Elektrizitätswerk des Kantons Schaffhausen AG (EKS) - SAP Innovation Awards 2026

EKS and AGILITA built a GenAI Mail Assistant on SAP BTP, connecting real-time energy data to customer service. This AI-driven solution reduces response times by 60-70%, improves accuracy, and provides consistent replies, transforming customer service efficiency for 44,000 Swiss households. Entry 26220 Download the Document