woman leveraging SAP AI on a mobile phone

SAP Business AI

Revolutionary technology. Real-world results.
Meet your AI copilotWatch the video

AI built for business

Streamline processes, reduce manual efforts, and obtain powerful insights and predictions with comprehensive AI capabilities built right into your SAP business applications.

  • Relevant

Enhance business performance from day one with AI embedded into SAP applications across your business processes.

  • Reliable

Optimize business outcomes with AI based on real data from your business and industry – refined by SAP.

  • Responsible

Put responsible and trusted AI into practice with AI grounded in the highest ethics, security, and privacy standards. 

Explore AI across your business

See how you can benefit from AI built into your core business processes — connecting finance, supply chain, procurement, sales, marketing, human resources, and IT.

placeholder
AI in ERP and finance

Increase performance across a range of financial activities from payments, expense management, and financial close to invoice management, auditing, forecasting, and more.

  • Reduce days sales outstanding with intelligent invoice matching 
  • Simplify error resolution with intelligent guidance
  • Guard against fraud with AI-assisted anomaly detection
  • Automate communication-heavy business processes
placeholder
AI in supply chain

Create a risk-resilient and sustainable supply chain with built-in AI that is connected and contextualized.

  • Predict customer demand and rapidly adjust to change
  • Improve QA with AI-enabled visual inspection and anomaly detection
  • Mitigate risk with preventive maintenance guidance
  • Increase production efficiency with intelligent auto-dispatching
placeholder
AI in procurement

Transform procurement into a proactive, data-informed, and agile operation with AI-driven automations, recommendations, and guidance.

  • Simplify buying while staying compliant with on-screen recommendations
  • Streamline data extraction, minimize errors, and reduce manual effort 
  • Receive data-driven, prescriptive guidance at critical decision points
  • Create sourcing projects and events intuitively based on past successes 
placeholder
AI in human resources

Tap the power of AI to cultivate a dynamic, inclusive, and future-ready workforce that is connected, data-driven, and employee-centric.

  • Grow your employees’ skills and careers with personalized recommendations 
  • Optimize workforce planning with intelligent staffing analysis 
  • Identify highly-qualified talent and match them to opportunities 
  • Enhance the employee experience with an AI copilot
placeholder
AI in sales and customer service
  • Drive revenues by guiding sales teams to the most promising opportunities
  • Automate time-consuming tasks to free up time for the human parts of the customer experience
  • Personalize the entire customer experience with tailored recommendations
placeholder
AI in marketing and commerce
  • Anticipate customer behavior and create relevant offers
  • Automate routine tasks and free up your team to exceed customer expectations
  • Personalize each step of the customer journey with operational and contextual data
placeholder
AI in IT and platform

Empower IT to extend your SAP solutions with AI capabilities, and drive faster, better decision-making throughout the organization.

  • Build AI into your SAP applications with a library of pre-trained models 
  • Manage the AI model lifecycle in one central place 
  • Deploy and run AI models at scale without compromising data privacy  
  • Explore relationships in your data set and predict future events 
placeholder
AI in industries

Put the power of trusted AI and machine learning to work in your industry to manage complexity, overcome challenges, and modernize your business.

  • Automate and optimize complex industry processes
  • Stay ahead of the competition with predictive, data-driven practices
  • Disrupt disruption by enabling industry convergence
  • Maximize profits with AI-powered forecasting

Explore our latest AI innovations

Revolutionize your business with generative AI innovations from SAP.

placeholder
Meet your new copilot

Joule revolutionizes how you interact with your SAP business systems, making every touchpoint count and every task simpler.

Drive intelligent HR self-service capabilities

Save time and improve efficiency by streamlining and automating HR processes with Joule. From approving and requesting time off to giving and requesting feedback, Joule helps to get your everyday HR tasks done faster and smarter.

Identify new market opportunities and growth areas

Accelerate strategy and planning processes across multiple categories with AI. Reduce onboarding time and reliance on more senior category managers, and gain time per category and adapt to market change with insight and agility.

Supercharge sales, boost e-commerce, and improve customer service

Serve customers better by answering questions proactively using trusted company data. Use AI to generate responses, case overviews, and more with prompts built for customer service teams. Create discovery questions and emails built for sales teams.

Getting down to business with AI

Did you know that AI already exists in most of your SAP solutions? Learn how to activate and configure AI capabilities across your business with step-by-step video tutorials.

Source, engage, and hire the right talent with agility

See how AI is used for interview question generation and job description enhancements, all within SAP’s human experience management solutions.

Quickly resolve finance issues before payments

Find out how AI is used to analyze each item in expense reports and performs checks for receipt and policy violations, all within SAP’s spend management solutions.

Optimize customer relevance and business impact

Discover how AI is used to capture and analyze behavioral data in real time across each customers’ commerce journey, all within SAP’s customer experience solutions.

Tailor recommendations, save costs, and maintain compliance

Learn how AI is used to deliver item recommendations that are tailored, cost effective, and compliant, all within SAP’s procurement solutions.

Increasing productivity and product quality

Explore how AI is used to increase productivity on the shop floor and ensures product quality, all within SAP’s manufacturing solutions.

Speed and agility with intelligent product recommendations

See how AI is used to recommend the optimal product and default configuration along with commercial attributes, all within SAP’s industry solutions.

See how customers are succeeding with SAP

75% reduction in time spent on expenses

Explore how Chobani uses SAP Business AI in SAP Concur solutions to fully automate their expense processes.

80% increase in automatic cash processing

Learn how Accenture transformed its lead-to-cash processes with ready-to-use AI.

92% faster forecasting and uncompromised reliability

Read how ZF Friedrichshafen implemented AI to improve forecast speed and accuracy, enabling data-driven decisions on demand.

2.7M documents evaluated and classified, automatically

Find out how the City of Hamburg uses AI to automate processes and support better, faster decision-making.

Frequently asked questions

Artificial intelligence (AI) is a system that is able to perceive its environment and take actions to maximize the chance of successfully achieving its goals as well as interpret and analyze data in such a way that it learns and adapts as it goes.

Generative AI is a form of artificial intelligence that can produce text, images, and varied content based on the data it is trained on.

The lead-to-cash process covers all activities related to marketing and selling products and services, managing and fulfilling sales orders, providing after-sales services, and finally, invoicing customers, managing accounts receivable, and collecting payment. It also covers the management of customers and channels as foundational elements of the process.

 

The process varies mainly based on the type of customer (such as B2B versus B2C), the channels through which the products and services are being offered (such as direct sales, digital commerce, and physical stores), and the type of products and services that are sold (such as simple, tangible products, configurable products, engineered products, intangible products, one-time or recurring services, complex solutions, or projects).

The design to operate (D2O) process includes the entire lifecycle of products in an end-to-end, connected, and interoperable supply chain process from how a product is designed, planned, manufactured, delivered, to how it operates and is maintained.

 

The planning stage of the process involves defining supply chain, manufacturing and service-fulfillment strategies; planning demand, inventory, and supply; aligning plans through sales and operations planning; and finally, managing supply chain performance. The planning process culminates in the initiation of operational procurement.

 

The production stage of the process includes production planning, production operations, quality management, and production performance management – for both tangible and intangible goods.

 

The delivery-and-fulfillment stage of the process differs for tangible goods versus services. For tangible goods, it covers inbound or outbound deliveries in any context as well as order promising, warehouse and inventory management, dock and yard logistics, transportation management, and logistics performance management. For services, it involves service planning and scheduling, service execution and delivery, and service performance management.

 

The process concludes with enabling and foundational activities, such as data management, collaboration, identifying and tracking material, and sustainable manufacturing operations.

The source-to-pay (S2P) process includes all activities associated with managing the comprehensive sourcing and procurement of goods and services. It starts with procurement planning and managing spend, followed by sourcing and supplier selection, negotiating and managing supplier contracts, and preparing and executing operational procurement. The next steps are goods receipt, initiating potential returns and claims, processing supplier invoices and accounts payable, including final payment to the supplier, and managing supplier data.

 

The source-to-pay process varies mainly based on the type of product or service being purchased. Variations of S2P cover, for example, procurement of indirect and direct products, services, and solutions (such as a combination of products and services), as well as field service materials.

The recruit-to-retire (R2R) process includes all activities associated with hiring the internal and external workforce and managing their lifecycle in the organization. It involves strategizing and planning human resource requirements, identifying and onboarding new talent, developing talent to enable growth, and retaining talent through appropriate reward-and-recognition strategies, as well as managing all recurring and administrative tasks throughout the workforce lifecycle. The latter includes the management of workforce-related data and lifecycle events such as promotions, relocations, or final offboarding, managing travel and expenses, and periodic payroll and expense payments.

 

The R2R process will vary depending on whether internal employees or the external workforce is being managed. The entire travel-to-reimburse process is embedded within R2R as well.