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SAP Trust Center

Find the information you need on cloud performance, security, privacy, and compliance.

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Agreements

Find various agreement documents for cloud, software, and service offerings from SAP. When referenced in specific order forms, these agreement documents form the basis of your contractual relationship with SAP. 

Order form

The order form is your ordering document to subscribe to business cloud services from SAP. It defines the commercial terms and lays out the agreement structure.

Cloud service description

SAP delivers the cloud service to all customers in a uniform manner. Learn about the product-specific terms, support policy, and operational availability of the cloud service.

Data processing agreement

Based on the instruction of the data processor handling personal data uploaded into the cloud service, SAP implements and maintains technical and organizational measures to adequately protect personal data.

General terms and conditions

The general terms and conditions (GTC) document describes the essential legal terms that apply to the chosen cloud service, including usage rights, customer data, warranties, confidentiality, and limitations of liability provisions.

Cloud Contracts with SAP

Learn about cloud contracts with SAP and the aspects of each building block.

Agreements FAQ's

Frequently Asked Questions

How is an SAP cloud contract designed?

The SAP cloud contract consists of 4 building blocks: the order form, cloud service description, data processing agreement, and general terms and conditions. The order form, data processing agreement, and general terms and conditions are basically the same for any cloud service on SAP’s price list while the cloud service description is a product-specific collection of documents.

What is a supplement?

The supplement determines additional product-specific terms, contains additional information on the usage metrics, and describes multiple cloud services in one supplement.

What are the service level agreements (SLA) for SAP cloud services?
Service Level Agreement (SLA) determines the system availability of the cloud services, defines the service credits in case SAP fails to meet the SLA, and describes the maintenance windows for each Cloud Service.
What is a data processing agreement?

Data Processing Agreement applies to SAP Cloud Services that processes personal data. It ensures that your personal data is adequately protected and defines SAP’s obligation to maintain applicable certifications.

What are general terms and conditions (GTC)?

General terms and conditions (GTC) contain the legal terms on your usage rights, determines ownership rights to the customer data, and defines warranties, limitation of liability and confidentiality.

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