WalkMe solutions, pinned AI

Attach helpful AI functionality directly to specific on-screen elements.

Overview

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WalkMe's Pinned AI brings timely, contextualized guidance directly attached to the UI elements your users already interact with. With AI SmartTips on input fields and AI Launchers on screen, users get instant, contextual help right where they're working—without breaking their flow or switching apps. Guidance can be calibrated to your trusted knowledge sources, so support is always grounded in your organization's processes, helping users complete tasks faster and with fewer errors. Pinned AI is part of WalkMe's Contextual AI Assistance Suite—encompassing Pinned, Proactive, and On-Demand AI services—designed to inject AI-powered guidance into user workflows and improve productivity and compliance. Available as a Base AI feature at no charge through end of December 2026, after which it becomes a Premium AI feature. Learn more via the overview link.

Benefits

Improved data quality across form fields, tasks, and workflows
Increased process efficiency via faster self-service and execution
Reduced errors, feedback cycles, and rework

Business Value

41% improvement in data quality

Details

Solution type

AI Feature

Plans and pricing

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Details:
- AI Units are not currently required to use this AI offering in the underlying Cloud Service. This is subject to change.
- You must have the base product in order to activate this solution.

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