Sales
Automating sales processes and data-driven insights
With SAP Cloud ERP, you can drive your organisation’s success, grow revenue with satisfied customers, and boost profitability with new revenue streams and client acquisition.
Support revenue streams, including selling goods, services, and subscriptions
Cover the complete customer order lifecycle from start to finish, including quotation, order confirmation, delivery, and invoicing
Improve sales team performance with built-in system intelligence and cross-team collaboration
Increase retention and win new customers
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Customer order management
Management of customer quotations, contracts, and orders with little to no manual effort
AI-empowered order generation and fulfilment
Automatically extract and correct orders with AI-based recommendations and confirm orders based on real-time inventory, credit data, and compliance standards.
Cross-functional team collaboration
Facilitate smooth communication across functional teams with built-in Microsoft Teams integration.
Streamlined customer experience
Connect e-commerce and customer relationship management (CRM) systems for a smooth and integrated customer experience.
Billing and invoicing
Timely revenue recognition with an automated and accurate billing process
Automated billing process
Create, manage, and output billing documents with process automation, real-time insights, and intelligent analytics.
Preliminary billing documents
Align with customers on the invoice details with preliminary billing documents before the final invoice.
Integrated financial accounting
Manage revenue recognition compliance and profitability transparency through smooth integration with financial accounting.
Customer returns
AI-assisted handling and monitoring of the customer returns process
Intelligent initiation of customer returns
Use AI-based field input recommendations to create and process return orders quickly.
Logistical follow-ups
Trigger quality checks and choose proper follow-ups, such as return to inventory, repair, and forwarding to supplier.
Customer compensation
Refund the customer with an automated credit memo or with a replacement product.
Price management
Margin protection through a consistent price strategy, complex price models, and real-time pricing updates
Calculation of net and gross values
Configure your system to automatically determine prices for quotations, contracts, orders, and invoices throughout the sale process.
Pricing updates based on business needs
Perform mass change of price list or adjust price data for individual sales documents.
Consistent price execution
Set up a price change approval procedure using a preconfigured workflow, helping ensure price strategy consistency.
Sales rebate management
Flexible sales rebate management that incentivises customers
Defined sales rebate agreements
Create rebate contracts for individual customers or customer groups based on agreed conditions.
Accrual postings and updates
Create accruals to make future payment obligations transparent in financial accounting, according to compliance requirements.
Settlement and sales rebate monitoring
Generate settlement documents for customer contracts to create the correct receivable and payable amounts for customers.
Sales analytics
Actionable insights into sales processes, customer behaviours, and overall sales effectiveness
Sales performance KPIs
Use dashboards to collect, analyse, and monitor overall performance with the capability to drill down to all dimensions.
Insight to action
Make data-driven decisions to quickly resolve critical business performance bottlenecks.
Sales planning and performance prediction
Use historical data and embedded advanced algorithms to predict future sales trends.