Omnichannel customer communication management and output management.
A cloud-native platform integrated with SAP Customer Experience and SAP S/4HANA that streamlines the creation and delivery of personalized communications. It replaces fragmented tools and manual processes by centralizing content, automating output, and ensuring compliant, real-time delivery across all channels.
Overview
Automate and personalize customer communication across every channel at scale
Our omni-channel approach removes silos, builds trust, and strengthens engagement using real-time data to optimize communication. It delivers personalized, consistent messages across all channels, while centralized content and rules ensure every communication matches customer needs and journey stages.
Create emphatic communication that boost customer and employee experience.
The CCMaaS platform modernizes outdated communication processes by moving them into a secure, scalable cloud environment. It integrates seamlessly with core business systems like CRM and ERP, enabling rapid deployment of new digital channels and automation of customer journeys. With its API-driven architecture, organizations can innovate continuously, reduce infrastructure complexity, and adapt quickly to changing business and customer needs.
Improve operational efficiency and compliance across all communication workflows
Our platform automates and centralizes content creation, approval, and delivery, cutting manual effort and cost while improving accuracy and speed. Built-in governance ensures brand consistency, regulatory compliance, and full auditability. Teams benefit from streamlined workflows, reduced risk, and faster time-to-market for all customer communications.
Details
Solution type
APIs and Technical Components
Industry
Cross-Industry, Consumer Products, Oil, Gas, and Energy, Banking, Insurance
Compatibility
Works with
Features
Create omnichannel scenario management
Scenario management enables customers to combine all output channels into a single, communication scenario via a visual workflow and link different triggers to modular channels. This allows business users to easily manage available communication channels through a transparent drag-and-drop editor.
Simplify how you manage high volume content and templates
Our content manager provides a very user-friendly and intuitive system for brand protection and managing text, images, headers, footers, and templates for letters, emails, WhatsApp messages, and more. Easily create, edit, and manage content to improve speed and consistency across all channels.
Design interactive, data-driven FlexForms
With FlexForms, you can create forms that are tailored to your needs and provide your customers with a seamless experience, improving response quality.
Plans and pricing
Standard Multi-Tenant Edition
Pricing includes recurring charges based on tenant(s) and users. Furthermore, we offer a pay-as-you-grow model, based on processing and data volumes.
- Minimum contract 6 months
Pricing includes recurring charges based on tenant(s) and users. Furthermore, we offer a pay-as-you-grow model, based on processing and data volumes.
Technical Information
| Solution type | APIs and Technical Components |
| Category | CRM and Customer Experience |
| Industry | Cross-Industry, Consumer Products, Oil, Gas, and Energy, Banking, Insurance |
| Works with |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Deployment |
Software-as-a-Service solution This product is delivered online as a subscription service. |
| Globalization |
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| Operations |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Security |
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| Compliance |
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| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
Resources
White paper: Customer Communication and Experience Management
Transform Customer Journeys Omnichannel Communication
Overview: Customer Experience Management Platform
Publisher
Eclipse BCS B.V.
Eclipse is the leading force in modern customer communications, delivering a cloud-native, end-to-end hosted managed service to enterprises across Europe. Processing over 500 million communications each year, enabling organisations to create, manage, and deliver seamless omnichannel experiences.
