Transformation Continuum: Elevating client experience with digitally enhanced transactional processes
Explore Transformation Continuum’s journey with SAP Business Network
Go-to-market agency Transformation Continuum LLC works with Fortune 500 companies, helping them achieve sustained success. To simplify transactional experiences for clients, the company invested in SAP Business Network for Suppliers, smoothing the exchange of e-business documents and gaining visibility into orders, confirmations, and invoices in one place.
| Industry | Region |
| Professional services | Chicago, Illinois |
CEO, Transformation Continuum LLC
Creating visibility, simplicity, and efficiency in doing business
Transformation Continuum LLC is a business and technology consulting firm with a team of proven industry experts delivering a suite of business, technology, sales, and marketing services that bridge the gap between business and technology. With a vision to be the catalyst that propels technology and solution companies toward sustained success, it delivers go-to-market strategies that empower businesses to outperform their competition and leave a lasting impact.
Committed to integrity, ingenuity, and measurable results, Transformation Continuum aims to be the go-to partner for businesses seeking transformative growth and sustained success.
Intent on making it as easy as possible for its clients to transact with it, Transformation Continuum sought to smooth the exchange of electronic business documents, including purchase orders (POs), statements of work (SOWs), and invoices.
Debbie Austin, finance coordinator at Transformation Continuum, explains, “When you send invoices or SOWs to clients through e-mail, they can get missed in an inbox or they don’t get to the right person at the right time. We wanted to avoid all this and streamline how our clients do business with us.”
Finance Coordinator, Transformation Continuum LLC
Improving customer experience with smooth transactions
When one of Transformation Continuum’s major clients onboarded it to SAP Business Network, the company immediately noticed the business impact of being able to communicate and engage with its customers in new ways. “As a digital-first company, joining SAP Business Network was a logical step for us,” says Sabrina Shafer, CEO at Transformation Continuum. “It helps us put our money where our mouth is in terms of digitally enhancing our processes and optimizing experiences for our clients by transacting faster and having more visibility into those transactions.”
Onboarding was conducted online, and Austin, as finance coordinator, was called upon to champion the adoption, investing time up front and getting to know the functionality by accessing comprehensive training videos and technical support. “It’s all very intuitive,” says Austin. “You click orders, and you see all your orders. You click invoices, and there are your invoices, all lined up. You can see how long they’ve been pending and when we’re going to get paid. SAP Business Network gives you an all-encompassing way to track your business transactions. But if you do get stuck, there’s always somebody you can reach out to.”
Finance Coordinator, Transformation Continuum LLC
Making smooth customer transactions part of delivering service excellence
By joining SAP Business Network, Transformation Continuum is easier to work with, as its people have more time to focus on service delivery and consulting. “Customers want business interactions that are simple, clear, and fast, and that’s what SAP Business Network provides for us,” explains Shafer. “When you make it hard for customers to transact with you, they’re less likely to want to continue working with you.”
Austin agrees, “When a client reaches out for an update on multiple POs, thanks to the visibility provided by SAP Business Network, I can give them a quick screenshot of all relevant information in an instant. This really comes into its own toward the end of the quarter. Clients have budget buckets, and if they discover in good time that they’ve got, say, $40,000 sitting there unspent, they can do something with it before they lose it at the quarter’s end. We can quickly turn around new POs and get them processed without delay.”
CEO, Transformation Continuum LLC
Taking business operations to the next level
In terms of next steps, Transformation Continuum is looking to use SAP Business Network to sustain and expand its client relationships to achieve future growth. “Because we were born during the COVID-19 pandemic, much of our business has always been transacted digitally, and many of our customers took finding us online for granted,” says Shafer. “As we look to sustain these relationships and because we value our clients’ time, we’re going to maximize our use of SAP Business Network.”
Want to know more about Transformation Continuum?
Supplier experiences with SAP Business Network (SAP Web page)