Fast-track your way to digitalization for better customer engagement
- On-premise and cloud deployment
- Improved services and customer satisfaction
- Reduced call volumes and customer service costs
- Fast time to value to deliver ongoing innovation
Key benefits
Respond to utility customer demand quickly
Redefine your customer relationships by providing fast and convenient self-services available on the web and through mobile devices.
Enable real-time multichannel interactions
Integrate customer interactions into one intuitive and multichannel experience that’s accessible through an online portal and native mobile apps.
Gain a 360-degree view of your customer engagement
Deploy self-services with an ideal fit by connecting SAP Self-Service Accelerator to SAP Multichannel Foundation for Utilities and Public Sector and SAP HANA.
Key features
24x7 online account management
E-bills and payments management
Self-service options
Streamlined delivery of notifications
Electric vehicle management
Analytics for energy and water consumption
Energy efficiency and water conservation
Real-time outage reports and alerts
Continuous enablement of smart homes
Technical information
SAP provides built-in security features and add-on solutions to help you protect your enterprise. This product is deployed in the cloud and is available as software as a service (SaaS), so you can access your software from any web browser.
Installation and setup
Follow these setup instructions so you can start running your SAP software quickly and confidently.
Configuration
Optimize the configuration of SAP products with our comprehensive configuration guide.
Integration
Find out how you can integrate SAP products with your existing IT landscape.
Business process security
Support compliance with regulatory requirements.
Risk and threat mitigation
Drive continuous improvement across your operations.
Cloud delivery options
Enable a smooth transformation while meeting security and compliance requirements.
Get started
Jump-start your implementation and drive ROI by collaborating with industry experts, consultants, and support engineers throughout your journey.
Services
Transform your business quickly and effectively by taking advantage of our holistic service and support plans, expert consulting services, custom application development, proven best practices, and deep industry and technical knowledge.
Support
Help keep your SAP solutions running at peak performance with our IT experts and support services, including long-term plans, embedded teams, remote technology support, self-service portal, and innovation strategies.