Improve decision making with generative AI
Augment customer support with generative AI, automation, and data-driven insights
Use generative AI to create potential responses to customer enquiries, connecting with SAP systems like SAP Concur to connect processes and data. Large language models are used for categorization, sentiment analysis, and urgency assessment.
Faster and personalized processes for customers and employees
Cost savings from improved operational processes
Streamlined decision-making to accelerate corrective actions
Why generative AI and SAP Business Technology Platform
Businesses often grapple with customer support issues such as manual email processing, insufficient customer insights, ineffective data analysis, language barriers, slow response times, lack of automation, and adaptability issues. These challenges lead to slower responses, decreased customer satisfaction, and inconsistent service quality. Language barriers restrict global reach while manual tasks lead to delays and errors. Limited automation and industry adaptability hamper growth.
Time-consuming manual processes
Lack of visibility across business units
Delayed business processes from missing or inaccurate information
Solving supply chain problems with generative AI on SAP BTP
By adopting generative AI, AMD enhances sales order management, providing deep analysis of sales order commitments and enhanced clarity on confirmations, product allocations, supply shortages, and other critical issues. An AI-powered chat interface simplifies complex supply chain interactions into conversational engagements.
90
%
Reduction in time and cost spent on root cause analysis projected
10,400
Orders analyzed each year
3,120
Hours of headcount productivity to be saved each year
Rajeev Jain, Sr. Director
Supply Chain Planning at AMD
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