Learn about cloud contracts with SAP and the aspects of each building block.
Find various agreement documents for cloud, software, and service offerings from SAP. When referenced in specific order forms, these agreement documents form the basis of your contractual relationship with SAP.
Cloud Contracts with SAP
Frequently Asked Questions
The SAP cloud contract consists of 4 building blocks: the order form, cloud service description, data processing agreement, and general terms and conditions. The order form, data processing agreement, and general terms and conditions are basically the same for any cloud service on SAP’s price list while the cloud service description is a product-specific collection of documents.
The supplement determines additional product-specific terms, contains additional information on the usage metrics, and describes multiple cloud services in one supplement.
Data Processing Agreement applies to SAP Cloud Services that processes personal data. It ensures that your personal data is adequately protected and defines SAP’s obligation to maintain applicable certifications.
General terms and conditions (GTC) contain the legal terms on your usage rights, determines ownership rights to the customer data, and defines warranties, limitation of liability and confidentiality.