A Unified Agent Experience with SAP SuccessFactors Agent Connection
Read how the SAP SuccessFactors Agent Connection solution helps increase agent productivity and loyalty by providing a one-stop shop for sales performance management in a single application with a consistent SAP Fiori user experience. Изтегли документа
Read how the SAP SuccessFactors Agent Connection solution helps increase agent productivity and loyalty by providing a one-stop shop for sales performance management in a single application with a consistent SAP Fiori user experience. 2 / 3
Summary
The SAP® SuccessFactors® Agent Connection
solution on SAP Build Work Zone offers a digital
agent experience solution for an evolving
business environment. Built on SAP Business
Technology Platform, it provides a unified entry
point for access to business applications and
processes, information, and communication.
Objectives
• Provide a single, consistent user experience
with self-service options that empower
agents with engaging tools for accurate
payments and fewer inquiries
• Benefit from easier onboarding, better
relationship management, and value
acceleration
• Enhance agent performance management
with greater insights generated by personal-
izing search screens, headers, cards, and
tables to meet KPIs and goals
Solution
• Digital, agent-focused intranet with self-
service access to business applications and
processes
• Personalized, adaptable dashboards
generating insights into agent performance
• Customer relationship management tools,
global filters, and real-time analytics
• Unified entry point for work
Benefits
• Enhanced agent performance with a consis-
tent user experience
• Smoother integration to third-party applica-
tions and complementary SAP solutions
• Excellent visibility on agent performance
• Better decision-making based on holistic,
reliable data from a single source of truth
Learn More
For more information about SAP SuccessFactors
Agent Connection, please contact your SAP
representative.
Quick Facts OverviewSAP Information Sheet
Summary
The SAP® SuccessFactors® Agent Connection
solution on SAP Build Work Zone offers a digital
agent experience solution for an evolving
business environment. Built on SAP Business
Technology Platform, it provides a unified entry
point for access to business applications and
processes, information, and communication.
Objectives
• Provide a single, consistent user experience
with self-service options that empower
agents with engaging tools for accurate
payments and fewer inquiries
• Benefit from easier onboarding, better
relationship management, and value
acceleration
• Enhance agent performance management
with greater insights generated by personal-
izing search screens, headers, cards, and
tables to meet KPIs and goals
Solution
• Digital, agent-focused intranet with self-
service access to business applications and
processes
• Personalized, adaptable dashboards
generating insights into agent performance
• Customer relationship management tools,
global filters, and real-time analytics
• Unified entry point for work
Benefits
• Enhanced agent performance with a consis-
tent user experience
• Smoother integration to third-party applica-
tions and complementary SAP solutions
• Excellent visibility on agent performance
• Better decision-making based on holistic,
reliable data from a single source of truth
Learn More
For more information about SAP SuccessFactors
Agent Connection, please contact your SAP
representative.
Quick Facts OverviewSAP Information Sheet
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The SAP® SuccessFactors® Agent Connection
solution provides a single, consistent user
experience for agents to help them manage
their daily activities and sell and provide
service. Operating on SAP Build Work Zone
and SAP Business Technology Platform, this
digital, agent-focused solution provides a
self-service intranet, customer relationship
management tools, and excellent data visibility,
allowing your organization to enjoy easier
onboarding, better relationship management,
and value acceleration.
Agents can personalize dashboards to reveal
valuable insights, download data for ease of
viewing and sharing, and export data in a
structured format. The solution allows integra-
tion of the onboarding process with workflows
for credential management, data capture,
and built-in background checks. It even allows
you to filter down to individual agents to
review sales performance and identify who
the top performers are and who may need
extra training.
Integration with the SAP SuccessFactors
Agent Performance Management solution also
lets you view and manage your book of busi-
ness, hierarchies, licenses, and appointments.
You can make better decisions based on holis-
tic, reliable data while maintaining security and
enabling compliance with legal and regulatory
requirements.
Furthermore, the solution enables you to
create guided workflow experiences and take
advantage of powerful content and document
indexing. You can integrate experience man-
agement and use global filters to create, retain,
and share knowledge across the organization.
OverviewQuick FactsSAP Information Sheet
The SAP® SuccessFactors® Agent Connection
solution provides a single, consistent user
experience for agents to help them manage
their daily activities and sell and provide
service. Operating on SAP Build Work Zone
and SAP Business Technology Platform, this
digital, agent-focused solution provides a
self-service intranet, customer relationship
management tools, and excellent data visibility,
allowing your organization to enjoy easier
onboarding, better relationship management,
and value acceleration.
Agents can personalize dashboards to reveal
valuable insights, download data for ease of
viewing and sharing, and export data in a
structured format. The solution allows integra-
tion of the onboarding process with workflows
for credential management, data capture,
and built-in background checks. It even allows
you to filter down to individual agents to
review sales performance and identify who
the top performers are and who may need
extra training.
Integration with the SAP SuccessFactors
Agent Performance Management solution also
lets you view and manage your book of busi-
ness, hierarchies, licenses, and appointments.
You can make better decisions based on holis-
tic, reliable data while maintaining security and
enabling compliance with legal and regulatory
requirements.
Furthermore, the solution enables you to
create guided workflow experiences and take
advantage of powerful content and document
indexing. You can integrate experience man-
agement and use global filters to create, retain,
and share knowledge across the organization.
OverviewQuick FactsSAP Information Sheet
Studio SAP | 89141enUS (23/09)
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© 2023 SAP SE or an SAP affiliate company. All rights reserved. See Legal Notice on www.sap.com/legal-notice for use terms, disclaimers, disclosures, or restrictions related to SAP Materials for general audiences.