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SAP Trust Center

Find the information you need on cloud performance, security, privacy, and compliance.

Agreements

Find various agreement documents for cloud, software, and service offerings from SAP. When referenced in specific order forms, these agreement documents form the basis of your contractual relationship with SAP.

Learn about cloud contracts with SAP and the aspects of each building block.

Additional Agreements Information

Electronically signing SAP contracts

SAP uses SAP Signature Management by DocuSign to provide support for electronic signatures.

Export control and sanctions compliance

SAP software products and services are subject to the export control and sanctions laws of various countries, including without limitation, the laws of Germany, the European Union, and the United States of America.

Agreements FAQ's

The SAP cloud contract consists of 4 building blocks: the order form, cloud service description, data processing agreement, and general terms and conditions. The order form, data processing agreement, and general terms and conditions are basically the same for any cloud service on SAP’s price list while the cloud service description is a product-specific collection of documents.

The supplement determines additional product-specific terms, contains additional information on the usage metrics, and describes multiple cloud services in one supplement.

Service Level Agreement (SLA) determines the system availability of the cloud services, defines the service credits in case SAP fails to meet the SLA, and describes the maintenance windows for each Cloud Service. Access the SLA document for more information.

Data Processing Agreement applies to SAP Cloud Services that processes personal data. It ensures that your personal data is adequately protected and defines SAP’s obligation to maintain applicable certifications.

General terms and conditions (GTC) contain the legal terms on your usage rights, determines ownership rights to the customer data, and defines warranties, limitation of liability and confidentiality.

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