ONTRAS: Streamlining external field service maintenance without compromising data security or accountability
Learn how SAP Field Service Management gives ONTRAS the functionality it needs as well as integration with its existing SAP software systems. Download the DocumentINTERNAL – SAP Only (delete if “Public”)
“With SAP Field Service Management, we have the
functionality we need as well as the integration with our
existing SAP systems. Our external field service providers are
able to enter maintenance data from a user-friendly app,
which we can then review with ease. It saves a lot of time and
provides the transparency and accountability we need.”
Eva Scholl, Maintenance Engineer, ONTRAS Gastransport GmbH
ONTRAS Gastransport GmbH
Leipzig, Germany
www.ontras.com
Industry
Utilities
Employees
500
Revenue
€441 million
Products and services
Gas operations
Featured solution
SAP Field Service Management
300
Users
18 months
For deployment across plants
Before: Challenges and opportunities
• Allow secure and automated data sharing with external service providers, and provide clear
documentation of maintenance tasks
• Comply with the technical and security requirements of the German Association of Gas and Water
Compartments
• Digitalize spreadsheet-based processes to streamline processes and support growth
Why SAP and Convista
• Built-in capabilities of the SAP Field Service Management solution, which met all requirements with
minimal customization while fully integrating with the existing SAP ERP application
• Ability to keep maintenance plans and functional locations in the SAP software system and make
them available to external service providers through a user-friendly app
• Offline capabilites, which support work in remote locations without internet coverage
• Smart forms for the inspection of gas pipes and fittings
• Reliable and steadfast partner Convista to help with the implementation
After: Value-driven results
• Fully automated and transparent process, from service provider upload to in-house review and audit
• Faster runtimes for logging smart forms and implementing revisions
• More information and a clearer understanding of maintenance operations for field sales representatives
Streamlining external field service maintenance without
compromising data security or accountability
Featured partner
97183enUS (25/05) © 2025 SAP SE or an SAP affiliate company. sap.com/terms-of-use
“With SAP Field Service Management, we have the
functionality we need as well as the integration with our
existing SAP systems. Our external field service providers are
able to enter maintenance data from a user-friendly app,
which we can then review with ease. It saves a lot of time and
provides the transparency and accountability we need.”
Eva Scholl, Maintenance Engineer, ONTRAS Gastransport GmbH
ONTRAS Gastransport GmbH
Leipzig, Germany
www.ontras.com
Industry
Utilities
Employees
500
Revenue
€441 million
Products and services
Gas operations
Featured solution
SAP Field Service Management
300
Users
18 months
For deployment across plants
Before: Challenges and opportunities
• Allow secure and automated data sharing with external service providers, and provide clear
documentation of maintenance tasks
• Comply with the technical and security requirements of the German Association of Gas and Water
Compartments
• Digitalize spreadsheet-based processes to streamline processes and support growth
Why SAP and Convista
• Built-in capabilities of the SAP Field Service Management solution, which met all requirements with
minimal customization while fully integrating with the existing SAP ERP application
• Ability to keep maintenance plans and functional locations in the SAP software system and make
them available to external service providers through a user-friendly app
• Offline capabilites, which support work in remote locations without internet coverage
• Smart forms for the inspection of gas pipes and fittings
• Reliable and steadfast partner Convista to help with the implementation
After: Value-driven results
• Fully automated and transparent process, from service provider upload to in-house review and audit
• Faster runtimes for logging smart forms and implementing revisions
• More information and a clearer understanding of maintenance operations for field sales representatives
Streamlining external field service maintenance without
compromising data security or accountability
Featured partner
97183enUS (25/05) © 2025 SAP SE or an SAP affiliate company. sap.com/terms-of-use