Skip to Content
A young woman uses 3D printing technology

Kyocera Document Solutions Australia: Meeting customer demand with cloud-based ERP

Explore Kyocera’s journey with SAP

To take advantage of real-time visibility to provide the high-quality products and services customers expect, Kyocera Document Solutions Australia needed to upgrade its legacy ERP system. Looking to move to the cloud, Kyocera trusted personalized and proactive assistance from SAP Preferred Success services to modernize its operations on SAP S/4HANA Cloud

100

%

of ERP processes moved to the cloud.

Zero

manual touch points in digitalized forecasting processes.

SAP Preferred Success has provided an avenue to allow us to reevaluate our processes and create a more efficient business.

Rohan Higgins
Chief Financial Officer
Kyocera Document Solutions Pty Ltd.

The Challenge

Modernizing core processes to enable real-time visibility and efficiency

Kyocera puts customers first with outstanding printing and document services. 

 

For more than 30 years, the company has minimized environmental impact by developing long-life, low-waste printers and multifunctional products. Kyocera does this even as the volume of customer documents and challenges related to document processing grows exponentially. 

 

With its operations running on a highly customized legacy ERP system that had become increasingly unfit to serve its needs, Kyocera looked to modernize its operations. The company lacked real-time visibility, and the legacy system complicated many business processes. To provide customers with the high-quality products and services they’ve come to expect, Kyocera made the decision to upgrade its operational landscape in the cloud and transform core business processes.

By utilizing SAP Preferred Success services, we have been able to accelerate the business acceptance of change and drive a continuous improvement landscape.

Rohan Higgins
Chief Financial Officer
Kyocera Document Solutions Pty Ltd.

The Solution

Using expert support to fast-track a cloud-based ERP implementation

To move from its homegrown accounting system to a modern ERP application in the cloud, Kyocera chose to implement SAP S/4HANA Cloud.

 

With this solution, Kyocera can integrate core business processes, eliminate manual touch points, and scale as needed. The software also sets the foundation for a reproducible model that can be deployed across the company’s subsidiaries.

 

To help ensure a smooth go-live and reduce reactive incidents, Kyocera took advantage of SAP Preferred Success services. These subscription-based services offer a bundle of prescriptive customer success resources that accelerate cloud adoption and enable quick business outcomes.

The Result

Creating a more efficient business that puts customers first

Thanks to accelerated support and a strong focus on incident management and communication from SAP Preferred Success, Kyocera achieved a smooth go-live of SAP S/4HANA Cloud.

 

Central to this outcome was access to a customer success manager as part of SAP Preferred Success, who helped deliver heightened response times and proactive incident avoidance. Training on incident resolution was also provided to Kyocera’s team.

 

With its business now running on SAP S/4HANA Cloud, Kyocera has eliminated manual processes, creating new operational efficiencies and cutting the total cost of its operations.

 

By gaining comprehensive visibility across its operations, Kyocera is now able to make more-informed decisions that always put customers first.

SAP helps Kyocera run better

Key business outcomes and benefits

  • Minimized reactive incidents and achieved a smooth go-live, thanks to SAP Preferred Success
  • Eliminated manual touch points from forecasting processes
  • Moved successfully from a homegrown accounting system to a modern ERP solution in the cloud
  • Set the foundation for a reproducible model that can be deployed at its subsidiaries
  • Realized better response times and proactive incident avoidance, thanks to strong engagement with a customer success manager 

Featured solutions and services

  • SAP S/4HANA Cloud provides a modern ERP system with embedded intelligent technologies, including AI, machine learning, and advanced analytics.
  • SAP Preferred Success provides personalized, proactive success plans and resources designed to maximize business outcomes and fast-track cloud investment value.

About Kyocera

Kyocera Document Solutions Australia Pty Ltd. puts customers first with outstanding printing and document services. For more than 30 years, the company has minimized environmental impact by developing long-life, low-waste printers and multifunctional products.

Industry Region Company size
Wholesale distribution Sydney, Australia 300 employees
Back to top