SAP Commerce On-Premise Transitions Through To Customer Specific Support
Read the FAQ brochure for Commerce On-Premise Moving to Customer Specific Support. Download the DocumentPUBLIC
SAP Commerce Cloud Acceleration (MOVE)
Transition Commerce On-Premise to Customer
Specific Maintenance
Date: 2026-07-03
SAP Commerce Cloud Acceleration (MOVE)
Transition Commerce On-Premise to Customer
Specific Maintenance
Date: 2026-07-03
© 2025 SAP SE or an SAP affiliate company. All rights reserved. See Legal Notice on www.sap.com/legal-notice for use terms, disclaimers, disclosures, or restrictions related to this material. 2 / 4
1. What is being announced regarding SAP Commerce On-premise?
The final release of SAP Commerce On-premise, version 2205, is set to reach the End of
Mainstream Maintenance (EoMM) on July 31, 2026, after which it will transition to Customer-
Specific Maintenance. All versions of the SAP SAP Commerce On-premise solution will have
reached EoMM by this date. There will be no further releases of Commerce On-premise after
July 31, 2026.
There is no impact on the SAP Commerce Cloud solution. New innovations, features, and
functions will continue to be provided on the cloud-based SAP Commerce Cloud platform.
2. Wasn't it already announced in 2022 that SAP Commerce On-premise would end?
No, the 2022 announcement stated that version 2205 of SAP Commerce On-premise would be
the last release to include new features.
3. Why is this announcement being made?
The digital commerce market is rapidly expanding and evolving, requiring a platform that
enables customers to fully capitalize on these opportunities. By concentrating on cloud
solutions, continuous innovation can be delivered, as demonstrated since the 2211 release. A
hybrid approach to composability has been introduced, marking the start of a strategic focus
that will soon introduce new capabilities, integrate with core SAP solutions, and expand the
partner ecosystem in the coming quarters.
Additionally, the Java Development Kit (JDK) used in SAP Commerce 2205 (SAP Machine 17)
will cease to receive maintenance in Q3 2026, according to the information provided here. SAP
advises customers who prefer not to move to Customer-Specific Maintenance to consider
switching to SAP Commerce Cloud.
The objective is to provide the most advanced commerce platform in the cloud, helping
customers stay ahead of market changes, increase customer engagement, and achieve
consistent growth in revenue and profitability.
4. Will existing support contracts for SAP Commerce On-premise customers be affected?
No additional contract application is necessary. During Customer-Specific Maintenance,
customers will continue to pay the annual support fee for their existing support option, such as
SAP Enterprise Support.
5. What are the changes to the support model for SAP Commerce On-premise
customers?
During customer-specific maintenance, customers continue to have access to support for the
relevant release, but SAP no longer adapts the releases to new or changed external
requirements. Such requirements are, for example and not limited to, legal changes, updates to
3rd party libraries or support for new technologies.
Please refer to information on SAP maintenance phases and to SAP Note 52505 for more
details on the scope and restrictions of Customer-Specific Maintenance.
Some of the notable restrictions in maintenance and support service scope that apply when a
release reaches the Customer-Specific Maintenance phase include, but are not limited to:
• No delivery of legal changes
1. What is being announced regarding SAP Commerce On-premise?
The final release of SAP Commerce On-premise, version 2205, is set to reach the End of
Mainstream Maintenance (EoMM) on July 31, 2026, after which it will transition to Customer-
Specific Maintenance. All versions of the SAP SAP Commerce On-premise solution will have
reached EoMM by this date. There will be no further releases of Commerce On-premise after
July 31, 2026.
There is no impact on the SAP Commerce Cloud solution. New innovations, features, and
functions will continue to be provided on the cloud-based SAP Commerce Cloud platform.
2. Wasn't it already announced in 2022 that SAP Commerce On-premise would end?
No, the 2022 announcement stated that version 2205 of SAP Commerce On-premise would be
the last release to include new features.
3. Why is this announcement being made?
The digital commerce market is rapidly expanding and evolving, requiring a platform that
enables customers to fully capitalize on these opportunities. By concentrating on cloud
solutions, continuous innovation can be delivered, as demonstrated since the 2211 release. A
hybrid approach to composability has been introduced, marking the start of a strategic focus
that will soon introduce new capabilities, integrate with core SAP solutions, and expand the
partner ecosystem in the coming quarters.
Additionally, the Java Development Kit (JDK) used in SAP Commerce 2205 (SAP Machine 17)
will cease to receive maintenance in Q3 2026, according to the information provided here. SAP
advises customers who prefer not to move to Customer-Specific Maintenance to consider
switching to SAP Commerce Cloud.
The objective is to provide the most advanced commerce platform in the cloud, helping
customers stay ahead of market changes, increase customer engagement, and achieve
consistent growth in revenue and profitability.
4. Will existing support contracts for SAP Commerce On-premise customers be affected?
No additional contract application is necessary. During Customer-Specific Maintenance,
customers will continue to pay the annual support fee for their existing support option, such as
SAP Enterprise Support.
5. What are the changes to the support model for SAP Commerce On-premise
customers?
During customer-specific maintenance, customers continue to have access to support for the
relevant release, but SAP no longer adapts the releases to new or changed external
requirements. Such requirements are, for example and not limited to, legal changes, updates to
3rd party libraries or support for new technologies.
Please refer to information on SAP maintenance phases and to SAP Note 52505 for more
details on the scope and restrictions of Customer-Specific Maintenance.
Some of the notable restrictions in maintenance and support service scope that apply when a
release reaches the Customer-Specific Maintenance phase include, but are not limited to:
• No delivery of legal changes
© 2025 SAP SE or an SAP affiliate company. All rights reserved. See Legal Notice on www.sap.com/legal-notice for use terms, disclaimers, disclosures, or restrictions related to this material. 3 / 4
• No delivery of new support packages (also known as Patch releases)
• No technological updates
• No updates to third party libraries, including published security vulnerabilities.
• No updates to support changes in third party dependencies (i.e Databases)
• No updates to support new versions of the Java virtual machine
• No support of new interfaces
• Customer-specific problem resolution for known problems only
o May include a fee to resolve new problems
• No service level agreements as part of SAP Enterprise Support
• No remote support to evaluate latest enhancement package
The above exclusions apply to all software covered by the SAP commerce license (I.e.
DataHub, Integration Pack etc.)
6. What is the sunset date for SAP Commerce On-premise?
There is no sunset date or end of life currently defined for SAP Commerce On-premise. We are
announcing that 2205, the final release of SAP SAP Commerce On-premise will reach End of
Mainstream Maintenance (EoMM) on July 31, 2026, and will then move to Customer-Specific
Maintenance.
This announcement only relates to SAP SAP Commerce On-premise. SAP Commerce Cloud
2205 is still subject to the same support policy as indicated in the Supported Releases Help
page. All SAP Commerce Cloud customers are still required to remain on supported versions of
commerce as defined in section 4.2 of the commerce cloud supplement.
7. How will SAP help Customers move to SAP Commerce Cloud?
SAP has been delivering digital commerce innovations for customers for the past 20 years and
this will not change. SAP is dedicated to enabling our customers to outperform their market
sectors and be best run businesses.
In the future, customers will receive features, innovations, improvements and services through
our cloud solutions, and we want to take all our on-premise customers with us on that journey.
SAP is using different ways to help customers move with lower costs so they can benefit from
our cloud services, however these depend on individual customer circumstances to see how
much could be saved.
Please contact your SAP Account Executive to look at your circumstances and get working on
the perfect solution for you.
8. What are the benefits for customers who move to SAP Commerce Cloud?
Beginning with our 2211 release of SAP Commerce Cloud, SAP aims to mitigate complex and
costly upgrades. Instead, it is constantly evaluated how customers may seamlessly benefit from
our continuous innovations by adopting much smaller, easily digestible updates.
With SAP Commerce Cloud, customers are planned to:
Achieve efficiency and cost savings by outsourcing infrastructure, reducing complexity, and
refocusing resources.
Meet consumer and competitive pressures by leveraging our cloud innovations to deliver a
more engaging, scalable, and secure business with faster release cycles and with less risk.
Some examples include improved AI/ML powered personalization, micro-service extensibility,
• No delivery of new support packages (also known as Patch releases)
• No technological updates
• No updates to third party libraries, including published security vulnerabilities.
• No updates to support changes in third party dependencies (i.e Databases)
• No updates to support new versions of the Java virtual machine
• No support of new interfaces
• Customer-specific problem resolution for known problems only
o May include a fee to resolve new problems
• No service level agreements as part of SAP Enterprise Support
• No remote support to evaluate latest enhancement package
The above exclusions apply to all software covered by the SAP commerce license (I.e.
DataHub, Integration Pack etc.)
6. What is the sunset date for SAP Commerce On-premise?
There is no sunset date or end of life currently defined for SAP Commerce On-premise. We are
announcing that 2205, the final release of SAP SAP Commerce On-premise will reach End of
Mainstream Maintenance (EoMM) on July 31, 2026, and will then move to Customer-Specific
Maintenance.
This announcement only relates to SAP SAP Commerce On-premise. SAP Commerce Cloud
2205 is still subject to the same support policy as indicated in the Supported Releases Help
page. All SAP Commerce Cloud customers are still required to remain on supported versions of
commerce as defined in section 4.2 of the commerce cloud supplement.
7. How will SAP help Customers move to SAP Commerce Cloud?
SAP has been delivering digital commerce innovations for customers for the past 20 years and
this will not change. SAP is dedicated to enabling our customers to outperform their market
sectors and be best run businesses.
In the future, customers will receive features, innovations, improvements and services through
our cloud solutions, and we want to take all our on-premise customers with us on that journey.
SAP is using different ways to help customers move with lower costs so they can benefit from
our cloud services, however these depend on individual customer circumstances to see how
much could be saved.
Please contact your SAP Account Executive to look at your circumstances and get working on
the perfect solution for you.
8. What are the benefits for customers who move to SAP Commerce Cloud?
Beginning with our 2211 release of SAP Commerce Cloud, SAP aims to mitigate complex and
costly upgrades. Instead, it is constantly evaluated how customers may seamlessly benefit from
our continuous innovations by adopting much smaller, easily digestible updates.
With SAP Commerce Cloud, customers are planned to:
Achieve efficiency and cost savings by outsourcing infrastructure, reducing complexity, and
refocusing resources.
Meet consumer and competitive pressures by leveraging our cloud innovations to deliver a
more engaging, scalable, and secure business with faster release cycles and with less risk.
Some examples include improved AI/ML powered personalization, micro-service extensibility,
© 2025 SAP SE or an SAP affiliate company. All rights reserved. See Legal Notice on www.sap.com/legal-notice for use terms, disclaimers, disclosures, or restrictions related to this material. 4 / 4
deeper integrations with S/4 and enhanced composability that allows you to leverage our
commerce core while customizing your experiences with certified extensions from our amazing
ecosystem of partners. You may achieve profitable revenue growth by:
• Leveraging enterprise-wide data to target the right customers,
• Optimizing merchandising, intelligent product recommendation and promoting higher
margin products,
• Experimenting quickly and cost-effectively with new business models/channels including
• subscription & re-commerce,
• Doing more with fewer resources sharing best practices and reducing costs,
• Optimizing delivery timing and cost with strategic sourcing,
• Segmenting products based on channel.
9. How is the announcement being communicated?
A landing page has been created to provide all the information.
10. What version of commerce is required to migrate to Commerce Cloud?
Customers must be on a supported version of SAP Commerce On-premise in order to migrate
to SAP Commerce Cloud and remain on a supported version throughout the term of their
subscription.
11. What if a customers has not deployed SAP Commerce?
Customers can still use this program to accelerate their journey to the cloud and deliver a more
performant digital commerce strategy. The account team should encourage the customers to
take this path to cloud and assess how we can assist to accelerate the customers cloud
journey.
12. What is the System Availability SLA for SAP Commerce Cloud?
SAP Commerce Cloud offers a System Availability SLA of 99.95%
13. How long does a move take?
Every customer is different. It depends how your system was configured to decide how best to
migrate your implementation to the cloud with minimal risk and disruption. However, most
customers generally take 4–8 months depending on the project complexity, and how much
change they want to implement to make upgrades faster and easier with our cloud services.
Please note that this is an estimate and is not to be interpreted as a timeline commitment.
14. What happens to Industry Accelerators?
The on-premises Commerce Industry Accelerators for Telco, Travel, Utilities, Public Sector and
Financial Services will also move to Customer Specific Maintenance on July 31st, 2026.
deeper integrations with S/4 and enhanced composability that allows you to leverage our
commerce core while customizing your experiences with certified extensions from our amazing
ecosystem of partners. You may achieve profitable revenue growth by:
• Leveraging enterprise-wide data to target the right customers,
• Optimizing merchandising, intelligent product recommendation and promoting higher
margin products,
• Experimenting quickly and cost-effectively with new business models/channels including
• subscription & re-commerce,
• Doing more with fewer resources sharing best practices and reducing costs,
• Optimizing delivery timing and cost with strategic sourcing,
• Segmenting products based on channel.
9. How is the announcement being communicated?
A landing page has been created to provide all the information.
10. What version of commerce is required to migrate to Commerce Cloud?
Customers must be on a supported version of SAP Commerce On-premise in order to migrate
to SAP Commerce Cloud and remain on a supported version throughout the term of their
subscription.
11. What if a customers has not deployed SAP Commerce?
Customers can still use this program to accelerate their journey to the cloud and deliver a more
performant digital commerce strategy. The account team should encourage the customers to
take this path to cloud and assess how we can assist to accelerate the customers cloud
journey.
12. What is the System Availability SLA for SAP Commerce Cloud?
SAP Commerce Cloud offers a System Availability SLA of 99.95%
13. How long does a move take?
Every customer is different. It depends how your system was configured to decide how best to
migrate your implementation to the cloud with minimal risk and disruption. However, most
customers generally take 4–8 months depending on the project complexity, and how much
change they want to implement to make upgrades faster and easier with our cloud services.
Please note that this is an estimate and is not to be interpreted as a timeline commitment.
14. What happens to Industry Accelerators?
The on-premises Commerce Industry Accelerators for Telco, Travel, Utilities, Public Sector and
Financial Services will also move to Customer Specific Maintenance on July 31st, 2026.