Digital Assistant for user training and support
Shortways Assistant provides in-app step-by-step guidance, contextual help, FAQ or notifications. Accelerate user adoption on all SAP SuccessFactors modules: secure your annual performance reviews, make your Core HR data more reliable, train and support HR specialists, managers and employees.
Overview
Accelerate user adoption
Digital is everywhere. An employee has to use an average of 11 applications on a day-to-day basis.Shortways Assistant accelerates user onboarding on new digital apps by providing step-by-step guidance, FAQs or notifications.
Digitalize IT training
Get rid of old PDF user manuals that no one has the time to read or update. Embed your application tutorials, FAQs, definitions and processes directly within your application.
Cut on user support costs
Provide 24/7 user assistance with Shortways Assistant. Shortways Assistant acts as a virtual key user, always on to provide quick answers to the end user (how to? business procedures and FAQs).
Details
Solution type
Extensions and Add-ons
Industry
Cross-Industry, Retail, Oil, Gas, and Energy, Engineering, Construction, and Operations, Telecommunications
Compatibility
Works with
SAP SuccessFactors Employee Central
Features
Digitize user guides
Provide step-by-step guidance on application processes. Newcomers can easily navigate and handle new processes, just by following Shortways Assistant step-by-step bubbles.
Notify end-users
Notify users about new features, alerts or reminders. Display messages, pop-up windows or target a particular field in one screen. Notifications can vary depending on the user profile (HR, Manager, Employee) and language.
Provide answers in one click
Display Frequently Asked Questions (FAQ) or context-sensitive help by screen, profile and language. Answers are available in 1 click. Chatbot raise questions, Shortways Assistant always provides the right answer!
Plans and pricing
Configured Edition
Shortways Assistant
Price upon requestShortways Assistant
Recurring Edition
Includes all features of Shortways Assistant
Price unavailable in this regionIncludes all features of Shortways Assistant
Customer reviews
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Talent Management |
| Industry | Cross-Industry, Retail, Oil, Gas, and Energy, Engineering, Construction, and Operations, Telecommunications |
| Works with |
SAP SuccessFactors Employee Central |
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Deployment |
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| Globalization |
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| Operations |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Security |
Secured with configurable authentication policies This product has been designed for enhanced security by offering configurable authentication policies. |
| Compliance |
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| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
Resources
Onboard employees with Shortways
Customer case - Bouygues Telecom
White Paper: The adoption of HRIS in organizations
Publisher
SHORTWAYS SAS
Shortways is a digital assistant that supports companies in the digitization of work (Digital Adoption Platform). Shortways brings high value to large organizations, by making them save time with its powerful platform to support Digital adoption.
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