Responsible AI
Responsible AI at SAP is based on three pillars—ethics, security, and compliance
Ethics defines our values, security protects your systems and data, and compliance ensures legal alignment.
At SAP, we care deeply about the impact of AI and are convinced that AI unlocks boundless potential for businesses, governments, and society. However, AI may also create economic, political, and societal challenges, depending on how it is used and implemented. This makes responsible AI crucial to foster sustainable innovation, create better products, and deepen customer trust.
SAP delivers AI based on the highest ethical and security standards and streamlines compliance organisation-wide, and has achieved the ISO 42001 certification for AI governance and key SAP Business AI products.
AI Ethics
AI Ethics at SAP is guided by a multi-stakeholder approach and a strong governance framework, coordinated by the AI Ethics Office. These efforts are anchored in SAP’s Global AI Ethics Policy and development standards that drive responsible AI innovation.
AI Security
AI security is crucial to helping protect data from potential threats. Advanced security measures let you use AI technology without compromising data integrity.
AI Compliance
AI compliance ensures adherence to global regulations, providing a secure environment for AI deployments and helping to safeguard your information.
SAP earns ISO 42001 certification for AI governance and provisioning
Setting the global standard for responsible AI with certified governance across Joule, SAP AI Core, and key SAP Business AI solutions.
AI Ethics
At SAP, we deliver ethical AI through human-centred innovation that augments human capabilities and is guided by 10 principles.
Upholding the highest ethical standards, SAP’s Global AI Ethics policy is based on the 10 guiding principles of the UNESCO Recommendation on the Ethics of Artificial Intelligence as well as other frameworks and development standards. This set of values guides us to create human-centred AI systems that help respect and augment humans, while remaining under human oversight and following the other AI Ethics principles. SAP is proud to have been acknowledged as a leader in responsible AI multiple times, such as by the World Benchmarking Alliance and sustainableIT.org. Building on this foundation, AI Ethics at SAP will continue to evolve – creating more effective, innovative, and ethical outcomes worthy of trust and tailored to our customers’ needs.
Our principles are:
Proportionality and do no harm
Safety and security
Fairness and non-discrimination
Sustainability
Right to privacy, and data protection
Human oversight and determination
Transparency and explainability
Responsibility and accountability
Awareness and literacy
Multistakeholder and adaptive governance and collaboration
Every SAP AI use case has to go through an AI Ethics impact assessment process
The process is orchestrated by the AI Ethics Office.
Use cases are classified into different risk categoriesbased on the impact assessment process.
Depending on the risks involved, use cases gothrough several review steps before a decision isreached.
The AI Ethics Office also provides guidance forimplementing AI Ethics in AI system development.
Operationalising AI Ethics across our business
Our internal Global AI Ethics Steering Committee and our external Global AI Ethics Advisory Panel are part of our governance bodies.
Our Global AI Ethics Steering Committee comprises senior SAP leaders who review our approach, processes, and product capabilities to ensure operationalisation and alignment with our policies and guidelines.