Enterprise-wide process integration and innovation with intelligent enterprise content management
Read how you can leverage enterprise content for better decision-making, increase efficiency, help eliminate data silos, and optimize the omnichannel customer experience with SAP Extended Enterprise Content Management by OpenText. Faça o download do documento
Read how you can leverage enterprise content for better decision-making, increase efficiency, help eliminate data silos, and optimize the omnichannel customer experience with SAP Extended Enterprise Content Management by OpenText. 2 | 13
Get a 360-degree view of information with company-
wide process integration
Constant innovation matters – for your customers, your employees, and all the other stakeholders
within your organization and without. Getting there means making sense of staggering volumes of
structured data and unstructured content to integrate processes, automate tasks, improve agility,
and turn insight into action.
The SAP Extended Enterprise Content Management
(SAP Extended ECM) application by OpenText (available
on premise and in the cloud) brings your structured data
and unstructured content together with intelligent technol-
ogies. You can accelerate migration to cloud ERP using the
RISE with SAP solution while reinventing processes and
transforming experiences across your operation. By
connecting e-mails, documents, and other content to core
business processes, SAP Extended ECM can deliver simpler,
smarter, and more-compliant workflows.
The application helps you create a unified, omnichannel
customer experience and boost employee engagement
through smooth collaboration. You can use machine
learning to reduce manual effort across the enterprise –
from accounts receivable to asset management. And
robust data management functionality and rigorous infor-
mation security help you comply with the EU’s General Data
Protection Regulation (GDPR) and other regional regulations.
Solution Quick factsBenefitsObjectives
Get a 360-degree view of information with company-
wide process integration
Constant innovation matters – for your customers, your employees, and all the other stakeholders
within your organization and without. Getting there means making sense of staggering volumes of
structured data and unstructured content to integrate processes, automate tasks, improve agility,
and turn insight into action.
The SAP Extended Enterprise Content Management
(SAP Extended ECM) application by OpenText (available
on premise and in the cloud) brings your structured data
and unstructured content together with intelligent technol-
ogies. You can accelerate migration to cloud ERP using the
RISE with SAP solution while reinventing processes and
transforming experiences across your operation. By
connecting e-mails, documents, and other content to core
business processes, SAP Extended ECM can deliver simpler,
smarter, and more-compliant workflows.
The application helps you create a unified, omnichannel
customer experience and boost employee engagement
through smooth collaboration. You can use machine
learning to reduce manual effort across the enterprise –
from accounts receivable to asset management. And
robust data management functionality and rigorous infor-
mation security help you comply with the EU’s General Data
Protection Regulation (GDPR) and other regional regulations.
Solution Quick factsBenefitsObjectives
3 | 13
Use cloud technology to support continuous innovation
How do you become an industry-leading disruptor while
minimizing the risk of being disrupted? You need the ability
to execute rapid, continuous innovation across lines of
business. From supporting new business models that create
new revenue streams to adopting process automation that
creates new efficiencies, you can never stop improving.
As a complement to the RISE with SAP solution, SAP Extended
ECM can run with SAP S/4HANA Cloud Private Edition to
provide you with an integrated, connected innovation and
content management platform that is optimized in the
cloud. It’s a powerful combination that continuously delivers
the insight you need across transactions, activities, and tasks.
You can use detailed, tailored insight to uncover the best
opportunities for automation and artificial intelligence (AI)
enablement across business processes.
Run in the cloud without compromise, deploying mission-
critical applications on a global scale with solutions for
many types of businesses and regulatory requirements.
And with over 2,000 prebuilt integrations for SAP and third-
party applications, your journey to an intelligent, sustainable
enterprise in the cloud can be rapid and smooth.
35%Faster completion of
document migrations1
1. Mickey North Rizza and Matthew Marden, “The Business Value of SAP ECM
Solutions by OpenText,” IDC Business Value White Paper sponsored by SAP and
OpenText, July 2024, IDC #US52389824.
Objectives Quick factsBenefitsSolution
Use cloud technology to support continuous innovation
How do you become an industry-leading disruptor while
minimizing the risk of being disrupted? You need the ability
to execute rapid, continuous innovation across lines of
business. From supporting new business models that create
new revenue streams to adopting process automation that
creates new efficiencies, you can never stop improving.
As a complement to the RISE with SAP solution, SAP Extended
ECM can run with SAP S/4HANA Cloud Private Edition to
provide you with an integrated, connected innovation and
content management platform that is optimized in the
cloud. It’s a powerful combination that continuously delivers
the insight you need across transactions, activities, and tasks.
You can use detailed, tailored insight to uncover the best
opportunities for automation and artificial intelligence (AI)
enablement across business processes.
Run in the cloud without compromise, deploying mission-
critical applications on a global scale with solutions for
many types of businesses and regulatory requirements.
And with over 2,000 prebuilt integrations for SAP and third-
party applications, your journey to an intelligent, sustainable
enterprise in the cloud can be rapid and smooth.
35%Faster completion of
document migrations1
1. Mickey North Rizza and Matthew Marden, “The Business Value of SAP ECM
Solutions by OpenText,” IDC Business Value White Paper sponsored by SAP and
OpenText, July 2024, IDC #US52389824.
Objectives Quick factsBenefitsSolution
4 | 13
Personalize the customer experience
Good customer experience management is crucial to the
success of your business, especially with online customers –
who are only a click away from your competitors. Keeping
them engaged takes customized offers and communications,
contextualized to the moment and consistent across
channels and lines of business.
That’s why SAP Extended ECM enables business teams
across your company to share the same real-time customer
profile. A 360-degree view available in a shared customer
workspace includes transaction history, application data,
and unstructured content such as e-mail messages,
contracts, offers, and more – all in one place. By running
SAP Extended ECM with the SAP Document Presentment
application by OpenText, you can turn ordinary customer
correspondence into powerful cross-sell and up-sell
opportunities.
Create targeted messages and documentation quickly
using the application’s intuitive templates and tools. And
by running it with the SAP Digital Asset Management
Cloud solution by OpenText, you can provide consistent
omnichannel experiences using approved, brand-compliant
digital assets.
4 | 13
Objectives Quick factsBenefitsSolution
Personalize the customer experience
Good customer experience management is crucial to the
success of your business, especially with online customers –
who are only a click away from your competitors. Keeping
them engaged takes customized offers and communications,
contextualized to the moment and consistent across
channels and lines of business.
That’s why SAP Extended ECM enables business teams
across your company to share the same real-time customer
profile. A 360-degree view available in a shared customer
workspace includes transaction history, application data,
and unstructured content such as e-mail messages,
contracts, offers, and more – all in one place. By running
SAP Extended ECM with the SAP Document Presentment
application by OpenText, you can turn ordinary customer
correspondence into powerful cross-sell and up-sell
opportunities.
Create targeted messages and documentation quickly
using the application’s intuitive templates and tools. And
by running it with the SAP Digital Asset Management
Cloud solution by OpenText, you can provide consistent
omnichannel experiences using approved, brand-compliant
digital assets.
4 | 13
Objectives Quick factsBenefitsSolution
Participants can develop and share content, invite others
to participate, and place critical content under records
management. They can access the workspace from a
variety of devices and use personalized pages, discussion
forums, approval workflows, follow-ups, notifications,
and polls to complete assigned tasks. And if you run
SAP SuccessFactors solutions, the SAP SuccessFactors
Extended Enterprise Content Management application by
OpenText can help you optimize your document-centric
HR processes as well.
5 | 13
With SAP Extended ECM integrated with your cloud
ERP solutions from SAP, you can manage projects more
efficiently. You can increase productivity by deepening
collaboration within project teams and eliminating the
handover of information from task to task. For each proj-
ect, the application merges structured information from
SAP software and unstructured information from external
sources in a collaborative workspace.
Encourage engagement and collaboration
Link projects with transactional data
in SAP S/4HANA for improved
traceability and compliance with
regulations such as U.S. Department
of Defense Directive 5015.
2. Mickey North Rizza and Matthew Marden, “The Business Value of SAP ECM
Solutions by OpenText,” IDC Business Value White Paper sponsored by SAP and
OpenText, July 2024, IDC #US52389824.
US$9.29 millionAverage annual benefits per organization²
Objectives Quick factsBenefitsSolution
to participate, and place critical content under records
management. They can access the workspace from a
variety of devices and use personalized pages, discussion
forums, approval workflows, follow-ups, notifications,
and polls to complete assigned tasks. And if you run
SAP SuccessFactors solutions, the SAP SuccessFactors
Extended Enterprise Content Management application by
OpenText can help you optimize your document-centric
HR processes as well.
5 | 13
With SAP Extended ECM integrated with your cloud
ERP solutions from SAP, you can manage projects more
efficiently. You can increase productivity by deepening
collaboration within project teams and eliminating the
handover of information from task to task. For each proj-
ect, the application merges structured information from
SAP software and unstructured information from external
sources in a collaborative workspace.
Encourage engagement and collaboration
Link projects with transactional data
in SAP S/4HANA for improved
traceability and compliance with
regulations such as U.S. Department
of Defense Directive 5015.
2. Mickey North Rizza and Matthew Marden, “The Business Value of SAP ECM
Solutions by OpenText,” IDC Business Value White Paper sponsored by SAP and
OpenText, July 2024, IDC #US52389824.
US$9.29 millionAverage annual benefits per organization²
Objectives Quick factsBenefitsSolution