What is an AI copilot?

An AI copilot is a virtual assistant that uses a conversational interface to help users of business applications complete tasks more efficiently. Copilots use generative AI and other technologies to understand user requests, perform actions, and provide insights based on business data. Compared to earlier digital assistants, AI copilots provide a more human-like conversational experience and a broader and more flexible range of capabilities.

Joule is SAP’s AI copilot, infused with AI agents to amplify employees’ expertise and impact. Joule’s system of collaborative AI agents supports core business functions including supply chain, procurement, and finance. Grounded in your harmonized business data and enriched with deep process expertise, Joule creates everyday value for your organization by enhancing cross-enterprise processes, accelerating data-driven decision-making, and freeing your people from busy work. Joule integrates with SAP and non-SAP applications, delivering proactive assistance to make business users more productive.

Joule uses generative AI to respond to the intent of user questions and requests expressed in natural language. Joule determines how to respond by combining the user’s intent with rich context about their business role and the SAP applications and data that run business processes. Joule uses skills and collaborative AI agents to complete tasks, reveal insights, and autonomously perform multistep workflows using generative AI.

AI agents are intelligent systems that autonomously perform multistep workflows without explicit programming. Agents use frontier AI models to decide which actions to take and in which order and then interact with tools to execute their plan. This ability to reason, plan, and act allows agents to address a wide range of situations that would be impractical or impossible to automate with business rules or pre-configured logic.

What are Joule Agents?

Joule Agents are AI agents that support business users with decision support and task automation that require non-deterministic workflows. Joule Agents choose from a large set of tools (including Joule skills and other Joule Agents) to action their plans and then reflect and reason on the results to draw conclusions and make recommendations. Grounded by SAP Knowledge Graph and SAP Business Data Cloud, Joule Agents uniquely understand your data and processes to act reliably through business applications.

SAP Joule

Joule

Seamless AI that connects your enterprise to deliver value at scale.

What is Joule?

Joule is an AI copilot that’s grounded in your business data and infused with AI agents to proactively assist your employees in every cloud application they use while automating complex processes.

WEBCAST

Build agents with Joule Studio

Join the webcast to explore the new agent builder in Joule Studio—and see how SAP Build innovations help developers work openly and create business value.

Key benefits

Accelerate end-to-end business processes

Role-based AI assistants in Joule help your employees work faster and smarter. Assistants partner with your employees orchestrating Joule Agents to speed up workflows, deliver connected business outcomes, and realize AI value at scale.

Learn more about Joule Agents

Drive productivity with interoperable AI

Joule provides an always-on AI experience across all your workflows, including SAP and third-party applications. Integrations with services including Microsoft Copilot, Perplexity, and WalkMe provide seamless insight everywhere you work.

Learn more about Joule everywhere

Meet every business need

Joule Studio in SAP Build enables developers to build and deploy skills and AI agents that tailor Joule to company-specific needs.

Explore SAP Joule Studio

Key features

Drive productivity across all business functions.

Finance

Resolve disputes quickly and effectively with AI agents. Improve working capital by streamlining accounts receivable matching. Reduce travel and expense costs with optimized bookings and automated expense reporting.

Explore AI for finance

Procurement

Drive down costs and improve purchasing decisions with AI agents that find optimal suppliers. Increase productivity with AI-assisted supplier research, job descriptions, and statement of work creation.

Explore AI for procurement

Supply chain management

Increase supply chain resilience with AI-assisted planning that navigates volatility and improves forecasting. Minimize production disruptions with AI agents that proactively replan for machine downtime.

Explore AI for supply chain management

Human resources

Create better employee experiences and boost productivity with AI assistance that helps complete HR tasks up to 90% faster.* Find, hire, and retain the best talent with AI agents that streamline hiring and people management activities.

Explore AI for human resources

Customer experience

Drive revenue and customer satisfaction with AI agents that resolve service requests, boost sales productivity, and increase e-commerce conversions. Scale marketing campaigns with AI-assisted content generation.

Explore AI for customer experience

IT teams

Transform IT into an innovation engine with AI in SAP BTP—scalable, governed intelligence that accelerates productivity and delivers secure differentiation.

Explore AI for IT teams

Developers

Build faster, code smarter, and automate better. Free up time for developers to focus on more complex and creative work with SAP AI assistance integrated seamlessly into their development workflows.

Explore AI for developers

Consulting

Accelerate time to value for customers and increase firm capacity by helping consultants to deliver SAP projects up to 14% faster.* Make every consultant more productive with concise answers and expert-level guidance.

Explore AI for consulting

WEBCAST

Unlock enterprise intelligence with Joule

Watch our webcast series to see how Joule delivers real-time, trusted AI insights across SAP workflows for faster results.

Resources

AI Assistants in Joule: Empowering every role to work smarter

Discover how SAP is redefining productivity with AI assistants in Joule built with role, data, and application context to automate workflows, boost efficiency, and elevate every function across the enterprise.

AI in action: Practical use cases for real business results

Discover how SAP customers use AI to solve problems, accelerate workflows, and deliver results through real-world use cases across finance, HR, supply chain, and service.

Read the guide

The AI-enabled consulting firm: Better project outcomes with next-gen tools

Discover how AI elevates great consulting teams and what sets exceptional ones apart in an AI-enabled environment.

Read the e-book

See what users are saying

The interface felt intuitive and adoption within the team was smooth, making it easy for everyone to start benefiting from the tool quickly.

SAP Business AI user

Joule innovations

Frequently asked questions

: An AI copilot is a virtual assistant that uses a conversational interface to help users of business applications complete tasks more efficiently. Copilots use generative AI and other technologies to understand user requests, perform actions, and provide insights based on business data. Compared to earlier digital assistants, AI copilots provide a more human-like conversational experience and a broader and more flexible range of capabilities.
: Joule is SAP’s AI copilot, infused with AI agents to amplify employees’ expertise and impact. Joule’s system of collaborative AI agents supports core business functions including supply chain, procurement, and finance. Grounded in your harmonized business data and enriched with deep process expertise, Joule creates everyday value for your organization by enhancing cross-enterprise processes, accelerating data-driven decision-making, and freeing your people from busy work. Joule integrates with SAP and non-SAP applications, delivering proactive assistance to make business users more productive.
: Joule uses generative AI to respond to the intent of user questions and requests expressed in natural language. Joule determines how to respond by combining the user’s intent with rich context about their business role and the SAP applications and data that run business processes. Joule uses skills and collaborative AI agents to complete tasks, reveal insights, and autonomously perform multistep workflows using generative AI.
: AI agents are intelligent systems that autonomously perform multistep workflows without explicit programming. Agents use frontier AI models to decide which actions to take and in which order and then interact with tools to execute their plan. This ability to reason, plan, and act allows agents to address a wide range of situations that would be impractical or impossible to automate with business rules or pre-configured logic.
: Joule Agents are AI agents that support business users with decision support and task automation that require non-deterministic workflows. Joule Agents choose from a large set of tools (including Joule skills and other Joule Agents) to action their plans and then reflect and reason on the results to draw conclusions and make recommendations. Grounded by SAP Knowledge Graph and SAP Business Data Cloud, Joule Agents uniquely understand your data and processes to act reliably through business applications.

Joule

What is Joule?

Build agents with Joule Studio

Key benefits

Accelerate end-to-end business processes

Drive productivity with interoperable AI

Meet every business need

Key features

Finance

Procurement

Supply chain management

Human resources

Customer experience

IT teams

Developers

Consulting

Unlock enterprise intelligence with Joule

Resources

AI Assistants in Joule: Empowering every role to work smarter

AI in action: Practical use cases for real business results

The AI-enabled consulting firm: Better project outcomes with next-gen tools

See what users are saying

Joule innovations

Frequently asked questions

What is an AI copilot?

What is Joule?

How does Joule work?

What are AI agents?

What are Joule Agents?