Accelerate CX integration with the SAP Business Suite
Connect employees and partners to delight your customers
Deliver the right information to the right customer in the right way.
Empower your people to integrate data faster
Improved satisfaction with a holistic view of customer interactions
Better partner traction with unified information
Enhanced productivity with less friction between departments
Increased profitability with analysis of past results and better planning
Why SAP Business Technology Platform?
SAP BTP helps you connect to systems and data faster
Innovate quickly across ERP, finance, and supply chain
Minimize complexity and reduce costs
Move faster with prebuilt integrations
Focusing proactively on the customer with an integrated solution
Gebr. Heinemann transformed its checkout platform to deliver agile, real-time, and resilient customer experiences across stores, self-checkout, mobile POS, and web channels. Using SAP Integration Suite, advanced event mesh, the company standardized integrations and enabled reusable event-driven services that can be rolled out quickly across diverse customer touchpoints.
5
seconds
to transfer receipts from the POS, instead of up to an hour
2-3
hours
to integrate new systems, instead of weeks
1
second
to process hundreds of thousands of messages
Team Lead, Integration Services and Platform Solutions, Gebr. Heinemann SE & Co. KG
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