Foundational Success Plan
Get started and achieve continuous value with confidence
The Foundational Success Plan helps you get solutions up and running, protects business continuity, and puts your business on track to achieve ongoing value. It’s centred around the proven SAP Enterprise Support offering included with every SAP cloud solution, expanded with technical operations for cloud solutions and onboarding.
Empower your organisation
Prepare your business with onboarding, self-service channels, best practice content, remote services, and access to support experts.
Protect business continuity
Get preventive 24/7 mission-critical support, with SLAs powered by AI that works behind the scenes to flag risks and help your business run smoothly.
Advance with guided transformation
Plan, deploy, operate, and optimise your cloud solutions with SAP Cloud ALM—the solution that helps you transform, drive toward a clean core, and run applications with confidence.
Experience seamless operations
Trust in agile managed cloud operations with robust security, compliance, and ongoing availability across your SAP cloud landscape.
Key elements in this plan
Experience support and operations that are effortless, intelligent, preventive, and proactive to keep risks from slowing you down.
Onboarding
Get a smooth start with onboarding resources, embedded launch activities, and services to prepare for your transformation and get your solution up and running.
Customer support
Protect business continuity and drive value realisation with SAP Enterprise Support, comprised of curated content, guidance, learning, mission-critical support, and more.
Technical operations for cloud
Enable secure, reliable, and high-performing operations with services to run and manage cloud solutions.
See how customers are succeeding with SAP
Minimising downtime with SAP Enterprise Support
SAP’s technical support team helped Honeywell find a rapid resolution that restored operations after a planned SAP for Me portal upgrade.
Meeting unexpected demand with SAP technical support
The proactive approach and recommendations from SAP Enterprise Support helped Siglent Technologies resolve a business pain point.
Helping customers streamline operations
SAT InfoTech migrated complex legacy data to a cloud ERP system while providing transparency and minimising errors using SAP solutions.
Be future-ready with SAP Services and Support
Hear from experts, analysts, and customers how the Services and Support portfolio is evolving to help deliver simpler, more powerful customer experiences.
What analysts are saying
IDC explores the ROI of SAP’s Foundational Success Plan
Organisations that used Foundational Success Plan elements saw significant benefits when managing, migrating, and optimising their SAP cloud solutions.1
28
%
less time spent on incident management1
39
%
reduction in impactful security breaches1
$4.9
million
in average annual benefits achieved1
Resources
AI on the Front Line: SAP’s Strategy for Customer Support
Explore how AI-enabled support anticipates needs, predicts failures, and delivers instant, seamless resolutions at scale.
Business transformation management with SAP Cloud ALM
Discover how SAP helps guide you through your cloud transformation.
SAP Enterprise Support Academy newsletter
Check out the latest edition of our newsletter, featuring the latest news, training courses, upcoming sessions, and educational offerings.
SAP Support Portal
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