistent omnichannel
customer experience
across touch points*
Up to 25 %
Reduction in inventory
carrying costs by using
embedded logic to
efficiently match
demand with supply*
Up to 50 %
Improvement in fulfillment
lead time, with real-time
insights to continuously
optimize the fulfillment
process*
*SAP experts’ estimate based on
co-innovation customer engagements© 2025 SAP SE or an SAP affiliate company. All rights reserved. See Legal Notice on www.sap.com/legal-notice for use terms, disclaimers, disclosures, or restrictions related to this material.