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Digitalization of telecommunications unlocks a $1.2 trillion opportunity

SAP empowers telecommunications providers to offer game-changing services with low latency and redefine operations by digitalizing internal platforms and processes.

Analyzing and Optimizing Billing and Settling Fulfilling and Delivering Acquiring and Retaining Plan, Build, and Operate

Customer Profitability

Drive real-time insights on multi-dimensional granular margin enabled by Big Data.

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SAP Net Margin Analysis

Collaborative Planning

Model in the moment and continuously account to exceedgoals with enterprise performance management.

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SAP Analytics Cloud

Billing and Revenue Innovation Management

Monetize the next generation network capabilities through high-volume, subscription billing and revenue management.

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SAP Customer Experience

SAP Convergent Charging

Enterprise Business Monetization

Enable agile monetization of solution based enterprise business offering with an integrated quote to cash process.

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SAP Commerce Cloud

SAP CPQ

Digital Services Monetization

Enable telco to establish successful digital services with an agile billing, entitlement and subscription management solution.

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SAP Entitlement Management

SAP Subscription Billing

Supply Planning for Access Equipment

Improve operational planning processes across demand and supply for access equipment like handsets and customer premise equipment.

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SAP Integrated Business Planning

Omnichannel Inventory and Order Response

Managing physical inventory across locations to fulfill demand from anywhere.

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SAP Customer Activity Repository applications bundle

SAP S/4HANA

Equipment Serialization and Logistics Networks

Maximize supply chain logistics strategy and comply with regulations with a digital operations network.

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SAP Logistics Business Network

Warehouse Management

Improve warehouse management with optimized planning and automated processes

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SAP Extended Warehouse Management

SAP S/4HANA

Customer Insights

Capture dynamic insights in real time to enrich profiles and make data-driven decisions with marketing analytics.

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SAP Marketing Cloud

Demand Generation and Engagement

React quickly to market opportunities with marketing automation and integrated operations.

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SAP Marketing Cloud

Omnichannel Commerce

Transform how to serve modern customers with telco-specific omnichannel commerce solutions.

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SAP Commerce Cloud

Omnichannel Customer Service

Deliver an omnichannel customer service experience to exceed customers’ expectations.

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SAP Sales Cloud

SAP Marketing Cloud

Retail Store Management

Merge the online and physical shopping experiences, attract consumers, and offer a great experience by leveraging new technologies.

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SAP Commerce Cloud

Sales Execution

Automate the salesforce to sell more from anywhere, accelerate the go-to-market, and monetize telco business innovations.

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SAP Sales Cloud

Customer Experience Management

Manage your customers' experience across the entire engagement cycle.

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SAP Qualtrics Digital CX

Intelligent Connectivity Services

Enable telcos to offer intelligent edge computing beyond connectivityfor latency-sensitive business scenarios.

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SAP Analytics Cloud

Field Service Management

Support field service from every angle with optimized workforce scheduling and mobile apps.

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SAP Field Service Management

Supply Planning for Network Equipment

Create, maintain and execute equipment supply plans aligned with network expansion plans.

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SAP Integrated Business Planning

Environment, Health, and Safety

Reduce environment, health, and safety risks to help ensure safety and business continuity.

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SAP S/4HANA

Portfolio and Project Management

Developing new products and services based on value-driven investment decisions.

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SAP Innovation Management

SAP S/4HANA

Real Estate

Remove operational barriers across the full real-estate management lifecycle.

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SAP Extended Warehouse Management

SAP S/4HANA

Network Asset Management

Manage network assets to cut operating and capital costs and improve utilization.

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SAP S/4HANA

See how customers are succeeding with SAP

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Solve your specific telecommunications needs

Optimize experiences with intelligent technologies

Engage customers at every touch point to deliver compelling services and differentiating customer experiences, while protecting privacy and ensuring security.

Unlock business value with digital technology

Innovate and establish competitive differentiation by connecting the latest technologies with integrated business solutions to create an intelligent enterprise.

SAP Road Map for Telecommunications

Explore our telecommunications road map to learn about current industry solutions, planned innovations, and future direction.

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Current release highlights

  • Digital twin of network assets that monitor, compute, and predict asset health and energy use
  • Industry-ready models and content to launch customer service chatbots within weeks  
  • Platform-based, multisided models for transparent revenue sharing and dealer management
  • High-performance, multidimensional cost allocation and granular margin analysis
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Upcoming innovations

  • Digital collaboration with network equipment and managed service providers for seamless maintenance
  • Improved forecast quality and enhanced inventory optimization capabilities
  • Integrated end-to-end processes – from lead management to subscription billing
  • Machine learning capabilities that simulate and forecast tariff risks and market trends
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Future plans

  • Unite asset data on customer use, operations support, and finance at the network level
  • Interlock customer data across the network, touchpoints, billing, and finance
  • Deliver solutions and context-based business models that enable intelligent monetization

Find telecommunications software tailored to your needs

Transform from a communications service provider into a digital service provider with cloud services, telecom analytics, and mobile commerce solutions.

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SAP S/4HANA

SAP S/4HANA

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SAP S/4HANA

Learn how you can adopt industry best practices for your telecommunications company by using a proven technology framework. Achieve operational excellence in core financial and engagement management practices and across your company as a whole.

Transform your business with SAP Services and Support

Evolve your business with services and support from SAP – your trusted adviser for digital transformation strategy and execution.

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Simplify and accelerate your digital transformation

Support critical business processes on your path to innovation and digital transformation with holistic, end-to-end services that reflect over 40 years of knowledge, experience, and innovation.

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Transform your business with unparalleled service support

Close the gap between your digital transformation strategy and execution with innovation discovery, digital strategy, and business transformation services from a trusted adviser that knows SAP software best.

Get the facts

81 %

of telecommunications companies currently have a digital road map in place.

SAP Benchmarking

92 %

of telecommunications executives believe that digital transformation is dramatically affecting customer engagement.

SAP Benchmarking

68 %

of telecommunications companies say that blockchain could have a dramatic effect on the industry.

SAP Benchmarking

Get the latest news and trends from experts

Michael Smith
Michael Smith
Product Owner, SAP Live Link 365
SAP

Connecting functionalities with new APIs

Learn how mobile network operator Netmore Group succeeds with innovative messaging APIs that meet the changing needs of modern customers.

William Dudley
William Dudley
Group Director, SAP Digital Interconnect
SAP

Safeguarding business with sender ID validation

Find out how businesses are effectively communicating with customers by using technology to prevent robocallers from sending spam messages.

Melissa Burns
Technology Journalist

Reaching the right audience across digital channels

Discover channels, technologies, and techniques that can help you market your business and achieve a competitive edge for success in the digital age.

Communities and Events

Connect with your peers on the digital future of telecommunications

Discuss trends in the telecommunications industry, digital innovations, the future of the industry, and more with peers from around the world.

Manage your telecommunications business enterprise-wide

Explore our comprehensive solutions for all business processes across all industries to find the solutions you need to build a connected business.

Human Resources

Simplify HR processes and engage your workforce to drive better business results, empower your workforce, and develop your talent.

Finance

Bring together financial processes with automated, real-time analytics, and translate them into forward-looking business insight across the entire organization.

Analytics

Take advantage of in-depth data analysis, predictions, and processing of complex events, and combine data from a variety of sources into one, integrated platform.

Database and Data Management

Leverage business applications that use the latest technology advancements – including the SAP HANA platform, cloud, mobile, and more.

Application Development and Integration

Deploy high-velocity, intelligent edge applications using business and technology services.

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