Accenture LLP – SAP Innovation Awards 2025
Accenture processes 920,000 annual invoices with complex, non-standard contract terms. Manual processes cause delays and require a large commercial services team. To improve efficiency, Accenture is implementing an SAP BTP Gen AI-based application to streamline invoicing, reduce manual inputs, and enhance accuracy. This will allow the commercial services team to refocus on client delivery. - 5436 Download the Document
Accenture processes 920,000 annual invoices with complex, non-standard contract terms. Manual processes cause delays and require a large commercial services team. To improve efficiency, Accenture is implementing an SAP BTP Gen AI-based application to streamline invoicing, reduce manual inputs, and enhance accuracy. This will allow the commercial services team to refocus on client delivery. - 5436 PUBLIC
Entry Pitch Deck
Accenture
Josefina Yaconis/Francisco Laurino
Professional Services
EasyBill: Your billing companion!
Entry Pitch Deck
Accenture
Josefina Yaconis/Francisco Laurino
Professional Services
EasyBill: Your billing companion!
COMPANY NAME:
HEADQUARTERS:
INDUSTRY:
WEBSITE:
NUMBER OF EMPLOYEES:
Company information
2
Accenture
Dublin, Ireland
Professional Services
www.accenture.com
799,000
Accenture is a global professional services company with leading
capabilities in digital, cloud and security. Combining unmatched
experience and specialized skills across more than 40 industries, offering
Strategy and Consulting, Interactive, Technology and Operations
services—all powered by the world’s largest network of Advanced
Technology and Intelligent Operations centers. 799,000 people deliver on
the promise of technology and human ingenuity every day, serving clients
in more than 120 countries. We embrace the power of change to create
value and shared success for clients, people, shareholders, partners and
communities.
PUBLIC
HEADQUARTERS:
INDUSTRY:
WEBSITE:
NUMBER OF EMPLOYEES:
Company information
2
Accenture
Dublin, Ireland
Professional Services
www.accenture.com
799,000
Accenture is a global professional services company with leading
capabilities in digital, cloud and security. Combining unmatched
experience and specialized skills across more than 40 industries, offering
Strategy and Consulting, Interactive, Technology and Operations
services—all powered by the world’s largest network of Advanced
Technology and Intelligent Operations centers. 799,000 people deliver on
the promise of technology and human ingenuity every day, serving clients
in more than 120 countries. We embrace the power of change to create
value and shared success for clients, people, shareholders, partners and
communities.
PUBLIC
CHALLENGE: SOLUTION: OUTCOME:
Leverage Gen AI to simplify Invoice Calculation
3
Projected faster/process improvement by
end of year
Projected faster billing set up User Experience improvement from manual
calculation to robust platform
32%
Accenture
50% 100%
Accenture produces approximately 920,000 annual
invoices for over 40,000 active contracts. Contract
terms and rate cards are non-standard which leads
to a fragmented and manual activity, reliant on
offline Excels and tools. Instead of a straightforward
self-service activity conducted by the project delivery
lead, the process becomes manually intensive and
for larger accounts requires the usage of a specialist
commercial services team. As complexity grows,
this team now has over 1,000 FTEs to support
billing. Additionally, delays in invoice calculation
defer revenue recognition, affecting collections and
DSO.
Accenture wants to continue to offer client-specific
rate cards and contract terms to its customers.
Since we cannot standardize the upfront process,
we need to be able to better harness the disparate
data and bring it to teams directly, without the need
to pore through various documents. By leveraging
SAP Business Technology Platform (BTP) Gen AI
Agentic architecture, we can empower Client
Account Executives to independently manage tasks,
thereby reducing the need for support from the
commercial services team. Additionally, developing
a new intuitive and compliant application will
minimize data manipulation and reconciliation
efforts.
This application provides a one-stop shop for time
and materials invoicing, accelerating data availability
by 3 days, enhancing billing accuracy, and allowing
for commercial services teams to be re-skilled and
returned to client delivery work. Fully integrated with
SAP and other applications, it leverages GenAI to
minimize manual inputs, boosting invoicing speed
and traceability.
PUBLIC
Leverage Gen AI to simplify Invoice Calculation
3
Projected faster/process improvement by
end of year
Projected faster billing set up User Experience improvement from manual
calculation to robust platform
32%
Accenture
50% 100%
Accenture produces approximately 920,000 annual
invoices for over 40,000 active contracts. Contract
terms and rate cards are non-standard which leads
to a fragmented and manual activity, reliant on
offline Excels and tools. Instead of a straightforward
self-service activity conducted by the project delivery
lead, the process becomes manually intensive and
for larger accounts requires the usage of a specialist
commercial services team. As complexity grows,
this team now has over 1,000 FTEs to support
billing. Additionally, delays in invoice calculation
defer revenue recognition, affecting collections and
DSO.
Accenture wants to continue to offer client-specific
rate cards and contract terms to its customers.
Since we cannot standardize the upfront process,
we need to be able to better harness the disparate
data and bring it to teams directly, without the need
to pore through various documents. By leveraging
SAP Business Technology Platform (BTP) Gen AI
Agentic architecture, we can empower Client
Account Executives to independently manage tasks,
thereby reducing the need for support from the
commercial services team. Additionally, developing
a new intuitive and compliant application will
minimize data manipulation and reconciliation
efforts.
This application provides a one-stop shop for time
and materials invoicing, accelerating data availability
by 3 days, enhancing billing accuracy, and allowing
for commercial services teams to be re-skilled and
returned to client delivery work. Fully integrated with
SAP and other applications, it leverages GenAI to
minimize manual inputs, boosting invoicing speed
and traceability.
PUBLIC
4
The EasyBill platform revolutionizes
invoicing with cutting-edge SAP BTP Gen
AI Agentic architecture. Imagine
accelerating data availability by 3 days,
enhancing billing accuracy, and
empowering Client Account Executives to
shine. This is a game-changing solution
that takes efficiency and client satisfaction
to the next level
Eli Lambert
Managing Director, Finance Platforms Global IT
PUBLIC
The EasyBill platform revolutionizes
invoicing with cutting-edge SAP BTP Gen
AI Agentic architecture. Imagine
accelerating data availability by 3 days,
enhancing billing accuracy, and
empowering Client Account Executives to
shine. This is a game-changing solution
that takes efficiency and client satisfaction
to the next level
Eli Lambert
Managing Director, Finance Platforms Global IT
PUBLIC
GLOBAL CHALLENGES
Challenges
BUSINESS CHALLENGES
PUBLIC 5
Recent economic uncertainties, such as post-pandemic interest
rate hikes and inflation, have made maintaining cash flow more
challenging. Coupled with the potential for an upcoming global
recession, businesses must innovate and digitize to streamline
processes and ensure timely payments. Revenue leakage often
stems from outdated finance processes and organizational debt,
which fail to leverage available technology, leading to inefficient
process and incorrect billing. Automation and GenAI can address
these inefficiencies, ensuring accurate and timely billing.
Accenture’s scope and scale create a uniquely challenging
invoicing environment. With 799,000 employees operating in 120
countries across a multitude of disciplines, each invoice must be
tailored to reflect the specific services and contractual terms
associated with each project. The absence of standardized rate
cards and a central repository further complicates billing
consistency.
To date, Accenture has overcome these complexities through
manual intervention, employing a dedicated team of over 1,000
people, utilizing outdated methods like Excel and macros.
However, these inefficient methods can lead to audit risks,
inaccurate billing, and revenue loss, potentially damaging client
relationships.
Challenges
BUSINESS CHALLENGES
PUBLIC 5
Recent economic uncertainties, such as post-pandemic interest
rate hikes and inflation, have made maintaining cash flow more
challenging. Coupled with the potential for an upcoming global
recession, businesses must innovate and digitize to streamline
processes and ensure timely payments. Revenue leakage often
stems from outdated finance processes and organizational debt,
which fail to leverage available technology, leading to inefficient
process and incorrect billing. Automation and GenAI can address
these inefficiencies, ensuring accurate and timely billing.
Accenture’s scope and scale create a uniquely challenging
invoicing environment. With 799,000 employees operating in 120
countries across a multitude of disciplines, each invoice must be
tailored to reflect the specific services and contractual terms
associated with each project. The absence of standardized rate
cards and a central repository further complicates billing
consistency.
To date, Accenture has overcome these complexities through
manual intervention, employing a dedicated team of over 1,000
people, utilizing outdated methods like Excel and macros.
However, these inefficient methods can lead to audit risks,
inaccurate billing, and revenue loss, potentially damaging client
relationships.
PROJECT OBJECTIVES WHY SAP
Objectives
6
As a long-standing SAP customer for 21 years, we chose SAP for
this initiative to leverage the combined power of SAP Signavio to
identify bottlenecks, SAP BTP to create a custom application while
adhering to clean core guidelines, and WalkMe to drive continuous
improvement. SAP BTP's flexibility and variety of services for
GenAI, along with robust security and principal propagation
features, are key advantages. Furthermore, the seamless
integration with SAP S/4HANA and the harmonization of Fiori
design elements ensured a cohesive and efficient solution that
aligns with our larger IT strategy.
The project aims to leverage GenAI to significantly enhance the
speed of invoicing. By enabling client account leads to manage
their accounts independently, the project reduces the reliance on
the commercial services team, streamlining the process.
Additionally, the creation of a new, intuitive, and compliant
application minimizes data manipulation and reconciliation efforts,
further accelerating the invoicing process. This approach ensures
faster, more accurate invoicing, improving overall efficiency and
client satisfaction.
PUBLIC
Objectives
6
As a long-standing SAP customer for 21 years, we chose SAP for
this initiative to leverage the combined power of SAP Signavio to
identify bottlenecks, SAP BTP to create a custom application while
adhering to clean core guidelines, and WalkMe to drive continuous
improvement. SAP BTP's flexibility and variety of services for
GenAI, along with robust security and principal propagation
features, are key advantages. Furthermore, the seamless
integration with SAP S/4HANA and the harmonization of Fiori
design elements ensured a cohesive and efficient solution that
aligns with our larger IT strategy.
The project aims to leverage GenAI to significantly enhance the
speed of invoicing. By enabling client account leads to manage
their accounts independently, the project reduces the reliance on
the commercial services team, streamlining the process.
Additionally, the creation of a new, intuitive, and compliant
application minimizes data manipulation and reconciliation efforts,
further accelerating the invoicing process. This approach ensures
faster, more accurate invoicing, improving overall efficiency and
client satisfaction.
PUBLIC