Ticket analysis tool powered by SAP BTP
Look at this Next-Gen Ticket Analysis Tool, built on SAP BTP, extracts insights from historical ticket data to support data-driven decision-making for SAP Application Maintenance Services. It automatically generates charts and graphs, making analysis faster and more efficient. This tool helps users quickly analyze SAP landscapes, identify trends, and detect patterns in incidents over time. A partner that is a member of SAP’s curated startup ecosystem.
Benefits
Attain maximum outcome with minimal manual effort
Unlike traditional analysis, which may take several days to generate results, the tool provides rapid and accurate insights in significantly less time. With a simple document upload, you can receive a comprehensive analysis with minimal effort and resources, allowing you to focus on what matters most.
Extract insights from ticket pattern for informed and accurate decision-making
Uncover valuable insights into incident priorities, report timings, and ticket inflows across multiple timeframes—monthly, daily, and even hourly. The tool's advanced algorithms process vast amounts of data, delivering key metrics that empower you to optimize your services and enhance operational efficiency.
Enable seamless access and unlimited scalability with a cloud-based solution
As a cloud-based solution, the tool enables faster access and offers a flexible platform where new features can be seamlessly integrated. This ensures the tool is highly scalable, evolving to meet your growing needs effortlessly.
Features
Simple, user-friendly platform
The tool provides a user-friendly platform. Simply upload your SAP ticket dump Excel file, and the tool takes it from there - analyzing the data using advanced logic tailored to your specific needs. It quickly assesses incidents, service requests, and change requests, highlighting critical insights.
Revamped graphical views help to analyze and come to quicker decision
The output provides insights into the priority of tickets, the time at which tickets are reported, and the occurrence of tickets, on a monthly, daily, and hourly basis. The automated output provides insightful information that can be used to adjust services and increase cost efficiency.
Flexible export options
The tool provides complete flexibility in presenting your findings, enabling you to export results in multiple formats - PowerPoint, Images, and Excel — with just a few clicks, making it simple to share your insights in the format that best suits your needs.
Plans and pricing
Standard Edition
Limited access to the solution for a period of 30 days, hosted on customer's SAP BTP tenant
Limited access to the solution for a period of 30 days, hosted on customer's SAP BTP tenant
