IDC Business Value Snapshot: The Business Value of Using SAP’s Max Success Plan
IDC research summarizes how organizations that used elements of SAP’s Max Success Plan, previously available through SAP MaxAttention or SAP ActiveAttention, saw significant benefits when transforming, managing, and optimizing their SAP cloud solutions and processes. Through IT cost savings, more efficient IT administration, system integration, and business enablement IDC calculated that interviewed organizations achieved benefits worth an annual average of $12.3 million which resulted in a three-year ROI of 521%. Download the Document#US54437226-BVS
IDC Custom Solutions produced this publication. This IDC material is licensed for external use and in no way does the use or publication of IDC research indicate IDC’s
endorsement of the sponsor’s or licensee’s products or strategies. ©2026 IDC. Reproduction is forbidden unless authorized. All rights reserved. CCPA
Megan Szurley
The Business Value of
Using SAP’s Max Success Plan
Elaina Stergiades
Organizations that used elements of SAP’s Max Success Plan, previously available through
SAP MaxAttention or SAP ActiveAttention, saw significant benefits when transforming,
managing, and optimizing their SAP cloud solutions and processes. Through IT cost
savings, more efficient IT administration, system integration, and business enablement IDC
calculated that interviewed organizations achieved benefits worth an annual average
of $12.3 million which resulted in a three-year ROI of 521%.
March 2026
Business Value Snapshot
Sponsored by SAP
Transformation, Support, and Operational Benefits
B $2.8 million
in average annual
IT cost reductions
B 18%
lower overall risk
B 17%
more efficient system
integration team
B 20%
more productive
developers
B 24%
more efficient IT administration
and management team
B 23%
more issues resolved before they
become problematic
Customer Quote Media:
“The biggest benefit of SAP is the expert guidance that we receive. They come in and
let us know what other customers are doing in this space. There is also strong thought
leadership around the infrastructure, what is evolving and what is coming.
We were some of the first adopters of RISE with SAP, and SAP was able to explain
how that would be an advantage for us versus what we are running today on premises.
It gives us the ability to look into the future before things come online and get a preview
of what is coming”.
Business Enablement Benefits
B $2.6 million
in additional net revenue
per year
B 24%
improvement
in business processes
B $4.4 million
in end user productivity gains,
per organization, per year
Customer Quote Healthcare:
“The number one benefit of using elements of the Max Success Plan is we have improved
architecture planning and are now aligned to SAP’s clean core framework, which is
something we do not know how to do and they provide. Another benefit is optimizing
the solution and using it as intended, especially with newer capabilities.”
Key Results
Customer Quote Life Sciences:
“Ultimately, SAP helps my company
achieve higher usability and end-to-end
coverage of business processes, with less
friction between systems. It helps us build
applications and business processes in
the most intuitive way, aligned with SAP
standards, so our business functions
can hire talent from the market without
investing in months or years of training.”
$451,000 average annual benefit
per SAP cloud solution
521% three-year return on investment
3.7 months payback on investment
IDC Custom Solutions produced this publication. This IDC material is licensed for external use and in no way does the use or publication of IDC research indicate IDC’s
endorsement of the sponsor’s or licensee’s products or strategies. ©2026 IDC. Reproduction is forbidden unless authorized. All rights reserved. CCPA
Megan Szurley
The Business Value of
Using SAP’s Max Success Plan
Elaina Stergiades
Organizations that used elements of SAP’s Max Success Plan, previously available through
SAP MaxAttention or SAP ActiveAttention, saw significant benefits when transforming,
managing, and optimizing their SAP cloud solutions and processes. Through IT cost
savings, more efficient IT administration, system integration, and business enablement IDC
calculated that interviewed organizations achieved benefits worth an annual average
of $12.3 million which resulted in a three-year ROI of 521%.
March 2026
Business Value Snapshot
Sponsored by SAP
Transformation, Support, and Operational Benefits
B $2.8 million
in average annual
IT cost reductions
B 18%
lower overall risk
B 17%
more efficient system
integration team
B 20%
more productive
developers
B 24%
more efficient IT administration
and management team
B 23%
more issues resolved before they
become problematic
Customer Quote Media:
“The biggest benefit of SAP is the expert guidance that we receive. They come in and
let us know what other customers are doing in this space. There is also strong thought
leadership around the infrastructure, what is evolving and what is coming.
We were some of the first adopters of RISE with SAP, and SAP was able to explain
how that would be an advantage for us versus what we are running today on premises.
It gives us the ability to look into the future before things come online and get a preview
of what is coming”.
Business Enablement Benefits
B $2.6 million
in additional net revenue
per year
B 24%
improvement
in business processes
B $4.4 million
in end user productivity gains,
per organization, per year
Customer Quote Healthcare:
“The number one benefit of using elements of the Max Success Plan is we have improved
architecture planning and are now aligned to SAP’s clean core framework, which is
something we do not know how to do and they provide. Another benefit is optimizing
the solution and using it as intended, especially with newer capabilities.”
Key Results
Customer Quote Life Sciences:
“Ultimately, SAP helps my company
achieve higher usability and end-to-end
coverage of business processes, with less
friction between systems. It helps us build
applications and business processes in
the most intuitive way, aligned with SAP
standards, so our business functions
can hire talent from the market without
investing in months or years of training.”
$451,000 average annual benefit
per SAP cloud solution
521% three-year return on investment
3.7 months payback on investment