Capgemini – SAP Innovation Awards 2025
Winner in the Transformation Titan category: Capgemini faced challenges such as fragmented customer data, slow decision-making, and lack of automation due to legacy technologies. They implemented SAP solutions, including SAP Integration Suite, SAP S/4HANA Cloud, and SAP Analytics Cloud, to integrate systems, automate processes, and gain real-time insights. Within a year, Capgemini achieved greater agility, reduced inefficiencies, and enhanced both internal operations and customer-facing functions, improving their competitive advantage. - 5401 Download the DocumentPUBLIC
Entry Pitch Deck
Capgemini
Sudhir Kumar Reddy (Group CIO)
Vijayanand Rajagopal (Application Lead)
S. Surendranatha Sathvik (Tower Lead)
Vinoth Kumar Selvaraj (Platform Services Lead)
IT Services and Consulting
Transforming Application Integration
PUBLIC
Entry Pitch Deck
Capgemini
Sudhir Kumar Reddy (Group CIO)
Vijayanand Rajagopal (Application Lead)
S. Surendranatha Sathvik (Tower Lead)
Vinoth Kumar Selvaraj (Platform Services Lead)
IT Services and Consulting
Transforming Application Integration
PUBLIC
COMPANY NAME:
HEADQUARTERS:
INDUSTRY:
WEBSITE:
NUMBER OF EMPLOYEES:
Company information
2
Capgemini
Paris, France
IT services and consulting
https://www.capgemini.com
342,000
Capgemini specializes in strategy, applications, engineering, and
operations, driving innovation and sustainable growth. Their core values
of honesty, boldness, trust, freedom, fun, modesty, and team spirit guide
their actions to create a positive impact on stakeholders and the industry.
Capgemini delivers value through enhanced customer experience,
intelligent industry solutions, and enterprise management, ensuring
operational efficiency, innovation, and sustainable growth. Their mission is
to unleash human energy through technology for an inclusive and
sustainable future.
PUBLIC
HEADQUARTERS:
INDUSTRY:
WEBSITE:
NUMBER OF EMPLOYEES:
Company information
2
Capgemini
Paris, France
IT services and consulting
https://www.capgemini.com
342,000
Capgemini specializes in strategy, applications, engineering, and
operations, driving innovation and sustainable growth. Their core values
of honesty, boldness, trust, freedom, fun, modesty, and team spirit guide
their actions to create a positive impact on stakeholders and the industry.
Capgemini delivers value through enhanced customer experience,
intelligent industry solutions, and enterprise management, ensuring
operational efficiency, innovation, and sustainable growth. Their mission is
to unleash human energy through technology for an inclusive and
sustainable future.
PUBLIC
CHALLENGE: SOLUTION: OUTCOME:
Turning Challenges into Opportunities: Solutions that Deliver
3
Increase in relevant data availability Decrease in integration related issues Improvement in Time to Market duration
50%
Capgemini
40% 40%
Capgemini faced challenges due to its fragmented operational
procedures, limited management visibility, and inefficiencies in
data enablement, especially concerning client relationship
management, service delivery, and real-time reporting. Legacy
technologies poorly tracked service requests, mismanaged
global service contracts, and lacked real-time insights across
various countries. Key concerns included:
▪ Fragmented customer data: Capgemini's business teams
lacked a complete, unified view of data, which resulted in
inefficiencies in personalizing services.
▪ Slow decision-making: Data was dispersed across multiple
systems worldwide, leading to inconsistent reporting and
delayed decision-making.
▪ Lack of automation: Manual processes in service delivery,
invoicing, and resource allocation caused bottlenecks.
Capgemini utilized SAP solutions to enhance operational agility
and efficiency by integrating and modernizing service
management processes:
▪ SAP Integration Suite consolidates and connects legacy
systems with new cloud applications and services.
▪ SAP S/4HANA Cloud Private Edition optimizes service
delivery, financial management, and customer relationship
management on a unified platform.
▪ SAP SuccessFactors centralizes hire-to-retire data for
improved engagement and personalization.
▪ SAP Analytics Cloud offers real-time analytics for decision-
makers, ensuring the accessibility of actionable insights.
▪ AI and machine learning tools streamline service ticket
routing, predict maintenance needs, and optimize resources
Within a year, Capgemini’s use of the SAP Business
Technology Platform enabled a significant transformation,
achieving more agility in addressing organization demands,
reducing operational inefficiencies. SAP BTP improves our
competitive advantage by enhancing both internal operations
and customer-facing functions.
Key takeaways:
▪ End-to-end integration: By integrating legacy systems with
cloud-based solutions, consolidation of data was achieved.
▪ Automation and AI: SAP BTP’s AI-driven tools automated
various service management aspects, improved operational
efficiency, and allowed employees to concentrate on higher-
value tasks.
▪ Real-time analytics: SAP Analytics Cloud insights
empowered leadership to make proactive business
decisions, enhancing overall performance.
PUBLIC
Turning Challenges into Opportunities: Solutions that Deliver
3
Increase in relevant data availability Decrease in integration related issues Improvement in Time to Market duration
50%
Capgemini
40% 40%
Capgemini faced challenges due to its fragmented operational
procedures, limited management visibility, and inefficiencies in
data enablement, especially concerning client relationship
management, service delivery, and real-time reporting. Legacy
technologies poorly tracked service requests, mismanaged
global service contracts, and lacked real-time insights across
various countries. Key concerns included:
▪ Fragmented customer data: Capgemini's business teams
lacked a complete, unified view of data, which resulted in
inefficiencies in personalizing services.
▪ Slow decision-making: Data was dispersed across multiple
systems worldwide, leading to inconsistent reporting and
delayed decision-making.
▪ Lack of automation: Manual processes in service delivery,
invoicing, and resource allocation caused bottlenecks.
Capgemini utilized SAP solutions to enhance operational agility
and efficiency by integrating and modernizing service
management processes:
▪ SAP Integration Suite consolidates and connects legacy
systems with new cloud applications and services.
▪ SAP S/4HANA Cloud Private Edition optimizes service
delivery, financial management, and customer relationship
management on a unified platform.
▪ SAP SuccessFactors centralizes hire-to-retire data for
improved engagement and personalization.
▪ SAP Analytics Cloud offers real-time analytics for decision-
makers, ensuring the accessibility of actionable insights.
▪ AI and machine learning tools streamline service ticket
routing, predict maintenance needs, and optimize resources
Within a year, Capgemini’s use of the SAP Business
Technology Platform enabled a significant transformation,
achieving more agility in addressing organization demands,
reducing operational inefficiencies. SAP BTP improves our
competitive advantage by enhancing both internal operations
and customer-facing functions.
Key takeaways:
▪ End-to-end integration: By integrating legacy systems with
cloud-based solutions, consolidation of data was achieved.
▪ Automation and AI: SAP BTP’s AI-driven tools automated
various service management aspects, improved operational
efficiency, and allowed employees to concentrate on higher-
value tasks.
▪ Real-time analytics: SAP Analytics Cloud insights
empowered leadership to make proactive business
decisions, enhancing overall performance.
PUBLIC
4
Integration services for SAP BTP has been a
game-changer for us. It has streamlined our
processes, reduced integration
complexities, and enhanced data flow.
We are realizing increased operational
efficiency. Our end-to-end application time
to market has been significantly reduced.
We can now focus on business priorities
rather than technical complexity.
Vijayanand Rajagopal
SAP Technologies and Databases Lead, Global Applications
PUBLIC
Integration services for SAP BTP has been a
game-changer for us. It has streamlined our
processes, reduced integration
complexities, and enhanced data flow.
We are realizing increased operational
efficiency. Our end-to-end application time
to market has been significantly reduced.
We can now focus on business priorities
rather than technical complexity.
Vijayanand Rajagopal
SAP Technologies and Databases Lead, Global Applications
PUBLIC
GLOBAL CHALLENGES
Challenges
BUSINESS CHALLENGES
PUBLIC 5
Capgemini’s SAP BTP implementation resolves challenges which
are common across other clients.
• Financial Errors: Poor data conversion leading to inaccurate
reporting, missed billing cycles, and duplicate payments
• Business Process Bottlenecks: Bottlenecks preventing the
seamless flow of information between different entities.
• Increased Audit Demand: Poor data quality can increase the
demand for audits.
• Decreased Customer Satisfaction: Data quality issues leading
to decreased customer satisfaction and lost business.
Capgemini is truly driving the next wave of global innovation and
progress, and they rely on SAP BTP to work quickly and efficiently
to address these global challenges.
Capgemini faced internal challenges from fragmented operational
procedures and outdated technologies. This led to limited
management visibility, inefficient data enablement, and less
effective client relationship management. It grappled with customer
data dispersed across multiple systems, hindering personalized
service and consistent reporting.
This fragmentation slowed decision-making, as real-time insights
from various regions were lacking. No automation in critical areas,
such as service delivery, invoicing, and resource allocation also
created significant bottlenecks. These internal inefficiencies
contrasted starkly with the innovative solutions Capgemini was
expected to deliver to its forward-thinking clients, potentially
affecting its ability to respond effectively to changing market
demands.
Challenges
BUSINESS CHALLENGES
PUBLIC 5
Capgemini’s SAP BTP implementation resolves challenges which
are common across other clients.
• Financial Errors: Poor data conversion leading to inaccurate
reporting, missed billing cycles, and duplicate payments
• Business Process Bottlenecks: Bottlenecks preventing the
seamless flow of information between different entities.
• Increased Audit Demand: Poor data quality can increase the
demand for audits.
• Decreased Customer Satisfaction: Data quality issues leading
to decreased customer satisfaction and lost business.
Capgemini is truly driving the next wave of global innovation and
progress, and they rely on SAP BTP to work quickly and efficiently
to address these global challenges.
Capgemini faced internal challenges from fragmented operational
procedures and outdated technologies. This led to limited
management visibility, inefficient data enablement, and less
effective client relationship management. It grappled with customer
data dispersed across multiple systems, hindering personalized
service and consistent reporting.
This fragmentation slowed decision-making, as real-time insights
from various regions were lacking. No automation in critical areas,
such as service delivery, invoicing, and resource allocation also
created significant bottlenecks. These internal inefficiencies
contrasted starkly with the innovative solutions Capgemini was
expected to deliver to its forward-thinking clients, potentially
affecting its ability to respond effectively to changing market
demands.
PROJECT OBJECTIVES WHY SAP
Objectives
6
Capgemini chose SAP because it:
▪ Offers a stable product, which is essential for business operations
▪ Continuously enhances its products, ensuring they stay relevant
and effective
▪ Serves millions of customers, showcasing its reliability and
widespread adoption
▪ Provides an end-to-end solution that encompasses all business
processes from onboarding to exit, order to cash, and record to
report—all in one place
▪ Delivers a roadmap aligned with Capgemini’s needs
▪ Values customer feedback, frequently integrating it into product
innovations and improvements
▪ Data integration and centralization: Connect and unify
disparate on-premise systems with the cloud. Provide service
teams with a comprehensive, real-time view of customer
interactions and service contracts.
▪ Data Lake: Centralizing and consolidating master data and key
transactional data across various applications for data quality
activities and to enrich analytics.
▪ Intelligent automation (AI): Automate service delivery
processes, including intelligent routing of service requests.
Implement predictive maintenance to proactively alert internal
and service teams about potential issues before escalation.
▪ Analytics and reporting: Real time tracking of KPIs and
resource utilization. Enable decision-makers to act swiftly with
data-driven insights.
PUBLIC
Objectives
6
Capgemini chose SAP because it:
▪ Offers a stable product, which is essential for business operations
▪ Continuously enhances its products, ensuring they stay relevant
and effective
▪ Serves millions of customers, showcasing its reliability and
widespread adoption
▪ Provides an end-to-end solution that encompasses all business
processes from onboarding to exit, order to cash, and record to
report—all in one place
▪ Delivers a roadmap aligned with Capgemini’s needs
▪ Values customer feedback, frequently integrating it into product
innovations and improvements
▪ Data integration and centralization: Connect and unify
disparate on-premise systems with the cloud. Provide service
teams with a comprehensive, real-time view of customer
interactions and service contracts.
▪ Data Lake: Centralizing and consolidating master data and key
transactional data across various applications for data quality
activities and to enrich analytics.
▪ Intelligent automation (AI): Automate service delivery
processes, including intelligent routing of service requests.
Implement predictive maintenance to proactively alert internal
and service teams about potential issues before escalation.
▪ Analytics and reporting: Real time tracking of KPIs and
resource utilization. Enable decision-makers to act swiftly with
data-driven insights.
PUBLIC