SAP SuccessFactors Agent Performance Management
What is SAP SuccessFactors Agent Performance Management?
By elevating agent effectiveness through strategic incentive compensation management, you can foster profitable behaviors and drive revenue growth.
- Cloud deployment
- Integrated compliance and background checks
- Streamlined dispute resolution
- Reduction in agent inquiry and payment errors
Key benefits
Optimize agent compensation
Streamline agent incentive management and optimize outcomes by enabling users to create, refine, and distribute effective incentive compensation plans.
Maximize agent performance
Increase agent productivity and help boost agent retention by providing a one-stop shop for agent management with a consistent user experience.
Enhance operational efficiency
Onboard new agents faster, gain visibility into your book of business, manage effective relationships, and streamline communications with enhanced workflows.
Key features
Effective agent management
- Establish a centralized repository for all agent-related information, reporting, and compliance data
- Gain visibility into your entire book of business to manage date-effective relationships
- Manage and monitor licenses, appointments, certifications, background checks, and more
Comprehensive onboarding
- Help new agents start selling as soon as possible by onboarding them quickly with customized, automated self-services connected to your agent management system
- Use electronic contracting to speed up onboarding
- Track status with built-in checks
Advanced incentive management processes
- Design, distribute, and model agent compensation plans and programs for an unlimited number of payees
- Support multiple lines of business, numerous products, and plans for captive and independent agents
- Promote desirable behaviors with splits, credits, tiered bonuses, accelerators, multidimensional rates, and more
Creating a unified agent experience
Boost productivity with SAP SuccessFactors Agent Connection.
See how customers are succeeding with SAP
Optimizing agent lifecycle management
Find out how Independence Blue Cross is strengthening agent relationships while improving audit and payment accuracy.
Exceeding the expectations of discerning agents
Learn how CareSource supports the expansion of its sales channels with modern agent tools that result in better experiences for members.
Automating agent management
See how Healthfirst is streamlining agent operations and achieving great results in the competitive healthcare insurance industry .
Technical information
SAP provides built-in security features and add-on solutions to help you protect your enterprise. This product is deployed in the cloud and is available as software as a service (SaaS), so you can access your software from any web browser.
Installation and setup
Follow these setup instructions so you can start running your SAP software quickly and confidently.
Configuration
Optimize the configuration of SAP products with our comprehensive configuration guide.
Integration
Find out how you can integrate SAP products with your existing IT landscape.
Business process security
Support compliance with regulatory requirements.
Risk and threat mitigation
Drive continuous improvement across your operations.
Cloud delivery options
Enable a smooth transformation while meeting security and compliance requirements.
Get started
Whether you’re deploying something new, accelerating to the cloud, or transforming how your business works, SAP Services and Support can help create the right results to sustain success.
SAP Enterprise Support, cloud editions
SAP Enterprise Support, cloud editions includes powerful foundational elements that are already embedded in every cloud solution from SAP at no additional fee.
- Get expert guidance through SAP Enterprise Support value maps and during mission-critical situations
- Build competency and expand skills easily with the SAP Enterprise Support Academy program
- Get the real-time support at the speed you expect for whatever issues arise, regardless of your deployment scenario
- Access tools, reports, and services to unlock the business value of existing investments for faster innovation
- Administer cloud environments effectively with our advanced cloud-based tool for application lifecycle management (ALM)
SAP Preferred Success
Achieve your desired business outcomes and drive continuous value with success resources from SAP.
- Provide an enhanced user experience
- Decrease turnover, resulting in lower operational costs
- Improve business performance and process integration
- Adopt the latest innovations faster and generate new business insights