Employee Experience Analytics
This content on SAP Analytics Cloud focuses on the experience data from employees in an organization. The purpose of this Solution is to optimize the performance Issues, Network, Technical and Service desk issues by visualizing the Employee Experience (in context of IT and HR tickets raised) using the application by collecting the feedback, Surveys, Comments and other source of experience data from different stakeholders within the Organization
By VASPP
Overview
Improves the Performance of Applications
Helps to optimize the performance issues by collecting the real time feedback data from the Employees of Organization on criteria of issue category over the Applications
Overview and Severity of issues
Helps Service Desk and IT Desk people to resolve the Issues based on the priority and easily gets the Count of trouble tickets raised over the Applications and also gives the Current Status of the Trouble Tickets
Improves Resolution Percentage
With real time issues over the Application, Admin can take necessary action based on the Negative ratings given by the End-users and resolves the Issues
Details
Solution type
Extensions and Add-ons
Industry
Professional Services
Compatibility
Works with
SAP Analytics Cloud for planning
Features
Performance Issues Overview
It represents 5 KPI's of Total performance issues, IT issues, Server Issues, Technical and production issues raised by Employees over the Applications and also gives Total Server issues, Technical Errors, Production issues raised on Each Application by Employees and Performance issues raised on issue Category and also visualizes, total issues per issue category by Date
Sentimental Experience
This showcases the KPI of Total trouble surveys raised by Employees, Promoters, Passives Score, Detractor Score and Total Net Promoter Score given by Employees over their experience with the Applications. Employee Feedback Display Table represents the sentimental Experience of Applications on how they are facing with the usage and also gives total trouble tickets raised to IT and Production by Department wise.
Trouble Tickets Overview
It shows total number of trouble tickets submitted by department to Service desk, IT and HR and also visualizes the count of trouble tickets accepted, delayed and rejected
Plans and pricing
Recurring Edition
Customer reviews
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Data and Analytics |
| Industry | Professional Services |
| Works with |
SAP Analytics Cloud for planning |
Publisher
VASPP
VASPP Technologies is an award-winning SAP partner that focuses on technologies for managing Big Data, machine learning, industrial Internet of Things, cloud platforms, and enterprise mobility with the goal of transforming business processes.
