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Service Solutions from SAP

Provide great service experiences through your contact centre and in the field.

SAP Service Cloud

Deliver personalised service experiences and enable fast resolutions across channels.

 

SAP Field Service Management

Resolve customer issues quickly with end-to-end field service management.
 

Unify customer service experiences with SAP Service Cloud

Streamline processes for answering customer questions and resolving issues with comprehensive service solutions.

  • Reduce customer efforts with intuitive self-service options 
  • Resolve customer issues quickly in the contact centre
  • Provide fast resolutions in field service 
  • Increase customer service efficiency with intelligent technologies

Deliver fast, personalised customer service

Enable contact centre agents to provide fast, accurate answers and quick resolutions.

  • Provide great omnichannel customer service
  • Create, route, and solve tickets efficiently with a unified agent desktop and flexible ticketing tools
  • Save time and reduce routine tasks with AI- driven service intelligence
  • Help your agents solve issues quickly with contextual knowledge management

Provide speedy and reliable field service

Fix customer issues quickly on the first visit with a comprehensive field service management solution.

  •  Accelerate service execution with AI-supported scheduling and dispatching
  • Empower your technicians with mobile tools and access to information
  • Provide proactive and predictive maintenance with the Internet of Things
  • Expand service teams with crowd service

See how customers are succeeding with SAP Service Cloud

SAP Service Cloud Resource Center

Training and Certification

Realise business results fast with expert-led training, hands-on experience, and best practices for SAP Service Cloud.

Train where it suits you best

Training courses are available at select SAP offices, your own location, and online to meet your specific learning needs and preferences.

Empower your team

Role-based training equips your team with knowledge needed to adopt and optimise SAP Service Cloud quickly and effectively.

Access the latest resources

Comprehensive, up-to-date resources are available when you need them by accessing SAP Learning Hub with a subscription.

Start your learning journey

Find the best training and certification for you and your team using our visual learning guides. Plan your learning journey to get started quickly.

Get started with SAP Service Cloud

  • View how-to videos on using software features and functions
  • Watch Webinars and attend expert events for the latest updates, insights, and advice
  • Get information about our quarterly release cycles, service availability, and cloud support

SAP Customer Experience Services

Transform your business faster with services and support from SAP.

Get an overview of services for SAP Service Cloud solutions and discover how we can help you address key aspects of your project, enforce best practices, and set up your own operations for ongoing success.

Partner Ecosystem

Benefit from specialist expertise to guide your SAP Service Cloud project. SAP Customer Experience solution partners provide the service and support you need to meet your enterprise goals.

Included Products

Learn about the products included in the SAP Service Cloud portfolio.

SAP Service Cloud Resource Center

*Gartner, Magic Quadrant for Field Service Management, Jim Robinson, 16 April 2019.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from SAP.

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