Services
Delivering client value as a service
Streamline service delivery with a combination of fee and business models that support ERP capabilities.
Turn customer interactions into meaningful insights and actions that expand trust and drive growth
Contract after-sales services with service level agreements (SLAs) for pricing and warranty
Boost customer satisfaction and loyalty with outstanding service delivery
SAP Business Suite webinar series
Join us on November 18 to see how SAP Business Data Cloud works with SAP Business Suite to deliver a unified, business-ready data foundation to drive enterprise-wide transformation.
Customer project management
Profitable project delivery—from bid to cash
Configurable cost and price rates
Estimate and plan profitable projects more effectively by accelerating bidding and margin assurance with previous data and flexible pricing.
Project setup
Structure and plan projects with greater ease, define billing plans more accurately, and staff projects based on demand.
Profitable project execution
Optimise profitability and deliver success by collecting time and expenses, recognising revenue, managing work-in-progress (WIP), and billing customers more accurately.
Resource management
Resource supply optimisation and balancing based on project demand
Effective staffing
Match resource needs to employee profiles based on skills from past projects with AI-driven staffing.
Balanced resource supply and optimised utilisation
Minimise the over- and under-utilisation of resources by monitoring, managing, and balancing allocations with increased visibility into planned and actual use.
Empowered resources
Enable resources to manage and refine their profiles, so they can be accurately and effectively assigned to projects that match their skills, capabilities, and desired activities.
Bundled products and services delivery
One solution, one contract, one invoice, and one view of all your offerings
Bundled offerings
Combine projects, subscriptions, contract-based offerings, and physical products within a single solution package for visibility and simplification.
Simplified order management, billing, and revenue recognition
Provide customers with a single invoice for delivered products and services.
Consistent profitability reporting and optimised product and service mix
Analyse revenue, cost, and margin at any level of granularity with embedded analytics.
Service management
Revenue growth with after-sales services
Proactive alerts for actionable contract and order insights
Help ensure timely renewal of expiring service contracts and execution of overdue service orders.
Aligned service agreements and well-managed recurring services
Automate the creation, planning, and pricing of service orders based on contract-related SLAs and price agreements.
Returns, service, and repair planning
Prepare for customer returns, service appointments, and in-house repairs with integrated service billing. Plus, you can support in-house repairs and efficient service order dispatching based on technicians' skills and availability.