Utilities
Power the energy transition
Deliver cleaner, more reliable power and unlock new growth opportunities during this unprecedented green energy transition.
Drive utility growth and efficiency with solutions that enable you to:
Improve customer satisfaction, loyalty, and profit margins.
Create new revenue streams and grow revenue per customer.
Optimize maintenance strategies, creating a closed-loop system.
Support your supply chain while improving asset performance and sustainability.
Align insights and planning to make decisions faster and more confidently.
Turn insights into customer value
Gain deeper insights into customer needs and consumption patterns to offer the products and services tailored to each customer segment.
Support energy transition and new business models
Help customers define, streamline, and manage meter data measurement concepts by adopting new business models to collect and monitor meter data.
Digitalize and optimize operations
Increase asset availability, and measure and improve asset performance by allowing asset owners, plant managers, and reliability engineers to optimize maintenance strategies.
Build sustainable supply chains
Achieve sustainability objectives by managing ESG data, ensuring compliance, and embedding sustainability into core business operations.
AI for utilities
Streamline operations, improve reliability, and achieve sustainable industry-specific outcomes with embedded industry AI assistants and agents.
Autonomous Asset Management
Increase asset reliability and uptime while ensuring regulatory compliance, safety, and sustainability.
Explore utilities solutions from SAP and partners that can help your business run better
Achieve enhanced customer experience, cost-effective transformation, and sustainable growth across energy efficiency programs with energy and non-energy products.
Customer service management
Strengthen customer service and resolve issues faster with a solution that:
Boosts customer service responsiveness by connecting processes and data.
Reduces cost with AI tools that handle customer service inquiries.
Maximizes customer accessibility through omnichannel service offerings.
Optimizes the service agent experience using a unified view of customer data.
SAP APPLICATION
Utilities self-service AI agent
Reduce costs and build loyalty with multilingual, 24/7 support from a Utilities Customer Self-Service Agent.
SAP APPLICATION
Customer engagement
Engage utilities customers and maximize lifetime value through data-driven personalization and automated omnichannel processes.
SAP APPLICATION
Enterprise-grade e-commerce
Achieve profitable growth by offering energy-related and non-energy-related products and services.
SAP APPLICATION
Customer data management
Manage customer data using one central solution with a 360-degree view of the customer—helping to boost engagement and growth.
PARTNER APPLICATION
Modern self-service experience by SEW
Improve customer engagement with modern, digital self-service capabilities from a browser or mobile device.
Meter measurement concept management
Define and manage meter measurement concepts throughout cross-cloud landscapes by:
Optimizing business processes across divisions using streamlined business processes.
Advancing UX with a comprehensive definition of meter data measurement concepts.
Ensuring the highest data quality with meter collection validations.
SAP APPLICATION
Convergent invoicing
Streamline customer experience and administration by integrating multiple products and services into one system.
SAP APPLICATION
Subscription billing
Grow subscription revenues and improve customer experiences with consolidated bill generation.
SAP APPLICATION
Smart mobility and transformation
Create new revenue streams with mobility as a service across connected, electric, and shared vehicles.
SAP APPLICATION
Distributed energy resources
Support distributed energy resources (DER) by defining, streamlining, and managing measurement concepts in cross-cloud landscapes.
PARTNER APPLICATION
EnergyCommunity
Empower prosumers to produce renewable energy using generators and batteries and sell it to their neighbors, creating new revenue streams for utilities and their customers.
Maintain asset health, optimize performance, and reduce risk
Optimize overall asset performance by:
Balancing asset performance decisions based on cost and risk profile.
Using data insights to anticipate failures and take corrective actions.
Planning, scheduling, and executing maintenance and service operations.
Integrating intelligent technologies that deliver new value and optimize processes.
SAP APPLICATION
Asset performance management
Maximize value by balancing the performance of each asset against the cost of that performance and the associated risk exposure.
SAP APPLICATION
Field service management
Empower technicians to rapidly resolve issues and boost customer satisfaction with mobile tools and AI-based recommendations.
SAP APPLICATION
Emissions management
Run sustainable and safe operations and protect your utilities brand by measuring emissions and tracking compliance.
PARTNER APPLICATION
Flexinergy
Improve visibility with unified, scalable monitoring of real-time metering and emissions data.
PARTNER APPLICATION
Asset Lifecycle Management Suite for SAP Asset Performance Management
Maximize asset reliability and reduce downtime with AI-assisted maintenance and risk-based inspection in SAP EAM and SAP APM.
PARTNER APPLICATION
PiLog Data Quality and Governance Suite for Supply Chain and Asset Lifecycle Management
Improve equipment uptime by enhancing data quality, reducing maintenance costs, and maximizing asset availability.
Real-time financial analysis
Apply real-time financial data to enhance profitability and help:
Make better finance decisions with AI assistants and predictive analytics.
Shorten utilities financial reporting cycles with automated finance processes.
Reduce days sales outstanding, bad debt, and costs with real-time analytics.
Grow your business with risk mitigation and streamlined compliance standards.
SAP APPLICATION
Workforce management
Optimize staffing, control labor costs, and maintain compliance with automation, real-time insights, and smooth integration.
SAP APPLICATION
Human capital management
Use streamlined HR functions to motivate employees and keep them happy and engaged.
PARTNER APPLICATION
SAP Time and Attendance Management by WorkForce Software
Comply with local laws and improve employee engagement by gaining visibility into workforce costs and reducing administrative effort.
PARTNER APPLICATION
Avalara AvaTax for SAP S/4HANA Cloud Public Edition
Minimize manual work and increase accuracy by accessing current sales and use tax rates on a cloud-based platform.
Protect critical utility operations with sovereign cloud infrastructure
Strengthen security, compliance, and resilience with a sovereign cloud for utilities, helping protect the systems and information that keep critical services running.
Maintain full control over your data, infrastructure, and compliance:
Keep utility data local with strict residency controls.
Protect workloads with national security–grade safeguards.
Improve oversight by centrally managing data access, location, and governance.
Help comply with utility regulations with built-in policies and standards.
Modernize securely with trusted AI and flexible cloud deployment options.
See how customers are succeeding with SAP solutions for utilities
See what analysts are saying about SAP
SAP named a global leader in digital energy sustainability
Learn why Frost & Sullivan recognized SAP’s innovative solutions that help companies achieve energy and sustainability goals.
Resources
Harnessing AI for utilities
Learn how AI is transforming the way utility companies interact with customers, resulting in significant operational savings and increased satisfaction.
The future of SAP Service Cloud
Discover the future of the SAP Service Cloud solution, in which AI and human agents collaborate for fast, smart, and personalized support.
Master the energy transition
Learn how SAP and our global partner ecosystem can help you deliver smart, sustainable solutions to embrace the energy transition.
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See our solutions in action
Learn how solutions tailored to your industry can help you improve operations, innovate faster, and grow with confidence.
Grow your business with cloud ERP
Discover how SAP GROW helps businesses in every industry scale faster with AI-powered cloud ERP designed for growth.
See what’s ahead for your industry
Explore SAP road maps to learn about upcoming innovations, product advancements, and future capabilities.