Eugene Water & Electric Board (EWEB) – SAP Innovation Awards 2025

EWEB struggled with outdated systems, causing inefficiencies and poor customer experiences. They implemented SAP S/4HANA and partnered with SEW to integrate services into a unified platform, MyAccount. This digital transformation enhanced self-service options, improved customer satisfaction, and boosted operational efficiency. It also reinforced EWEB's sustainability efforts through real-time usage insights and conservation tracking. - 5389 Download the Document