SAP Business Network Global Track and Trace

Gain supply and delivery assurance by tracking orders and shipments in real time.
Dashboard of SAP Business Network Global Track and Trace

Achieve insight to action for order fulfillment and goods in transit

Connecting physical movement with information flow improves situational awareness beyond milestone reporting, enabling exception detection, revealing actionable insights, and breaking down company silos.

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The SAP Business Network Global Track and Trace solution empowers your business with the real-time visibility insights into inbound and outbound shipments needed to drive performance and customer satisfaction.

  • Cloud deployment

  • Enriched sales and purchase order tracking from real-time shipment insights

  • Predictive monitoring of milestones and arrival across multimodal transportation

  • Exception alerts for delays and impacts to customers or production

Read the solution brief 
How to achieve a three-year ROI of 404%

IDC study reveals the business value realized by SAP Business Network customers.

Read the white paper

Key benefits

Reduce costs

Predict and overcome internal and external influences, enabling more-reliable delivery dates and reducing the need for excess inventory and rush transportation.

Mitigate risk

Increase situational awareness beyond milestone reporting with geolocation tracking and rule-based predictive alerts to reduce risk and revenue loss.

Elevate your customer experience

Improve customer satisfaction and sustainability throughout your supply chain by balancing cost control with improved customer experiences.

Key features

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Shipment and fulfillment monitoring

  • Track shipments visually through global geolocation-enriched real-time insights and predictive arrival times
  • Trace shipments from end-to-end through production and fulfillment processes
  • Understand and communicate the impact of delays on customers and critical business processes
Read brief on monitoring 

Impact detection and notification

  • Leverage extensible standard tracking and model custom processes, events, and properties with business rules
  • Detect deviations and delays triggering automated alerts, e-mail notifications, and rule-based actions
  • Share progress and predictive insights, such as estimated time of arrival, with internal and external customers
Watch the video 

Global network integration

  • Extend your reach to a global network of multimodal carriers, third-party logistics, and location data providers
  • Connect with mode-specific and regional visibility data providers
  • Capture and analyze environmental and sustainability data throughout shipment
Read brief on integration 

Intelligent insights

  • Enhance SAP Business Network Global Track and Trace with SAP Business Network, intelligent insights add-on to monitor inbound and outbound orders, quantity deviations, and key milestone exceptions at a glance
  • Leverage the SAP Business Network, intelligent insights add-on for flexible, predictive analytics and exception detection across shipments, carriers, geographies, and business processes

Pricing

SAP Business Network Global Track and Trace

Features:

  • Include:

    • Shipper: One productive tenant of SAP Business Network Global Track and Trace
    • Shipper: One test tenant of SAP Business Network Global Track and Trace
    • Carrier: One test tenant of SAP Business Network Global Track and Trace

  • Metric:

    • Subscription is based on documents, representing the number of business documents managed within a scenario during a one-year period, such as a sales order, purchase order or shipment scenario.

  • Price upon request:

    • Pricing structure details are available on request.

  • In blocks of 10000 Documents per year

  • Auto-Renewal

See buying conditions 
SAP Business Network, project44 parcel visibility add-on

  • In blocks of 10000 Documents per year

  • Auto-Renewal

  • Has prerequisites

See buying conditions 
SAP Business Network, intelligent insights add-on

  • In blocks of 10000 Documents per year

  • Auto-Renewal

  • Has prerequisites

See buying conditions 
SAP Business Network, project44 ocean visibility add-on

  • In blocks of 10000 Documents per year

  • Auto-Renewal

  • Has prerequisites

See buying conditions 
SAP Business Network, project44 FTL visibility add-on for China

  • In blocks of 10000 Documents per year

  • Auto-Renewal

  • Has prerequisites

See buying conditions 
SAP Business Network, project44 LTL visibility add-on for China

  • In blocks of 10000 Documents per year

  • Auto-Renewal

  • Has prerequisites

See buying conditions 
SAP Business Network, project44 FTL visibility add-on

  • In blocks of 10000 Documents per year

  • Auto-Renewal

  • Has prerequisites

See buying conditions 
SAP Business Network, project44 LTL visibility add-on

  • In blocks of 10000 Documents per year

  • Auto-Renewal

  • Has prerequisites

See buying conditions 
SAP Business Network, project44 rail visibility add-on

  • In blocks of 10000 Documents per year

  • Auto-Renewal

  • Has prerequisites

See buying conditions 
SAP Business Network, shipper test tenant

  • In blocks of 1 Tenants per year

  • Auto-Renewal

See buying conditions 
SAP Business Network, project44 air visibility add-on

  • In blocks of 1000 Documents per year

  • Contract duration between 12 and 60 Months

  • Auto-Renewal

  • Has prerequisites

See buying conditions 

See how customers are succeeding with SAP

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Resources

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Where to start with business networks?

Start by demystifying them to remove confusion. Get this new Spend Matters white paper as your guide.

Download your copy 
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Improve order transparency and decision-making

See how proactive inbound logistics enabled by SAP Business Network can help you optimize order fulfillment tracking and delivery.

Watch the solution demo 
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Save transportation time and cost through greater visibility and collaboration

Learn how SAP Business Network can help you connect stakeholders across your logistics and product ecosystems for smoother, digitalized collaboration and advanced insights.

Learn more 

See an SAP Innovation Award finalist’s path to success

Learn how global electronics giant El Araby achieved 100% improvement in shipment event tracking for domestic logistics.

Read more 

Technical and security information

This product is deployed in the cloud and is available as software as a service (SaaS), so you can access your software from any web browser.

SAP Help Portal

Visit SAP Help Portal to find detailed documentation, guides, and articles to help you implement, configure, and optimize SAP products.

Services and support

Jump-start your implementation and drive ROI by collaborating with industry experts, consultants, and support engineers throughout your journey.

Services

Transform your business quickly and effectively by taking advantage of our holistic service and support plans, expert consulting services, custom application development, proven best practices, and deep industry and technical knowledge.

Explore our services 

Support

Help keep your SAP solutions running at peak performance with our IT experts and support services, including long-term plans, embedded teams, remote technology support, self-service portal, and innovation strategies.

Visit the support portal 

Frequently asked questions

Companies track orders and shipments through tracking software solutions that enable logistics visibility. Logistics visibility is the ability to track an order or the movement of goods, products, and materials for a clear view of status and progress along a process or route. Logistics visibility solutions can enable order and shipment tracking in real time when the Internet of Things, dedicated visibility providers, and global positioning systems provide data to indicate where a shipment is along the defined process or planned route. Top logistics visibility solutions enhance shipment tracking capabilities with order context and real-time risk and impact analysis from additional integrated data sources when an order or shipment is disrupted along its process or route.

Global tracking systems providing logistics visibility enable shippers and receivers to monitor and manage orders and shipments in real time. Top global tracking systems leverage logistics visibility to provide risk mitigation and impact avoidance information for shipping managers to navigate around or minimize disruption. Logistics visibility from global tracking systems provide transparency and insights that make supply chains more agile, optimized, sustainable, and resilient to disruption.

Logistics visibility of goods in transit is critical to supply chain visibility. Logistics visibility provides shipment location, progress, status, risk, and estimate arrival time information with order context that enables supply chain managers to identify and analyze supply chain disruptions, take corrective action, and respond and collaborate with external supply chain partners – all critical parts of supply chain visibility.

SAP Business Network Global Track and Trace is a global tracking solution that provides real-time tracking of orders and shipments. The solution enables logistics visibility of inbound, intracompany, or outbound shipments, as well as order fulfillment processes, enriched by real-time, global positioning data from carriers or visibility partners. Predictive monitoring and advanced insights enabled by integrated risk data drive exception alerts informing customers or production of potential impacts. Reliable estimated arrival times and extended business context provided by the solution can help make supply chains more agile, resilient, and sustainable.

The real-time shipment and order tracking capability in SAP Business Network Global Track and Trace can help reduce logistics costs related to reactionary responses to supply chain disruption. The SAP Business Network Global Track and Trace solution also helps improve situational awareness for reduced risk of impact or revenue loss from supply chain disruption, and can elevate the customer experience for internal or external customers who depend on reliable delivery information.

The SAP Business Network Global Track and Trace solution unifies logistics visibility across regions, transportation modes, and data sources. It synchronizes data with the core business processes and documents from your ERP, eliminating the risk of exporting data to alternate platforms. The solution integrates natively with SAP ERP and other back ends, resulting in a consistent process without the learning curve involved in implementing multiple portals or platforms by carrier, region, or third-party data aggregators.

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