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SAP Order Management foundation
Orchestrate omnichannel order management with a centralized hub.
What is SAP Order Management foundation?
SAP Order Management foundation centralizes order, fulfillment, and return processes across all channels.
Establishing a foundation for omnichannel order management at scale enables you to:
Unify order orchestration for consistent, ERP-aligned execution.
Centralize order processes across all channels.
Route orders efficiently to different fulfillment systems, channels, and nodes.
Easily integrate with sales channels through cloud-native, modular architecture.
Agentic AI for Order Management
Discover how Order Reliability Agent proactively mitigates potential issues to help deliver on brand promises.
Key benefits
Increase customer trust and loyalty
Unify the omnichannel order experience and improve order accuracy and transparency to boost customer satisfaction, trust, and loyalty.
Improve order operations
Reduce manual workloads and operational costs with transparency across the order lifecycle and configurable workflows.
Scale order foundations with agility
Adapt to market and business changes quickly with a cloud-native, API-first modular architecture, enabling the business to scale and expand the tech stack as needed.
Key features
Unified, consistent order orchestration
- Capture orders from various channels for consistent, omnichannel order orchestration.
- Manage and direct orders across a distributed fulfillment network.
- Access a centralized view of fulfillment updates and events.
Centralized, agentic order monitoring and analytics
- Monitor and manage order processes with Order Reliability Agent, which proactively detects and mitigates potential issues.
- Keep employees in the loop with next-best recommendations on complex issues.
- Gain insights on orders and order performance through Joule.
Scalable omnichannel order foundation
- Implement a cloud-native, API-first modular architecture to add sales channels.
- Scale the business to support entry into new markets and territories.
- Integrate with the SAP ecosystem and third-party solutions to fit a business’s unique needs.
Pricing
See how customers are succeeding with SAP
Deliver a consistent buying experience across channels
Discover how Horbach provides a seamless cross-channel shopping experience with the support of SAP Order Management foundation.
Technical and security resources
SAP Help Portal
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