Automated processing of inbound dispute requests
Automated processing of inbound dispute requests to be used on .com under the Customer Innovation Services page which is crafted to address unique customer business requirements beyond standard software offerings. Download the Document1© 2025 SAP SE or an SAP affiliate company. All rights reserved.
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If you share our vision and mission and are interested in collaborating, we’d love to hear from you.
Together, we can create meaningful impact. CAIA Customer
Office
Automated processing of inbound dispute requests
Custom AI use case
A company aims to streamline its dispute management process by reducing manual,
repetitive tasks like copying data from documents. Using SAP’s Business AI service for the
SAP Document AI solution, key attributes are automatically captured from unstructured
dispute requests.
A customizable, country-specific rulebook then determines the relevant business area and
dispute reasons. This AI-guided approach allows dispute managers to handle cases more
quickly and accurately, improving overall efficiency.
Industry
Consumer
LoB
Finance, customer experience
Persona
Dispute case manager
Reach Out to Us:
If you share our vision and mission and are interested in collaborating, we’d love to hear from you.
Together, we can create meaningful impact. CAIA Customer
Office
Automated processing of inbound dispute requests
Custom AI use case
A company aims to streamline its dispute management process by reducing manual,
repetitive tasks like copying data from documents. Using SAP’s Business AI service for the
SAP Document AI solution, key attributes are automatically captured from unstructured
dispute requests.
A customizable, country-specific rulebook then determines the relevant business area and
dispute reasons. This AI-guided approach allows dispute managers to handle cases more
quickly and accurately, improving overall efficiency.
Industry
Consumer
LoB
Finance, customer experience
Persona
Dispute case manager