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SAP Services and Support

We're working together to continually drive the successful business outcomes and value that matter most to you.

At SAP, your success is our goal

The outcomes you need are at the centre of everything we do. Through our success experiences, success extensions, and success services, we can help ensure your business vision and tech strategy are working as one to create the right results from the start – and every day after.

Let’s work together to make it happen.

Select your success experience

Choose the success experience that best fits your needs. All success experiences prepare, guide, and engage you to help accelerate your start with SAP solutions and achieve lasting success.

  • Essential success experience: Establish the foundation to get solutions running and offering value with proactive, mission-critical support, training, and content.
  • Advanced success experience: Fast track your path to the cloud with customer success experts who orchestrate your exclusive content, resources, and planning methods.
  • Select success experience: Drive innovation and transform your business with a high-touch experience tailored to your individual needs.

Extend your experience

Adjust how we engage with you by choosing the success extensions you need to create the right experience and ensure your success in the cloud.

  • Activation and optimisation services: Add services before go-live to realise initial value from your SAP solution faster.
  • Managed business services: Select post-go-live services for managing your day-to-day operations.
  • Cloud optimisation services: Choose services for staying secure, efficient, and compliant in the cloud.

Choose specific services, training, and partners

Handpick individual services, learning options, and partners that support the specific projects you’re running right now.

  • Project success: Get support for larger transformation projects and enable a smooth introduction of new technologies and projects.
  • Learning success: Access dedicated trainings to maximise the potential of your people, close skill gaps, and boost transformation.
  • Partner success: Work with partners that are supported by SAP to ensure a unified and optimised experience.

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Find the right success experience for your business needs

Take a closer look at our success experiences

Whether you’re implementing a new solution, migrating a legacy solution to the cloud, or transforming your business, we are committed to helping you achieve your desired outcomes. SAP offers choice in the success experiences available to help you wherever you are on your journey.

Explore our most popular offerings

Select

SAP MaxAttention

Embed experts into your organisation to help find the right solution to ensure your business agenda and tech strategy are one with our most comprehensive, strategic engagement.

Select

SAP ActiveAttention

Tap into our global team of experts to assess your current innovation plan and use proven industry solutions to make your vision a reality with this high-touch engagement.

Select

SAP Business Journeys

Secure a quick, clear path to solving cross-company challenges and creating the results you need with targeted packages that include a specific scope, timeline, and cost.

Advanced

SAP Preferred Success

Yield more value from your cloud solutions and continuously improve business outcomes with a personal road map for everything from workflows to user experience to culture.

Essential

SAP Enterprise Support

Leverage new innovations, get every bit of value out of your investment from day one, and protect your business for the long term with our foundational, proactive success offering.

Essential

Embedded launch activities

Achieve measurable value as quickly as possible and shorten the time to first value by knowing exactly what to expect and what steps to take toward the result you need.

Innovation and Transformation Newsletter

Learn about the latest updates and news to support your ongoing success.

Discover the latest news and insights from SAP

Claudio Muruzabal
President, Cloud Success Services, SAP
Getting to know Cloud Success Services

Learn how more than 22,000 talented people in the Cloud Success Services organisation work to ensure the success of every customer’s cloud journey. 

Andreas Heckmann
EVP, Head of Customer Solution Support and Innovation, SAP Product Engineering, SAP
Looking ahead to the upcoming transformative year

Find out what Andreas Heckmann has to say about the pandemic, technological innovation, lessons learned, and goals for customer support in 2022 and beyond.

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