Trade-in order submission functionality in SAP Recommerce

SAP Recommerce

Launch and scale a circular commerce business that generates revenue from existing products and aligns with customer values.

What is SAP Recommerce?

The SAP Recommerce solution allows you to take back, manage, and resell preowned inventory. The solution helps you accelerate the shift from a linear to a circular business model, extending customer lifetime value, and promoting more-sustainable consumption.

Our modular recommerce solution supports circular commerce management, enabling you to engage with shoppers, facilitate key recommerce operations and business processes, capture data, and own the product lifecycle.
  • Cloud deployment
  • Scalable solution offering key system integration
  • Flexible and modular system infrastructure
  • Ability to use your own transaction data
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Customer Experience (CX) Webcast

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Key benefits

Create new revenue streams

Grow your business by selling used, upcycled, or archive inventory with a resale channel, while providing an exceptional customer experience.

Extend customer and product lifetime value

Build strong brand loyalty, use data and intelligence across new customer touch points, and expand the product lifespan.

Measure sustainability impact

Track your sustainability progress and deliver on your promises while driving sustainable business outcomes by giving your customers a greener choice.

Key features

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Trade-in programs

  • Create a smooth experience for bringing back preowned goods
  • Provide instant gratification with store credit or loyalty points for new value creation
  • Offer the option of contributing to sustainable consumption

Reconditioning operations management

  • Get visibility throughout the different stages of preparing products for resale
  • Monitor process efficiencies and react quickly if issues arise
  • Establish one source of truth across the end-to-end process

Selling of preowned products

  • Create new revenue without manufacturing more
  • Attract new customer segments
  • Track progress toward your commitment to a greener future

Resources

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Circular commerce for profitable sustainability

Explore circular commerce, the challenges it brings, and practical steps for success. Experts discuss ways to implement sustainability initiatives for increased profitability, customer engagement, and loyalty.

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Welcome to the age of intelligent CX

Discover how SAP is blending our 50 years of industry experience with intelligent customer experience (CX). We explore how to increase loyalty and profitability by using connected, insightful, and adaptive solutions.

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Technical information

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Installation and setup

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Configuration

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Integration

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Data security

Help protect confidentiality and data integrity.

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Business process security

Support compliance with regulatory requirements.

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Risk and threat mitigation

Drive continuous improvement across your operations.

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Cloud delivery options

Enable a smooth transformation while meeting security and compliance requirements.

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See what analysts are saying about SAP

2023 Gartner® Magic Quadrant™ for Digital Commerce

We're honored to be the only vendor to be named a Leader in the last nine publications.

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IDC MarketScape: SAP is a three-time leader

Discover why SAP was recognized in the 2023 Worldwide Retail Commerce Platform Software Vendor Assessment.

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Get started

Jump-start your implementation and drive ROI by collaborating with industry experts, consultants, and support engineers throughout your journey.

Services

Transform your business quickly and effectively by taking advantage of our holistic service and support plans, expert consulting services, custom application development, proven best practices, and deep industry and technical knowledge.

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Support

Help keep your SAP solutions running at peak performance with our IT experts and support services, including long-term plans, embedded teams, remote technology support, self-service portal, and innovation strategies.

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Frequently asked questions

Yes. SAP Recommerce helps you boost new shopper engagement by offering a trade-in experience. The solution integrates with your existing technology and offers dedicated functionality to support in-store and operations, inventory transparency, and reporting.

Yes. Current data suggests that a well-executed in-house resale business can result in CLV benefits such as increased buying frequency and loyalty. SAP Recommerce can help you attract new customer groups, as it enables you to offer quality preowned items that are in-demand and sustainable. It also helps you lower customer acquisition costs in comparison with traditional marketing methods. New shoppers of preowned items often become new-item shoppers, and many existing customers prefer to continue to support a brand with a sustainability program.

Yes. SAP Recommerce supports brand-managed recommerce. It offers back-end integration and required workflows for running recommerce as an in-house business as opposed to outsourcing to a third-party marketplace. While certain parts of the business operations could be outsourced to external vendors, the solution helps ensure inventory visibility, and ownership over customer touch points and transaction data.

SAP Recommerce is built to empower managers of a recommerce business to run and operate resale in-house. We provide access to the solution, set up the users and processes, and remain available to support the scaling of your business.

SAP Recommerce is considered a headless platform and integrates with existing consumer touch points, enabling recommerce through mobile, desktop, and other devices. We do not require a mobile app or desktop app but provide a foundation that connects to your brand’s interfaces where processes are managed through applications hosted in the cloud.

There are no special requirements to use SAP Recommerce. However, a technical assessment is required to understand how to best implement the solution with your existing systems.

There are no special requirements to implement SAP Recommerce. However, a technical assessment is required to understand how to best to integrate the solution with your existing commerce platform, ERP systems, and other required systems to access pertinent data.

*Gartner, Magic Quadrant for Digital Commerce, Mike Lowndes, Yanna Dharmasthira, Sandy Shen, Penny Gillespie, Aditya Vasudevan, Jason Daigler, 21 August, 2023. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.