SAP User Experience Management by Knoa
Boost performance efficiency with user experience management insights
Mine and analyse user behaviour data to proactively maximise the value of SAP solutions across your organisation.
Optimise the performance of your SAP software and the people who use it with the SAP User Experience Management application by Knoa, available for delivery on premise or in the cloud.
Key benefits
Measure user experience with real user behaviour data
Gain a data-driven understanding of how your employees interact with enterprise applications to find specific areas for improvement and take corrective action.
Optimise processes and increase user adoption
Impact employee productivity by identifying opportunities that help improve user training, application usability, business process performance, and compliance.
Support your entire SAP software landscape
Get a complete view of user and application performance across your entire SAP software landscape with front-end monitoring and access to experience metrics.
Key features
Automated collection of productivity metrics
- View standard and custom transactions that your users use across the SAP software landscape
- Track users’ actions and identify performance issues that they experience or create
- Aggregate and analyse user input to generate informative reports for various workstreams
Improved performance through insightful metrics
- Identify training opportunities to improve application performance
- Adjust operations by fine-tuning business processes
- Configure products to achieve full compatibility with global privacy regulations
Successful migration to SAP S/4HANA
- Quantify ROI on a small scale before embarking on a full-blown implementation
- Identify critical issues that should be addressed while migrating to SAP S/4HANA
- Modify outdated, inefficient, and complex processes before moving to a new platform
Management of enterprise solution performance
- Measure user effectiveness, quality assurance, training status, and skills for new implementations
- Pinpoint issues based on prior performance and take corrective measures during solution upgrades
- Provide the information your business areas need to help users meet training and business needs
Assessment of user experiences
- Understand the real user experience of how employees interact with enterprise software
- Analyse every touch point, including desktops, laptops, mobile devices, and virtual environments
- Measure user experience on SAP S/4HANA as well as legacy SAP applications
See how customers are succeeding with SAP
Enhancing customer service by improving employee experiences
Read how HPE gained in-depth information on how employees interact with SAP S/4HANA and SAP Fiori apps, along with insights into which issues are system problems and which result from user error.
Technical and security information
SAP provides built-in security features and add-on solutions to help you protect your enterprise. This product is deployed in the cloud and is available as software as a service (SaaS), so you can access your software from any web browser.
Installation and setup
Follow these setup instructions so you can start running your SAP software quickly and confidently.
Configuration
Optimise the configuration of SAP products with our comprehensive configuration guide.
Integration
Find out how you can integrate SAP products with your existing IT landscape.
Business process security
Support compliance with regulatory requirements.
Risk and threat mitigation
Drive continuous improvement across your operations.
Cloud delivery options
Enable a smooth transformation while meeting security and compliance requirements.
Get started
Jump-start your implementation and drive ROI by collaborating with
industry experts, consultants, and support engineers throughout your journey.
Advisory and design service for employee experience with HCM solutions from SAP
This service has four advisory-based modules that can help you discover, design, impact, and adopt human capital management (HCM) programs. Mix and match the modules you need to strengthen employee engagement, performance, and retention.
Implementation service for experience management for HR
The experience management (XM) bundle for core HR facilitates holistic, personalized workforce development, allowing you to quickly begin transforming the employee experience. The service enables you to rapidly implement and deploy the XM bundle for core HR.
Support services
SAP Enterprise Support, cloud edition for SAP SuccessFactors HCM
Embedded in every SAP cloud solution at no additional fee, the SAP Enterprise Support, cloud editions offering can help drive your immediate and ongoing success through expert guidance, SAP Enterprise Support Academy, tools, reports, and services.
SAP Preferred Success for HCM solutions from SAP
Our success resources from SAP Preferred Success can help you realize the value of your HCM solutions from SAP, achieve your desired business outcomes, enhance the user experience, and improve business performance and process integration.