SAP Service Cloud Version 2, text editing

AI capabilities into the Rich Text Editor (RTE) to assist users.

Overview

This feature helps users improve and transform the content they write in emails and notes. Instead of generating a response from predefined prompts, the feature refines existing user-written text to make it clearer, more detailed, shorter, or differently formatted. The feature is integrated into the rich text editor used for emails and notes. Users can apply AI-powered editing actions to an entire draft or only to selected text, making it easy to revise specific sections without modifying the rest of the content.

Benefits

Draft an intent and enhance or refine the text as needed
Adjust the text tone as needed
Adjust the text length as required

Details

Solution type

AI Feature

Compatibility

Works with

SAP Service Cloud

Plans and pricing

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