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Employee experience management

Listen to your people’s needs and harness the power of AI to close employee experience gaps.
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Turn employees into ambassadors with exceptional employee experiences

Our employee experience management solutions provide automated, AI-powered insights and action planning to help you ask the right questions and take the right actions to improve employee engagement, productivity, and retention.

  • Experience insights across the employee journey Uncover experience gaps impacting employee satisfaction, engagement, and retention – and take quick action to close these gaps and make improvements.
  • Workspaces for how people work best Empower employees with individualized and guided experiences by surfacing relevant recommendations, insights, and actions.
  • Research-backed content and expertise Use prebuilt surveys, dashboards, and program guidance developed by experience management scientists to improve employee experiences quickly and effectively.
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Adopting a skills-based talent strategy

Learn how talent intelligence and AI can help you shape tomorrow's workforce.

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Explore our employee experience management solutions

Our integrated solutions can help create a positive work experience by understanding and continually adapting to meet employee needs and expectations.

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Digital workspace Give employees a single entry point to everything they need for work – applications, processes, and more.

Personalized experiences  Simplify work with relevant content, recommendations, insights, and actions at an individual level.

Collaborative workspaces  Break down barriers between teams, eliminate information silos, and promote areas of interest.

Pre-delivered templates Provide consistent and repeatable programs for common business processes.

Guided experiences  Streamline complex business processes that span various departments and applications across the organization.

SAP SuccessFactors Work Zone is helping us truly empower and engage our employees by creating one space where employees can find everything they need and get virtual support to get their work done – no matter where they are.

Yoav Ventura, Cofounder and Managing Partner, AKT Solutions Limited

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Flexible survey creation Use best-practice engagement surveys or build your own with our simple survey builder.

Automated insights Empower leaders with manager assist, an all-in-one workspace with insights, personalized dashboards, and built-in idea boards.

Guided action planning Deliver AI-driven action plans automatically to help managers know where to step in and how to close experience gaps.

Preconfigured capabilities Get started quickly and adapt as needed with predefined listening cadences, distribution and organizational KPIs, and more.

Enhanced benefits offerings by segments Gather and analyze employee input to design optimal benefits packages to increase employee satisfaction.

We needed to provide professors with the skills required to make online learning as effective as possible. We also wanted to gather information from students, faculty, and operational staff working remotely to monitor well-being, assess support needs, and collect information to help us make staff-planning decisions.

Hernán García González, Vice President, Talent and Experience, Instituto Tecnológico y de Estudios Superiores de Monterrey

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Event-based triggers Use automated surveys to optimize onboarding and offboarding experiences with insights from new hires and departing employees. 

Preconfigured and customizable dashboards Set up your experience dashboards quickly with best-practice templates aligned with your business needs.

Embedded and tailored reports Combine onboarding and exit feedback with other key touch points to understand impacts throughout the employee lifecycle.

Targeted action planning   Reduce ramp-up time, boost productivity, and drive engagement by tracking your improvements with built-in action planning.

Smooth integration Connect employee directories and workflows between SAP SuccessFactors solutions and Qualtrics to ensure real-time data and automatic feedback triggers.  

Gathering feedback when people join or leave the company provides valuable insights both on what we’re doing well and what we could do better to look after a rapidly expanding workforce. In this way, we can strive to create an environment where people feel nurtured and valued.

Tennyson Devoe, Senior Director of Safety and Organizational Excellence, Purolator Inc.

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Insights across the candidate lifecycle Gather sentiment across different stages of your candidate experience with detailed analysis and AI-powered text analytics.

Overall candidate experience rating Gain a comprehensive view of the candidate experience and track improvement impacts quickly and simply. 

Research-backed content and expertise Use prebuilt surveys, dashboards, and program guidance developed by experience management scientists.

Flexible programs for candidate journeys Follow a guided setup workflow to align survey touch points with your existing configuration in SAP SuccessFactors Recruiting.

To operate at the speed modern business demands and strengthen our position as a leading employer, Olam chose SAP SuccessFactors solutions and Qualtrics to reimagine how we equip candidates and employees with the resources, services, and tools to support their work and development.

Thiagaraja Manikandan, President & Group CIO, Olam

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Detailed employee insights Provide real-time access to employee feedback throughout digital transformation projects.

Key-driver analysis Pinpoint priority areas for improving everyday technology experiences and capturing overall effectiveness.

Real-time dashboards Gain insight into where additional employee training or support is needed.

AI-powered text analytics Uncover key trends and employee sentiment with powerful visualizations to guide actions.  

Digital intercepts and ticketing Understand pre- and post-implementation sentiment by gathering employee feedback in the flow of work.

Taking that data from the SAP environment and generating insights and the knowledge to make effective business decisions has been a big win for Ferrara.

Matt Kustes, Director of Inventory Management, Ferrara

See how customers are succeeding with SAP

Fostering an inclusive, equal, engaged workforce

Find out how Sanlam is delivering consistent experiences to workers, empowering them to learn, lead, and live its common purpose.

Fulfilling employee experiences company-wide

Consider how The Woodbridge Group transformed the employee experience to keep teammates fulfilled and the company profitable.

Pioneering a proactive digital workplace

Explore how alfanar is creating a positive work environment characterized by innovation and diversity.

Enhancing and connecting employee experiences

Learn how BT Group is using employee listening across several touch points to drive continuous experience improvements.  

What are analysts and experts saying?

Employee experiences shape 2023 HR meta-trends

Workforce and workplace needs are rapidly changing. Find out how HR leaders can prepare for what’s next with new trends that are shaped by employee experiences. 

SAP is named a Leader for cloud HCM suites

Learn why SAP is positioned as a Leader in the 2022 Gartner® Magic Quadrant™ for Cloud HCM Suites for 1,000+ Employee Enterprises for the seventh consecutive year.

Featured resources

Empowering people with intelligent HR technology

Learn how organizations can leverage intelligent technology to improve the experience for employees at work.

Delivering standout people experiences

Solidify your employer brand from recruitment to retention with employee experience management solutions from SAP and Qualtrics.

Putting employees front and center of your business

Find out how SAP SuccessFactors solutions and SAP employee experience management solutions by Qualtrics are a winning combination.

Resources

Frequently asked questions

FAQs:

Employee experience describes how employees feel about your company, their colleagues, and their jobs throughout the employee lifecycle – across recruiting, onboarding, professional development, career advancement, and retirement. By delivering rewarding employee experiences, companies can build loyalty, motivate employees to do their best, and help drive growth and profits.

SAP employee experience management solutions by Qualtrics help organizations provide exceptional people experiences. They combine experience management data collected through surveys and feedback with operational data from SAP. This combination provides deeper insights into the factors that drive engagement. SAP employee experience management solutions also support employee lifecycle management, performance assessments, and the creation of stronger benefits packages.

SAP employee experience management solutions by Qualtrics provide organizations with the insights and tools to continuously improve the employee experience across HR and other areas of the business. With these solutions, businesses can better support their people and keep employees productive and performing at their best. These solutions work together to boost employee engagement, provide a digital employee experience, optimize employee benefits, and measure performance holistically.

Companies that provide a positive and engaging employee experience can reduce attrition,retain and engage top talent better, and boost workplace productivity. This translates into increased profits, earnings per share, and customer satisfaction. Employee experience software makes it easier for companies to support, nurture, and engage your most important asset, your workforce.

SAP SuccessFactors HCM runs in the cloud and is available as software as a service (SaaS), so you can access the suite from any web browser. Visit SAP Help Portal to learn more.

SAP SuccessFactors Work Zone provides human resource-focused templatized content and simplified access to areas within SAP SuccessFactors HCM on the SAP Build Work Zone, advanced edition site. In SAP SuccessFactors Work Zone, teams and departments can effectively communicate and engage with employees through customizable and guided experiences that integrate with different products. Employees can also create communities where they can share knowledge and experiences with multimedia and microlearning capabilities, helping enrich critical programs such as onboarding and training and development. Visit SAP Help Portal to learn more.

*Gartner, Magic Quadrant for Digital Commerce, Mike Lowndes, Yanna Dharmasthira, Sandy Shen, Penny Gillespie, Aditya Vasudevan, Jason Daigler, 21 August, 2023. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.