SAP Service Cloud Version 2, text editing
Integrate AI capabilities into the Rich Text Editor (RTE) to assist users.
Overview
This feature helps users improve and transform the content they write in emails and notes. Instead of generating a response from predefined prompts, the feature refines existing user-written text to make it clearer, more detailed, shorter, or differently formatted. The feature is integrated into the rich text editor used for emails and notes. Users can apply AI-powered editing actions to an entire draft or only to selected text, making it easy to revise specific sections without modifying the rest of the content.
Benefits
- Draft an intent and enhance or refine the text as needed
- Adjust the text tone as needed
- Adjust the text length as required
Details
Solution type
AI Feature
Compatibility
Works with
SAP Service Cloud
Plans and pricing
SAP Service Cloud Version 2, text editing
Details:
AI Units are currently required to use this AI offering in the underlying Cloud Service. Click
Use the
In order to use this AI Agent/AI Feature, you will need to purchase the base product.
If you already have AI Units, activate this solution on SAP for Me
- Contract duration available upon request
Details:
AI Units are currently required to use this AI offering in the underlying Cloud Service. Click
Use the
In order to use this AI Agent/AI Feature, you will need to purchase the base product.
If you already have AI Units, activate this solution on SAP for Me
Technical Information
Get key details on setup, security, and integration to ensure your SAP products operate smoothly and securely.
Product documentation
View information and documentation for implementing and managing your SAP products.
Data security
Help protect confidentiality and data integrity.
Business process security
Support compliance with regulatory requirements.
Risk and threat mitigation
Drive continuous improvement across your operations.
Cloud delivery options
Enable a smooth transformation while meeting security and compliance requirements.
Installation and setup
Follow these setup instructions so you can start running your SAP software quickly and confidently.
Configuration
Optimize the configuration of SAP products with our comprehensive configuration guide.
Integration
Find out how you can integrate SAP products with your existing IT landscape.
Resources
AI Feature - SAP Help Portal
Product - SAP Help Portal
Product - Feature Scope Description
Product - What's New
Product - Security
SAP Service Cloud Version 2, text editing
