Case Processing Agent

Assist in case processing steps for the respective scenarios and domains.

Overview

Case Processing Agent manages active case execution and task handling following initial intake to drive cases towards efficient resolution. This agent is generally available in a phased approach.

Benefits

  • Continue case execution after handover from the case preparation agent
  • Invoke relevant agents based on case requirements
  • Prepare summaries and send customer communications when needed
  • Manage active case execution and tasks to drive efficient case resolution

Details

Solution type

AI Agent

Compatibility

Works with

This product is compatible with or enhances the functionality of these SAP solutions but doesn't require them.

SAP Service Cloud

Plans and pricing

Case Processing Agent

Details:

AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.

Use the AI Estimator to estimate the number of AI Units required.

In order to use this AI Agent/AI Feature, you will need to purchase the base product.

If you already have AI Units, activate this solution on SAP for Me

Pricing based on consumption
  • Contract duration available upon request
Terms and conditions

Details:

AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.

Use the AI Estimator to estimate the number of AI Units required.

In order to use this AI Agent/AI Feature, you will need to purchase the base product.

If you already have AI Units, activate this solution on SAP for Me

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